In recent years, with the rapid development of the e-commerce industry, express delivery services have become an indispensable part of our daily lives. However, many people have found that the original responsibility of the courier should deliver to the door has now become the need to go to the courier point or collect the point by themselves. What is the reason for this phenomenon?
First of all, the sharp increase in the volume of express delivery has made the work pressure of couriers more and more difficult. In the peak season of e-commerce, such as "618", "Double 11", etc., the express delivery volume will increase several times or even dozens of times compared with usual. In this case, if the courier still insists on home delivery, it will not only greatly increase the workload, but also cause a serious delay in the delivery time, affecting the customer experience. Therefore, in order to cope with this sudden peak period, courier companies often adopt the method of self-pickup to reduce the pressure of couriers to deliver goods.
Secondly, the mobility of couriers is large, which makes it difficult for courier companies to arrange door-to-door delivery services stably. Due to the high work intensity and low income level of the express delivery industry, many couriers often choose to change jobs or change careers. In addition, in order to reduce costs, some express companies often hire temporary workers or dispatch workers, and the loyalty and stability of these employees are not high, so that express companies have to consider personnel factors when arranging delivery methods. Therefore, in this case, the self-pickup method has become a relatively more secure solution.
In addition, some communities and units prohibit couriers from entering the internal area for home delivery due to safety concerns. In some old communities or units, because there is no clear express mailroom or express cabinet, the courier can only leave the package at the door or collection point. In order to avoid theft or mistaken parcels, some properties or security departments will prohibit couriers from entering the internal area to deliver to your door. In this case, self-pickup is the only solution.
So, in the face of the phenomenon of express self-pickup, how should we deal with it? First of all, we can choose to pick up the parcel at the self-pickup point as much as possible during working hours to avoid the inconvenience of picking up the parcel because there are too many parcels or too late. Secondly, when shopping online, you can try to choose the home delivery service, or negotiate with the seller to choose other express delivery methods. In addition, we can also strengthen the protection and custody of parcels by improving our own quality and awareness, so as to avoid problems caused by theft or mistaken parcels.
To sum up, the phenomenon of express self-pickup is caused by a combination of factors. In order to solve this problem, we need to start from many aspects, including strengthening the training and management of couriers, improving the service quality and efficiency of express delivery companies, and promoting the formulation and implementation of express industry regulations. Only in this way can we truly realize the convenience, safety and efficiency of express delivery services.