Reporter Zhang Weinan Correspondent Cheng Yang.
Hello, let's refill some hot water! "Master, pay attention to safety when walking at night, and don't drive tiredly. During the Spring Festival, these greetings and admonitions from the Taidong Toll Office in Tuquan County, Xing'an League, made the people feel warm. With the increase in traffic flow during the Spring Festival, the three toll stations of the G5511 Tuquan section of the expressway have set up consultation desks to provide free hot water, road condition consultation and vehicle breakdown maintenance services for drivers and passengers in the past, so as to ensure that the masses can travel conveniently and safely during the Spring Festival.
Before dawn, Jiang Wei, the toll collector of the Taidong Toll Office in Tuquan County, was already dressed neatly, went to work, and began to check the reserve fund and check the ticket number. Highway toll collectors work different hours from normal office workers, and it is their normal work to take turns on duty during the day and night.
Raising his hand to greet the car, handing over the card to charge, and sending the car with a smile, such actions Jiang Wei has to repeat hundreds of times a day. For a long time, Jiang Wei and her colleagues basically suffered from occupational diseases such as lumbar disc herniation and frozen shoulder, but no matter how tired and uncomfortable she was at work, she never complained.
I remember one time I collected more than 1,000 car tolls in a day, and after that, my left arm hurt so much that I couldn't lift it. A small thing in Jiang Wei's mouth is a portrayal of the work of a high-speed toll collector.
The reporter learned that there are 19 toll collectors in Taidong Toll Office, divided into 5 teams on duty. The average annual reception of nearly 1 million trains, day and night, winter and summer, a toll booth of less than 5 square meters has never left people. As highway toll collectors, they work 2,920 hours a year, charging an average of 52,631 vehicles per person and turning their heads and smiling 52,631 times.
During working hours, as long as we sit in the toll booth, we must not move, and we must always sit upright. Moreover, the toll booth must be manned 24 hours a day, and even if you want to go to the toilet, you have to find a colleague to take the shift, and you can only go when the replacement person arrives. Talking about his usual work status, Jiang Wei always had a faint smile on his face.
In the early hours of the morning, it suddenly started to snow. In order to ensure that there was no snow or ice near the toll booth, my colleagues and I worked around the toll booth for more than four hours with snow melters and snow shoveling tools, when the temperature outside was below minus 20 degrees Celsius, and our clothes were soaked with sweat. Jiang Wei said that whenever there is bad weather, the toll collector has to come out to deal with emergencies and ensure the smooth passage of vehicles.
During the Spring Festival, although small passenger cars with seven seats and below are free of charge at the highway, the toll collectors still have to "identify" the vehicles coming and going, inspect and take pictures of the vehicles transporting fresh agricultural products. Smiling, raising hands, nodding, greetings, farewells and other actions are their daily routine, and they cannot slack off at all.
This year's Chinese New Year's Eve coincided with my shift, and although I couldn't accompany my family to eat Chinese New Year's Eve dinner and watch the Spring Festival Gala, whenever I heard the past drivers and crew say to me 'hard work, girl' or 'Happy New Year', I feel that everything is worth it. Jiang Wei said.
*: Hung Yen**.