Xu Weibing.
On February 22, a netizen in Nanchong City, Sichuan Province complained on the "Ask Politics Sichuan" platform that he took a vehicle for Nanyun Travel, and was asked by the driver to make up the full ticket for a month-old baby after getting on the bus. In this regard, the Nanfang County Road Transport Administration responded that according to the relevant regulations, in addition to 9-seater and below passenger cars, eligible children enjoy free rides or half-price tickets, while netizens take the customized buses of Nanyun Travel for 9-seater buses or 7-seater buses, so the children who carry them do not enjoy free rides or half-price tickets and do need to buy full tickets. (Chengdu Business Daily, February 26).
In daily life, it is not uncommon for babies to ride buses, high-speed trains, airplanes and other means of transportation for free. In 2019, before the Ministry of Transport and the state jointly issued and implemented the "Opinions on Deepening the Reform of Road Transport", even if they took the vehicle of Nanyun Travel Company, the baby could be free. Now, there is a new rule for babies to ride in a passenger car with 9 seats or less, which is a surprise to some passengers and they can't help but complain.
There is nothing wrong with implementing the new regulations, but in the implementation, the company should remind passengers in a timely manner. According to netizens' complaints, he waited for ten minutes after getting on the bus before starting to call for ticket compensation. This shows that the driver did not check the ticket in time, resulting in the unticketed baby being taken on board by the parents. If the driver checks in before the passenger gets on the bus and informs them of the rules, the parents will either have to pay for the infant or transfer to a "baby free" bus and have more options.
In business activities, business operators should promptly inform consumers of relevant important interests and risks. For example, the price is clearly marked, and the merchant informs the consumer in advance. For another example, in the case of standard contracts, the relevant authorities require business operators to indicate the content of the clauses involving the major interests and risks of consumers in bold or large font to remind them. If the operator fails to inform and remind consumers of the provisions on their vital interests in a timely manner, then consumers may be "trapped" or cause consumer disputes.
Infants should buy full tickets for the bus, which involves the vital interests of passengers, and the company should remind and inform passengers in time when issuing tickets and checking tickets.
Operators can timely remind and inform consumers of relevant important profit and loss risks, which can satisfy consumers' right to know, and operators can also increase "repeat customers" and enhance their good service image and reputation, so as to avoid fault liability in consumer disputes to the greatest extent.