From February 26, the Dalian Municipal Information Office was held"Optimising the business environment · Publicly pledge to keep promises"In a series of press conferences, 21 units will publicly announce their commitments to optimize the business environment in their respective fields. The theme of the first press conference is: Responding to the concerns of the masses and improving people's livelihood and well-being. Zhao Zuowei, Deputy Secretary-General of Dalian Municipal People's Government and Director of Dalian Municipal Health Commission, Lu Dong, Director of Dalian Municipal Water Affairs Bureau, Zhao Riqiang, Director of Dalian Sports Bureau, Huang Bin, Director of Dalian Medical Security Bureau, Zhao Gang, Deputy Director of Dalian Municipal Education Bureau, Wang Hua, Deputy Director and Spokesman of Dalian Civil Affairs Bureau, and Song Zhouju, Deputy General Manager and Spokesman of Dalian China Resources Gas, introduced the relevant situation.
Compulsory enrollment is compulsory"Do one thing at a time"
In order to better create a warm basic public service for education, the Municipal Education Bureau publicly promised to insist on improving the convenience of the masses and enrolling in compulsory education through the implementation of compulsory education"Do one thing at a time", and strive to solve the primary school enrollment channel list.
1. Time and space constraints, complex processes, etc.
Focus on making it more convenient and broaden the registration channels. The Municipal Education Bureau will implement a combination of online and offline registration on the basis of the previous offline registration. Parents can bring relevant materials to the school for offline registration according to the requirements of the school, or they can log in to the Dalian municipal government service system"Compulsory education enrollment one thing"Online registration in the system, the two methods are used in parallel to provide parents with a convenient way to register.
Focus on being more efficient and optimizing business processes. Parents who register online can choose from the school"Tell at once"Fill in the registration information at one time, and the system realizes the declaration through data sharing, automatic generation of application forms and other functions"Multi-table combination.
1. One form of application""One set of materials, one submission"。For parents who register offline, the Municipal Education Bureau will also open up"Green channel"Arrange a special person to enter the registration information into the system to reduce the operation of parents. At the same time, it will also ensure the authenticity and accuracy of registration information through the interconnection of data and information such as household registration, residence permit, real estate, and housing lease. Parents can dynamically check the verification information in the system, and if there is any information error, they can modify it in time, and if the verification is passed, they can obtain the electronic version of the "Admission Notice".
Highlight greater fairness and improve governance efficiency. The Municipal Education Bureau will strengthen the linkage with all districts, cities and counties, guide and supervise the enrollment of schools in strict accordance with the policy provisions, and require all schools not to raise the enrollment threshold without authorization, not to discriminate against any school-age children, and to ensure the fairness of students' enrollment. Strengthen coordination and cooperation with the Municipal Business Bureau, Public Security Bureau, Natural Resources Bureau, Housing and Urban-Rural Development Bureau and other departments to break through data barriers and realize horizontal and vertical integration of business data. At the same time, the registration information submitted through online and offline channels is centralized into the education information management system, which can effectively prevent false information reporting and material forgery, so as to make the registration, verification and enrollment process fair, just, efficient and transparent, and create a fresher and more sunny educational environment.
In the next step, the Municipal Education Bureau will realize the enrollment registration"Reduce links, reduce time and runs"As the goal, accelerate the reconstruction of business systems and business process reengineering. Accelerate the system development of new functional modules such as data reception, enrollment information verification, school-level client approval, and enrollment application result data push, so as to ensure that the system is fully tested in May and officially launched in June when new students in the first grade of primary school sign up.
Build"Internet + funeral services"New model.
In order to further enhance people's livelihood and well-being and improve the supply capacity of funeral services, the Civil Affairs Bureau's commitment to optimize the business environment in 2024 is:"Provide citizens with high-quality, convenient and transparent funeral integration services"。
Strengthen the rule of law governance of funeral services, and coordinate the development of special rectification actions for outstanding problems in the field of funeral services. The Civil Affairs Bureau, together with the Municipal Public Security Bureau, the Municipal Health Commission, and the Municipal Market Supervision Bureau, has formulated a work plan to jointly carry out this special action. The special action is included in Dalian's 2024 key livelihood projects, and it will be carried out in one year, focusing on 5 areas and 11 main tasks: rectifying violations of laws and regulations in funeral service charges, focusing on investigating and dealing with the provision of funeral services and the sale of funeral supplies without clearly marking the price in accordance with the regulations, increasing the price of **goods or providing services in addition to the marked price, and carrying out **fraud and other illegal acts; Rectify the violations of laws and regulations in funeral homes, focusing on investigating and punishing funeral homes that do not conscientiously implement the fee publicity system, and restrict the use of their own urns and civilized funeral supplies by bereaved families; Rectify violations of laws and regulations in the field of medical and health care, focusing on investigating and dealing with acts that infringe on the interests of the public, such as collusion between medical and health institutions and funeral service intermediaries, black-box operations, and trafficking of deceased information; Strictly crack down on illegal funeral intermediary services, focusing on investigating and dealing with acts such as selling funeral supplies without obtaining a business license, disrupting public order and obstructing public safety in the process of carrying out funeral services; Establish a smart platform to provide convenient services for the people, provide high-quality, standardized, affordable and diversified funeral services for the masses, focus on stabilizing the market, and break the profiteering situation of funeral services.
