Recently, Chen Bo (pseudonym), a Guangzhou citizen in his eighties, went to the consultation desk of the outpatient department of the Zengcheng branch of Nanfang Hospital with a "red envelope" and asked for help to transfer it to the hospital leaders. Patients "stuff red envelopes" for medical care? This is not the case.
It turned out that the "red envelope" contained a letter of thanks, in which Uncle Chen elaborated on his medical experience in the hospital and expressed his special gratitude to the doctor: "I would like to reflect to you my medical experience in the Department of Stomatology of your hospital, and express my special thanks to Dr. Xu Zhixiang!" ”
It is worth noting that a full page is not enough to express the old gentleman's deep gratitude, and a small card is added to express his gratitude.
The Yangcheng Evening News reporter learned that the old man is a retired teacher who has suffered from periodontal inflammation due to tooth loss for many years, and he has an underlying disease, which will affect the repair effect, and he has sought medical treatment many times but cannot get a definite answer. Before the Spring Festival, the old gentleman came to the stomatology department of the Zengcheng branch of the Southern Hospital near his home with apprehension, which made the old gentleman take a "reassuring pill".
The doctor Xu Zhixiang gave him an oral examination, inquired about his physical condition and basic oral conditions, understood the problems of his existing removable dentures and the requirements and psychological expectations of removable dentures, and then formulated a repair plan, and made an appointment for him on the spot to remind him to see a doctor on time. After receiving the follow-up, Chen Bo's movable teeth were used well, and he was very satisfied with the results.
Chen Bo said that during the whole treatment process, Dr. Xu Zhixiang was not only patient and considerate to him, but also took the initiative to think about him, saving him more than 2,000 yuan in diagnosis and treatment costs, and was the most patient-minded doctor he had met in his more than 80 years of career. "Dr. Xu showed the spirit of treating a completely strange patient, saving lives, and helping the wounded, a patient and considerate attitude towards a patient who was already a nuisance, and a spirit of serving the people. ”
Upon learning of this letter of thanks, Xu Zhixiang said that as a doctor, what he does is also his own job: "It is our responsibility to treat diseases and save lives, and it is also our pride, and we will provide the best for every patient with the most professional technology and the most intimate service."
Text|Reporter Xue Renzheng, correspondent Liu Jindi, Liu Xiaoling, Li XiaoshanProvided by the interviewee.