On December 15, Ms. Zheng from Nanjing reported to Jiupai News that she had purchased a mobile phone on JD.com, but was intimidated and threatened by a courier.
According to Ms. Zheng, she is 59 years old, lives on the seventh floor, and does not have an elevator. On December 9, her child bought a mobile phone for her on the Jingdong platform, and she contacted the courier, hoping that the other party could deliver it to her door.
However, the courier refused Ms. Zheng's request, and said to her in a bad tone: "I just won't send it to you, if you dare to complain, I will dare to retaliate against you, it's as simple as that." Ms. Zheng asked him, "How do you retaliate against me, you say." The courier replied: "I have taken revenge too much, not worse than you." ”
Ms. Zheng provided an audio recording that corroborated the courier's words. She said that she often shops online, with about four or five deliveries a day, and she has also met couriers who are reluctant to deliver in the past, and she will also complain. "It's very hard for them to climb the stairs, and I can pick up the small things as I move, but I will trouble him to deliver them when they are big. ”
Jiupai News inquired about the information of the courier involved and found that his evaluation on the Jingdong platform was five stars, and the total delivery volume was 34,891 orders. Figure provided by the interviewee.
Ms. Zheng also found that the courier assigned by JD.com's backend was not the same person who actually delivered the goods. She suspects that the courier may be subcontracting privately or reselling the order.
Ms Cheng's complaint and compensation
Ms. Zheng was so angry and frightened by the courier's threats that she immediately called the police and complained to JD.com several times. She said she asked JD.com to compensate her 500 yuan as compensation for her mental damages.
JD.com's customer service responded that small and medium-sized items will be delivered to your door, but if you live on the seventh floor and buy large items, you need to see whether the merchant has purchased home delivery services. "(Large) is free below the fifth floor, and charges above the fifth floor. The premise of delivery is that the merchant has purchased the upstairs service. ”
The staff of the local police station told Jiupai News that they had received a report from Ms. Zheng and criticized and educated the courier involved, making him realize his mistake and promise to handle the matter reasonably and legally. If the other party commits the same thing again, the punishment will be increased.
* It also reminds consumers that if they encounter a similar situation, they should call the police in time to protect their legitimate rights and interests, and do not easily believe or succumb to the threat of the courier.
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