Reporter Shi Ziqiang.
With the opening of the Spring Festival, the passenger flow of Zhengding International Airport in Shijiazhuang, Hebei Province has been rising. On the morning of January 31, passengers lined up in front of the check-in counter and security checkpoint in the lobby of Terminal 2. At the door of Gate 2, an old man was wandering left and right.
Uncle, do you need help? Wang Xuemei, the check-in guide who was working in the hall, took the initiative to ask after discovering the old man. It turned out that the old man was flying for the first time, and he was not clear about how to check in, so he was a little anxious.
Wang Xuemei took out a love sticker with a red pattern on it, which was attached to a conspicuous position on the old man's body. "Come with me, the airport has a special 'first sight' service for first-time passengers, and there will be staff to assist you throughout the process. ”
In front of the check-in counter, Wang Xuemei assisted the elderly to go through the check-in procedures and guided them to the security check channel, and the special security inspector guided the elderly through the security check. Finally, the service staff waiting behind the security checkpoint guided the elderly all the way to the boarding gate. "I didn't understand the procedure for the first time on a plane, and there were a lot of people during the Spring Festival, so I was afraid of missing the trip, but I didn't expect it to be so smooth. Our staff is really caring! The old man sighed.
It is understood that "the first time to be responsible" is Shijiazhuang Zhengding International Airport in recent years specifically for key passengers to explore a service, mainly for the first flight, unaccompanied children, unaccompanied elderly, disabled, pregnant women and other key passengers, airport staff will provide the whole process of guidance services.
During this year's Spring Festival, Shijiazhuang Zhengding International Airport launched the "upgraded version" of the first responsible service, which not only specially produced the first responsible love sticker, which is convenient for all aspects of the airport to identify key passengers more quickly, and at the same time strengthens the service connection of various management departments of the airport, in addition to increasing the number of volunteers and guides, so as to find more and faster passengers in need of help during the Spring Festival.
People** 2024-02-01 13th edition).