Improve the level of funeral information services and build our city"Internet + funeral services"New model. The Civil Affairs Bureau will guide the development and construction of the Dalian Funeral Association"Digital funeral intelligent service management platform", timely release relevant policies and regulations in the field of funeral, and guide funeral service units to publicize funeral services and funeral supplies items and charging standards through the platform. Establish an open and transparent supply and demand docking channel for funeral services, so that the masses can handle funerals more conveniently, the services are more standardized, and the services are more affordable. Increase the publicity and promotion of platform applications and make every effort to promote them"Digital funeral intelligent service management platform"Enter the community, enter the corridor, and enter the hospital, and guide the family of the deceased to choose to use the management platform in a safe and orderly manner, so that the masses can handle it"One thing behind you"The channel is unimpeded, transparent, and the quality and price are consistent. At the same time, guide the cemetery operating units to publicize the relevant information such as the effective establishment voucher, the nature of the cemetery, the service life of the cemetery and the charging standard in a conspicuous position in the service area, guide the funeral service units to operate in good faith, effectively safeguard the legitimate rights and interests of the people, effectively reduce the burden of the people's funerals, and promote the healthy development of the funeral industry.
Users in the water supply area report leaks within 1 hour.
This year, the Municipal Water Affairs Bureau will focus on the water service needs that the enterprises are most concerned about, most common and most needed, clarify service standards and strengthen management and supervision. The Municipal Water Affairs Bureau and the Municipal Water Affairs Group solemnly promise to all kinds of market entities and the general public to provide full-time and all-round water services for the enterprise masses.
Timely and effectively solve the problem of water demand of the enterprise masses, Dalian water supply service** (96677)."7 24 hours"Keep it smooth, realize timely answers to questions, handle meter reading and maintenance on the same day, and handle user complaints within 5 days. Water users in the six districts of the city can call for questions and problems that arise in the process of daily water use" 96677 "**Reflect to the Municipal Water Affairs Group, and solve the questions and consulting demands that can be explained and answered on the spot; Matters related to meter reading and billing, maintenance and emergency repair, the Municipal Water Affairs Group will send staff to communicate and deal with it on the same day; Complaints such as inadequate service and illegal operation will be verified and handled immediately, and the reply will be resolved within 5 working days.
To ensure the timeliness of water leakage repair, users in the water supply area will arrive within 1 hour of leakage, minor repairs will be repaired within 24 hours, and large leaks will be stopped immediately and continuously repaired. Within the six districts of the city, users can pass if they find water leakage in water supply pipelines and facilities" 96677 "or"Dalian Water Group***"WeChat***"Report for repair"The function reflects the situation in a timely manner. After receiving the repair information, the Municipal Water Affairs Group will arrange maintenance personnel to deal with it within 1 hour, and the repair will be completed within 24 hours under normal circumstances.
Timely issue water outage notices, issue notices 24 hours in advance of planned water outages, organize emergency repairs in a timely manner for sudden water outages, and fully notify users. In order to reduce the impact of water outage on the production and life of the enterprise masses, if the six districts in the city need to suspend water supply due to the maintenance and repair of water supply equipment, as well as pipeline renovation and construction, the Municipal Water Affairs Group will issue a notice 24 hours in advance; If the water supply is stopped due to the failure of the public water supply facilities, the Municipal Water Affairs Group shall immediately organize emergency repairs after receiving the report and notify the users at the same time. The issuance channels of the water outage notice mainly include the official ** of the Municipal Water Affairs Bureau"Dalian Water Group***"WeChat***Dalian Water Group Company Official**, etc., in addition, it will actively contact with the community and property, coordinate the release, or use the nearest water outage notice to notify users.
Emergency patients will be treated first and then go through the relevant procedures.
