With the end of 2023, we are standing at a new point in time. Looking back on the past year, with perseverance and continuous innovation, we have made remarkable achievements in the insurance industry. This year, the spirit of the 20th National Congress of the Communist Party of China led the whole country, and the economy recovered steadily. In this context, we keep up with the pace of the times and continue to explore and innovate.
2023 is a year of great significance for everyone's property insurance. This year, the spirit of the 20th National Congress of the Communist Party of China led the whole country, and the economy recovered steadily. In this context, we keep up with the pace of the times and continue to explore and innovate. The successful convening of the board of directors and party committee meetings of the company marks the increasing improvement of the governance system. The company closely follows national policies, actively responds to the spirit of the 20th National Congress of the Communist Party of China, comprehensively deepens reforms, and promotes high-quality development. In the face of the complex and volatile economic situation at home and abroad, we have always maintained strategic focus, adhered to long-term value, focused on subdivisions, and continuously improved our core competitiveness and risk prevention and control capabilities.
In terms of business development, we continue to deepen our professional depth. Through independent R&D and technological innovation, the company has made important breakthroughs in core systems and pricing models, further improving the accuracy of risk assessment and pricing. In addition, the company also actively explores risk reduction services, and provides customers with more comprehensive and personalized protection through the introduction of cutting-edge scientific and technological means.
Service is the lifeblood of the financial industry. In terms of customer service, we always adhere to the customer-centric approach and continuously improve the quality of service. In response to the needs of individual and family customers, the company has improved the customer service system and provided more abundant value-added services. At the same time, the company has also strengthened collaboration with partners to jointly create greater value for customers.
In terms of social responsibility, we always keep in mind the original mission of "born from responsibility". The company actively responds to the call of the state, helps the development of agriculture, rural areas and rural areas, and provides nearly 30 billion yuan of risk protection for farmers. In the event of a disaster, we respond quickly and settle claims in a timely manner to send warmth and help to the affected people. In addition, the company also actively carries out public welfare activities to give back to the society and transmit positive energy.
In this special year of 2023, we have achieved remarkable results. The company's board of directors and party committee have been established one after another, marking the increasing improvement of the company's governance system. At the same time, our property insurance company won seven honors in the industry, and the reputation of the industry gradually started. It is worth mentioning that the financial building was successfully capped and became a new landmark in Nanshan, Shenzhen, indicating that the company has a broader development space in the future.
As a socially responsible enterprise, we always keep in mind our mission and responsibility. In the face of intensified competition in the industry, increasing risks and challenges, and the test of transformation and change, we have overcome all kinds of difficulties and challenges with the courage to face challenges, the courage to turn inward and the calm to stand on the wall. The company has achieved sustained and steady development through continuous innovation, improvement of service quality and expansion of business areas.
In the new year, we will continue to maintain the attitude of a striver and meet new challenges and opportunities. Looking ahead, 2024 is a crucial year for the 75th anniversary of the founding of the People's Republic of China and the implementation of the 14th Five-Year Plan. In this era full of opportunities and challenges, we will once again sound the "rallying call" of strivers and continue to move towards the goal of high-quality development.