Enter the station hall from the north square of Beijing West Railway Station, go up to the second floor, you can see the second waiting room, and there is a striking reminder board on the electronic screen above the door of the waiting room - 036 waiting room (old, young, sick, disabled and pregnant). 
Beijing West Railway Station 036 waiting room.
036 "How did this string of numbers come about?" What does it mean? Why can the spirit of "036" be inherited for half a century? On the eve of the Spring Festival, the reporter visited the 036 waiting room of Beijing West Railway Station during the Spring Festival. Since the start of the Spring Festival travel in 2024, the number of passengers carrying large bags and small bags on the way home has been increasing day by day. The reporter saw that at the door of the 036 waiting room, there were elderly people, pregnant women, children, etc. with luggage entering one after another, and the staff at the service desk at the door were enthusiastic to guide and help. In the waiting room, the 036 love service area and children's entertainment area are finely and intimately furnished. The exhibition wall on one side of the 036 waiting room has become a patriotic education base, and the "'036' of five generations of people" is recorded in detail. Wang Linna, a national model worker and the fifth-generation inheritor of the "036" love waiting room of Beijing West Railway Station, told reporters that the "036" waiting room originated from the badge number of Li Shuzhen, a passenger attendant in the 70s of the 20th century. In order to carry forward Li Shuzhen's spirit of service, Beijing West Railway Station has set up a "036" love waiting room to provide services for key passengers. "In 2012, I took over the baton of '036' from the hands of ** Wang Fenglian, and I deeply realized this heavy responsibility, and I did not dare to slack off for a moment. When passengers need it, they send a bowl of hot instant noodles, help passengers with sudden illnesses, help children who have run away from home to go home smoothly, and even welcome the arrival ......of two little livesFor more than 10 years, these little things have been vividly remembered. Wang Linna said. "036", which has been inherited for half a century, has become the first to pass on the love of Beijing West Railway Station, and has also been given more new connotations. 
Wang Linna, a national model worker and the fifth-generation inheritor of the "036" love waiting room of Beijing West Railway Station, sent a key passenger to the platform.
'0' represents the zero-distance service we provide to passengers, '3' represents our three concepts of safe travel, warm travel and orderly travel, and '6' represents the six key groups we serve, including the elderly, the young, the sick, the disabled, the pregnant and special passengers. Wang Linna further explained. Create a variety of service methods such as the "one-stop" service law, the key passenger registration law, and the tracking service law; Create functional waiting areas such as nursing rooms, children's entertainment areas, and waiting areas for critically ill passengers; Electric wheelchairs have been developed, and equipment and facilities such as lifting stretchers and AED first-aid stations have been purchased; The "036" love ** has been opened, and the Beijing West Railway Station has been set up to open the love microblog to provide diversified consultation and appointment service ......The constantly updated and upgraded "036" has become a shining "golden signboard" in the hearts of passengers. 
Wang Linna, a national model worker and the fifth-generation inheritor of the "036" love waiting room of Beijing West Railway Station, sent a key passenger to the platform.
At the beginning, we were able to serve more than 40 key passengers per day, and now we can serve more than 300 key passengers per day. We not only want them to be able to walk, but also to walk well and more conveniently. Wang Linna said. Talking about the "036" spirit in the new era, Wang Linna emphasized four words - sincere hospitality, enthusiastic service, sincere help, and practice love. "In order to cope with the 'big test' of the Spring Festival, our '036' workshop cadres have clearly defined the division of labor, enriched the on-site operation force, focused on the organization and service measures of boarding and landing, improved the emergency response mechanism, strengthened the emergency personnel and material reserves, and made every effort to ensure the smooth and orderly operation of the Spring Festival. From a small badge to the well-known service brand of Beijing West Railway Station, from one person to a team, "036" continues to infect and influence more railway people. "We propose to our colleagues on the global passenger front: strengthen the confidence to win, practice excellent skills, serve passengers wholeheartedly, and contribute to the realization of the goal of 'safe Spring Festival, orderly Spring Festival, warm Spring Festival, and better passenger experience'! After the interview, Wang Linna solemnly read out the "Proposal" with 8 passenger service personnel who had won the honorary title of "The Most Beautiful Beijing Iron Man". The Spring Festival has begun, and another "big test" belonging to "036" has also begun! Reporter: Zhou Jiajia, Liu Yitong, Xu Yifu**: Xu Yifu, Jia Dong, Li Yuzhen.
New**Editor: Yuan Tianyu (intern) Review: Li Muyuan.