In Guiyang North Railway Station, passengers carrying large bags and small bags of luggage do not need to "free their hands", as long as they "identify in one second" on the turnstile to enter the station; In the station of the International Ecological Conference Center, passengers from other places can quickly apply for a "one-way ticket" to easily take the subway according to the business process signs. In the Riverside Park subway station, the staff of the "Yiying Qianxing" service network taught the elderly to handle the ...... of the ride business on the spotDuring the Spring Festival, Guiyang Xinjie Technology opened the "escort mode" of the Spring Festival in an orderly manner to comprehensively improve the citizens' smart riding experience and sense of gain.
According to statistics, during the Spring Festival in 2024, Guiyang Metro will transport a total of 380 passengers280,000 passengers, an increase of about 305 compared with the average daily passenger flow of the Spring Festival in 202363%。In the face of the surge in passenger flow during the Spring Festival holiday, Xinjie Technology has taken a number of measures from the aspects of passenger flow organization, passenger transport services, equipment support, etc., to ensure the safe operation of non-cash business of public transportation in Guiyang and the safe and convenient travel of passengers.
Strengthen emergency support
From January 26 to March 5 this year, during the Spring Festival and Spring Festival, the operational passenger traffic rebounded in an all-round way, and the enthusiasm of "reunion first, then tourism" was high, and road traffic was facing greater pressure. In order to cope with the large-scale passenger flow and on-site crowd gathering, Xinjie Technology has strengthened the preparation of the plan, strengthened the emergency dispatching and command, strengthened the monitoring and early warning of the subway line transfer station, established and improved the information notification mechanism, and conscientiously did a good job in the emergency guarantee of the "one-first-first" clearing and settlement of public transportation in Guiyang Gui'an and the information system of the "one-code-through" business system with "zero accident" as the standard, so as to meet the safety challenges of peak passenger transport.
With hundreds of thousands of visitors every day, you can't be sloppy at all! According to the relevant person in charge of the information engineering department of Xinjie Technology, in order to ensure that the business handling process is faster, Xinjie Technology investigated the passenger flow in advance, implemented the operation of non-cash payment tools for Guiyang rail transit and the inspection of the central computer room, and carefully investigated the potential safety hazards of face payment equipment at each site. During the Spring Festival holiday, in addition to strengthening the joint logistics linkage with relevant departments of the subway, strengthening off-site supervision, timely discovering illegal card swiping and code swiping operations, eliminating risks and hidden dangers, and ensuring the compliant and safe operation of non-cash business.
In addition to setting up a special team to ensure the stable operation of the equipment, we give full play to the advantages of big data resources, and on the basis of data security, autonomy and controllability, we consolidate the digital foundation of the peak passenger flow site monitoring network to achieve real-time monitoring of the station passenger flow. At the same time, we have carried out multi-level cooperation in artificial intelligence systems to provide dual guarantees of 'human-machine collaboration', which are important measures for us to escort citizens to travel safely." The relevant person in charge of the information engineering department of Xinjie Technology said. Xinjie Technology has taken multiple measures to strengthen the off-site inspection of key links in the cash business, and create a safe, smooth and heart-warming smart transportation environment for passengers to return home safely, celebrate the Spring Festival and return safely.
In addition, Xinjie Technology focuses on key tasks such as maintaining travel safety, serving passengers, and ensuring the stability of non-cash business, plans in advance, dismantles tasks, and strives to prevent and reduce risks and hidden dangers from the source, and maintain the personal and property safety of passengers. During the Spring Festival holiday, Xinjie Technology scientifically implemented regional and differentiated level services, implemented the measures of "one research and judgment per day, one dispatch per day, one inspection per day, and one summary per day" for non-cash payment business equipment in subway stations, and implemented a professional emergency team to be on duty 24 hours a day according to the real-time situation in the passenger flow concentration area, so as to prepare for emergencies at any time.
Improve service satisfaction at outlets
In Guiyang Metro Line 3, decorations such as Fu characters and New Year's paintings set off the atmosphere of the Spring Festival, and the "flavor of the New Year" has filled every corner. At the "Yiying Qianxing" service outlet of Baojiaojing Station, the staff of Xinjie Technology demonstrated how passengers should handle the "Yi**" business and the precautions for payment through on-site explanations and physical demonstrations. In addition, text descriptions of key steps are posted on the side of the site to ensure that the process is more optimized and the service is more efficient.
According to the peak of passenger flow before the holiday, Xinjie Technology will make full cycle work arrangements for the Spring Festival, increase command and scheduling, supervision and guidance, and officially open the work of "Yiying Qianxing" service outlets at Baojiaojing Station, Riverside Park Station and Xingzhu Road Station on February 13, and open the "Yiying Qianxing" service outlets at Bageyan Station, Qingshuijiang Station, Yunfeng Avenue Station, Baihua Avenue Station, Mingzhu Avenue Station and Shunhai Station on February 16, and fully opened on February 18 First, the work of the service outlets should be carried out to ensure that the return of the Spring Festival holiday is "finished".
Combined with the arrival and departure of passengers in railways and civil aviation, Xinjie Technology has taken measures to extend the operation time of the "Yiying Qianxing" service outlets of rail transit at key stations to ensure the business needs of passengers in key outlets, and set up a "green window" for key passengers such as the elderly, the young, the sick, the disabled, and the pregnant, and arrange special personnel to explain the business handling process in detail, so as to improve the professionalism of the service and improve the travel satisfaction of passengers.
According to big data statistics, Guiyang has become one of the top ten popular destinations for railway travel during the Spring Festival in 2024, and with the rise in travel popularity, the surge in passenger flow has also brought user growth to the "Yiying Qianxing" APP, and on February 13, the number of newly registered users of the "Yiying Qianxing" APP reached one million. In the next step, Xinjie Technology will continue to help make the transportation system smarter, promote more innovative operation modes, and optimize public transportation services, and continue to provide convenient and beneficial services for passengers, so that citizens can travel more comfortably.