Master Li is a native of Henan.
Last year, I came to Hangzhou to be a "Dada Express" rider.
Two o'clock in the afternoon on Chinese New Year's Eve
He took three orders
Takeaway at Nanjing food stall Chengxi Intime City store
Master Lee: There are two orders in front of the pedal of the electric car, which is already full. In the third order, I found that the merchant wrote one kilogram, and it was so big when I arrived at the scene. I told the merchant that I couldn't bring it, and the merchant said to add five dollars to me, and I said it wasn't a matter of adding moneyIf you put the trunk so high, you may spill it. At that time, it was about ten pounds or more, and the food was packed in that big bag, and a lot of vegetables and rice had to be piled up.
Master Li said. He canceled the order at the time.
It was delivered to the destination on time by other riders.
Master Lee: I can't send it to the exception report. There is no option for oversize and overweight at the entrance, and I didn't find it after looking for a long time, so I chose the packaging is not standardized. I think that the packaging is not standardized, and it can also be understood as exceeding the specifications.
It was more than four o'clock in the afternoon that day.
Master Lee's "Dada" rider backstage.
There is one more "non-standard product packaging".
"False reporting penalty".
A fine of fifty dollars
"Not appealable" is also displayed
Master Lee: I went to the merchant to verify, and the merchant was also very suspiciousHe said that you have this ticket, we sent things out, and there shouldn't be one. The platform said that it was determined by the system, and the platform fined me 50 yuan for the reason I chose the wrong reason. It was placed by the merchant alone, and his order was not lost, right?
Journalists: How was your income that day?
Master LeeIt's probably a little over 300. Usually it's only two hundred and sixty or seventy, but when it's not good, it's more than a hundred.
Journalists: Don't you have any rewards or something?
Master LeeRewards, to be honest, are hard to accomplish. I can close 150 orders this week, and next week I will increase to 255, or 300 orders. Because normally we only have twenty or thirty days at most.
Master Li said.
At that time, he took a picture of the takeaway **.
It's in the rider system.
Now it is no longer visible after the order is closed
About the weight of that takeaway order
The reporter asked the staff in the store
Nanjing big stall Hangzhou Chengxi Intime City store staff: There were a lot of people that day, so we don't remember it very clearly. We had both big and small orders that dayBut because of the Chinese New Year, we will unify the bags. Because (the takeaway system) doesn't have an estimated weight on it, two or three dishes, three or four dishes, we mark one to two kilograms. If it's seven or eight dishes, maybe five or six kilograms.
Master Li said. For fifty dollars, he had to run ten orders at most to earn it back
He contacted the customer service of Dada Express.
It is hoped that the platform will return the fine.
Master Lee: Can you see the ** below, is it oversized and overweight?
Dada Express official customer service: Help you see that there are a few red packages on your side.
Master LeeIs it over-long, overweight? It writes a kilogram.
Dada Express official customer service: If you are overweight and overweightYou shouldn't report packaging irregularities. It is recommended that you report this feature as oversized and overweight.
Master Lee: I don't have that option.
Dada Express official customer service: This will not be, as long as there is a non-standard packaging, there will be oversized and overweight, this is together. It's all side by side, but the buttons are different.
Journalists: Are they shown together? We can't see it in the background now.
Dada Express official customer service: It's all in "Encounter Problems" and "False Reports".
Journalists: If the rider wants to see the system now, can you see it?
Dada Express official customer service: If it's this order,This order is gone, because he has already reported it.
Master Lee: Can't you revoke the wrong choice? Is there a penalty too?
Dada Express official customer service: I can't appeal to this. If the reason is concerned, this is indeed a false report.
Interview day. Master Li did not take the order.
Unable to see options for reporting exceptions.
He disagrees with the customer service's claims
The reporter left *** to the customer service
Before going to press. Didn't receive the "Dada Express" aspect.
Further reply.