In order to further facilitate the medical treatment of critically ill patients and effectively improve the success rate of rescue, the Municipal Health Commission made a public commitment to organize the city's leading hospitals to further optimize the work process, improve the information system, strengthen the hierarchical treatment mode of emergency patients, and implement one-stop service for emergency patients, that is, to implement first diagnosis and treatment for relevant emergency patients, and to handle relevant procedures in one stop at the end of emergency diagnosis and treatment. Realize the settlement and other related procedures for emergency patients"Only run once"to ensure that patients receive convenient and effective treatment.
Emergency patients should first be diagnosed and treated and then go through the relevant procedures, which is suitable for the rescue process of life-threatening patients with acute and critical illnesses such as coma, bleeding caused by acute trauma, and acute myocardial infarction who are treated in the emergency department of the relevant ** hospital in the city. At the end of the emergency diagnosis and treatment, the family members or guardians will go through the relevant procedures in one stop, so as to avoid multiple procedures and queuing for payment in the process of treatment of critically ill patients.
The scope of medical institutions that implement one-stop service for emergency patients includes: the First Affiliated Hospital of Dalian Medical University, the Second Affiliated Hospital of Dalian Medical University, Zhongshan Hospital Affiliated to Dalian University, Xinhua Hospital Affiliated to Dalian University, Dalian Central Hospital, Dalian Second People's Hospital, Dalian Third People's Hospital, Dalian Fourth People's Hospital, Dalian Fifth People's Hospital, Dalian Public Health Clinical Center, Dalian Friendship Hospital, Dalian Women and Children's Medical Center, Dalian Traditional Chinese Medicine Hospital, and other 13 hospitals.
New"Three balls""Three small balls"Venue facilities.
In order to help optimize the business environment with better public sports facilities, the Municipal Sports Bureau has made the following commitments: in 2024, the Municipal Sports Bureau will continue to increase the number and service content of public sports facilities, expand the increment of public sports facilities, improve the quality of public sports facilities, make good use of the stock of public sports facilities, improve the open service level and comprehensive use benefits of public sports facilities, and create a good fitness environment for the public.
Create 100 new urban fitness paths. Around the deepening of urban communities"10 minutes"The construction of fitness circles and the construction of 100 fitness paths should be done. Actively listen to the opinions and suggestions of the public, actively enrich the type and structure of fitness equipment, and promote the effective connection between the supply and demand of fitness path construction. Strengthen the construction of fitness equipment that takes into account the needs of children, the elderly, the disabled and other groups, and better meet the fitness needs of the whole population. Strictly implement national standards such as "General Requirements for the Safety of Outdoor Fitness Equipment", strengthen process management, and ensure that the grade, quality, function, safety and appearance of fitness equipment are excellent.
New"Three balls""Three small balls"Venue facilities. Combined with the renovation of old communities, the opening and sharing of parks and green spaces, and the implementation"National fitness venues and facilities to improve the action"and other work, carried out"The national ball goes into the community""The national ball goes into the park"According to the site conditions and the needs of the surrounding citizens, no less than 200 sets of outdoor table tennis tables will be completed, and the public table tennis venues will be significantly increased. The Municipal Sports Bureau will focus on the main urban area"Three balls"(Foot basket volleyball)."Three small balls"(Table tennis net) the supply and demand of sports venues are short"One district, one policy"Promote the construction of venues and the revitalization and utilization of existing venue resources, and strive to build 9 new social basketball courts, 3 volleyball courts, 24 indoor table tennis courts, 35 badminton courts, and 7 tennis courts in areas where venues are lacking in Zhongshan District, Xigang District, Shahekou District, and High-tech Zone, and at the same time, cooperate with the education department to do a good job in schools"Three balls""Three small balls"Sports venues are open to the public in an orderly manner, and the construction of venue information service platforms is explored to facilitate the public to obtain venue information in a timely manner.
Continue to implement the project of opening up public sports venues to benefit the people. Focusing on improving the fitness and exercise level of public sports venues to serve the public, 10 public sports venues, including Dalian Citizen Fitness Center, Zhongshan District Citizen Fitness Center, Xigang District Gymnasium, Ganjingzi District Stadium, Ganjingzi District Citizen Fitness Center, Jinzhou Stadium, Jinzhou Citizen Fitness Center, Development Zone Citizen Fitness Center, Wafangdian City Stadium, and Changhai County Citizen Fitness Center, were organized to open to the public for free or at a low cost, and each venue was open for free or at a low cost of no less than 35 hours a week, on August 8"National Fitness Day"On the same day, the stadiums and public sports venues and facilities in the area were fully open to the public free of charge, with a low fee of no more than 70% of the market, and provided more preferential services for the elderly, the disabled, students, soldiers, fire and rescue personnel and other groups. The Municipal Sports Bureau will encourage and guide all public sports venues to increase free open days in combination with national statutory holidays, appropriately extend opening hours, better serve the public, and continuously improve the sense of sports acquisition and happiness of the public.
