Ms. Chen, a woman from Xi'an, usually has the habit of shopping snacks online, and recently on a certain platform, she bought two boxes of 500 grams of pistachios online, but! When she happily opened the pistachio package, she found that the desiccant was heavy! She keeps the desiccant on the scales at home! I found that the heavy desiccant was actually 191 grams!
In these 500 grams of pistachios, there are 191 grams of desiccant! The weight of desiccant accounts for almost 40% of the total weight of dried fruits!
This serving of pistachios is 3645 yuan, co-authored Ms. Chen spent 1458 yuan, I bought this 191 grams of desiccant!
Whoever is the consumer will not be comfortable!
Therefore, Ms. Chen immediately contacted the merchant's customer service! Send the desiccant claim data to customer service with reasonable evidence, and ask for an explanation. However, no one has replied from the customer service!
Ms. Chen did not receive any reply from the customer service side that day. Ms. Chen directly operated the platform's "return and refund" function, and as a result, the merchant quickly rejected Ms. Chen's "return and refund" request within a few minutes!
The next day, Ms. Chen contacted the merchant during work hours, but, just like yesterday! Merchants played silence is golden!
Ms. Chen, who felt that she had been tricked, complained about the merchant on the online shopping platform!
Eight days after purchasing the dried fruits, the merchant took the initiative to contact Ms. Chen under pressure from the platform. But! The purpose of the contact is to "avenge" his 191 grams of desiccant!
The merchant sent Ms. Chen a few paragraphs**, in which he mainly talked about the legality of iron powder as a food desiccant!
Moreover, he ridiculed Ms. Chen and said, "Don't be too ignorant!" ”
Gee! Look at us as a merchant! If not there is a law! I think he's going to send a whole iron powder desiccant with a few pistachios to customers!
It's just arrogant!
Although our consumer, Ms. Chen, finally got back her payment, the merchant's step-by-step operation revealed arrogance and arrogance!
In the comment area, many friends who are sympathetic to the same disease also have similar experiences, and they have shared their comments on buying dried fruits and other foods and overweight iron powder desiccant!
I bought 500 grams of deer antler mushrooms in a treasure and 280 grams of desiccant, but the merchant has not replied so far.
I bought a box of wakame last month, 100g, 89 big promotion, because I have to drink this soup every day I bought it, come back and take a look, visually measure the amount of two brews of tea, a scale of desiccant 5726, plastic bottle 2726。
A few days ago, I bought ten packs of seaweed on the Internet, each pack of 44 grams, opened it to see that the desiccant was particularly heavy, and a scale of outer packaging plus desiccant 325 grams, nori weighs only 115 grams.
There are also many friends who have also commented, so I won't list them all here.
Buying and selling is inherently fair trade. Spending your mind on a place where you are short of two pounds will only make your business so that you can cheat one! This kind of unethical trading! Advise merchants not to do it!
Now all walks of life are rolled! I'm afraid that I can't do a good job of customer service! Missed customers! So! If you want to make money, you must first have a conscience!