It is difficult to refund and change air tickets, and where to put the voices of the people.
As soon as the Spring Festival arrives, oops, all kinds of rumors! You said that the passenger traffic of civil aviation during the Spring Festival this year is expected to reach 80 million, and that is not a joke. Don't say it, this can frighten people, thinking about buying tickets to avoid this surging Spring Festival battle.
However, it's not that easy to run just like that. Now not only are there many people, but even buying tickets has become a unique job. Have you heard? Many people are complaining that the problem of free ticket refunds and changes has popped up again in the past few days. After a check, there are more than 15,000 complaints about "ticket refund handling fee" on the black cat complaint platform, which is really lively!
If you think about it, this is really a strange thing, obviously thinking about refunding the ticket, but you have to be tough with the platform. There is a girl, she booked a ticket on the China Southern Airlines app for February 20, and later found that she had made a mistake on the date, so she quickly bought another one on the 19th. Then, she asked the customer service of China Southern Airlines to report the situation, thinking of refunding the ticket on the 20th for free. However, the customer service said, "You have to find the error within two hours!" In the end, the girl could only obediently pay a refund fee of 340 yuan.
Don't think this is just an isolated case, it's a big mistake! There was also a girl who wanted to buy a China Southern Airlines ticket on January 13, but she saw the wrong time and bought it on January 30. When she found out about her mistake, it was a full month before the 30th! However, the airline insisted on charging her a refund fee of 1,500 yuan, and her ticket was only 1,800 yuan! Angry or not?
What does the airline think, you say? Don't think they'll be fine if they change the new rules, consumers are still quite confused. The new rules are high-sounding, but in fact they are ambiguous. Conditional refund, what the hell is the condition? There is also a standard for cancellation and change, two hours, do you say it is reasonable? Why is it two hours, who will explain? Besides, the refund fee is too high, right, don't look at how much people buy tickets?
Speaking of which, this problem is not a day or two. The Civil Aviation Administration of China has also issued a notice requiring airlines to set reasonable echelon charging standards. However, some airlines still insist on going their own way, insisting on sticking to the old path of "once sold, no refund".
Hey, don't think it's useless for us to shout like that, there are still experts to support us. A teacher Zhang said that airlines must understand that civil aviation serves the public, and they cannot decide the refund rules. Well, I agree! He also said that to solve the problem, the civil aviation management department must come forward, strengthen supervision, improve regulations, and give consumers a clear attitude.
Finally, I have to say that this matter needs to be taken seriously! We have to let the airlines hear us, and we can't just go our own way and force us to sigh. It's hard to refund and change, don't let this become a sad song forever!