26 medical insurance government service items"Do it in the palm of your hand""Online office"
In order to provide more convenient and efficient medical security services for the insured people, the Municipal Medical Insurance Bureau promised to focus on two tasks this year.
Implement medical security government services"One-stop service, one-window processing, one-order settlement"。The first is the online one-stop service. 26 medical insurance government service items, such as the filing of medical treatment in different places, the transfer of cross-regional medical insurance relations, the declaration of maternity allowance, and the registration of new insurance, can be realized by the insured units and the masses through the four platforms of the National Medical Insurance Service Platform APP, Liaoshitong Dalian, Dalian Municipal Affairs Service Network, and Dalian Medical Insurance Online Service Hall"Do it in the palm of your hand""Online office"to achieve government service matters"Zero errands"。The second is the one-window handling of integrated tellers. Vigorously promote the medical insurance service window"Integrated teller system"For the transfer and continuation of basic medical insurance, insurance registration, maternity allowance declaration and other matters, the service window accepts it in one window regardless of insurance type and matter, and the background is jointly handled separately to reduce service links, compress the processing time limit, and handle affairs"Only enter one door"。The third is the multi-level treatment and one-order settlement. The insured people who participate in the basic medical insurance in our city, and at the same time participate in the insurance of mutual medical assistance for employees, Ping An Group Supplement, Huibin Worry-free Insurance and Puhui Insurance, only need to pay the self-payment part after the reimbursement of the above treatment when they are discharged, which can be completed synchronously"Basic Medical Insurance + Supplementary Medical Insurance + Medical Assistance + Mutual Medical Assistance for Employees + Commercial Insurance"One-order settlement.
Newborns are insured at birth. In order to reduce the cost of childbirth and parenting and reduce the pressure on the advance payment of medical expenses for newborns, on the basis of the original newborns who need to settle down first and then participate in insurance, for newborns with medical service needs, the insurance channel for newborns who can participate in medical insurance in birth medical institutions with the "Birth Medical Certificate" before settling down has been added, and they can enjoy medical insurance benefits immediately.
At the same time, parents of newborns are reminded that after the child settles down, please go to the nearest medical insurance office with the household registration book to change the insurance information in time, so as to be able to obtain a unified national medical insurance code, and open the instant settlement of hospitalization reimbursement in the national remote network hospital, and enjoy it without application.
Realize one-stop service for gas business within the grid.
Gas safety is related to the happiness and safety of every family, and it is also the core work of Dalian China Resources Gas. To comprehensively improve the intrinsic safety of gas, Dalian China Resources Gas has made a commitment:
Emergency rescue** (96177) 24-hour special personnel on duty, emergency rescue service within 40 minutes to arrive at the scene for emergency repair, to ensure a timely rate of 100%. Within 24 hours, the stove is fireless, the second valve is opened, and the indoor fault investigation appeal is completed; Settle the maintenance request within 5 days.
The inspection coverage rate of gas pipelines and ancillary facilities is 100%, and the municipal medium voltage inspection line is once a week, and the courtyard riser line is inspected twice a month.
Residential users will be inspected for 1 time a year, and non-resident users will be checked for 1 time for half a year.
Perfect"Five major information systems"to help gas safety operations. Perfect"Easy operation inspection and security inspection system"Realize the traceability of pipe network inspection and indoor security inspection operation records, and realize systematic management of hidden danger reporting, processing and re-inspection. Perfect"Pipeline network leak monitoring sentinel early warning system"to achieve real-time monitoring and early warning 24 hours a day. Perfect"SCADA network operation data monitoring and control system"to realize real-time monitoring of parameters such as air supply pressure, flow rate and temperature. Perfect"igis Smart Geographic Information System"It is a digital management system that realizes the accurate positioning of pipe network coordinates and facilitates the inspection and maintenance of pipe network. Perfect"SMS Security Management System"Realize the unified circulation and unified dispatching and command of rush maintenance work orders, so as to achieve rapid reporting, rapid scheduling and rapid maintenance.
Propulsion"Gas housekeeper"management mode, to create a professional service team. In order to further improve the efficiency and quality of services, combined with the administrative division of Dalian, 34 grid lengths are set up according to the streets, and 253 professional gas stewards (grid members) are set up according to the distribution of the community, serving about 5,000 residential users on average per person. With the implementation of the grid, the one-stop service of gas business in the grid can be realized, and one-to-one service can be provided for various user services such as fire-free and ventilation, reducing intermediate links, and accepting various service needs of users in a timely and efficient manner.
Peninsula Morning News, 39 Degrees** Chief Reporter Huang Fengtong.