In recent years, the situation of natural disasters has been severe and complex. In 2023, New China Insurance will continue to play the role of "shock absorber" and "stabilizer", actively participate in disaster relief and post-disaster reconstruction work, and provide assistance to the affected people. During the year, a total of 86 emergency responses were initiated, 1,161 people were investigated, 52 customers were identified, and the compensation amount was 422800,000 yuan.
In 2023, among the 86 emergency responses of New China Insurance, 65 accidents and disasters will be involved, accounting for the highest 7559%；18 natural disasters; 3 social security incidents; A total of 27 branches in the whole system participated in the service.
After years of development, Xinhua Insurance has established a multi-level emergency response mechanism, and the 86 emergency responses are divided into 9 level I responses, such as the ** disaster accident in Jishishan, Gansu Province, and the ** accident in Yinchuan barbecue restaurant in Ningxia; 7 Level II responses, such as Chongqing Shizhu long-distance bus rollover traffic accident, Guangxi Wuzhou 928 multi-vehicle rear-end traffic accidents; 25 Level III responses, such as the Liupanshui Coal Mine Accident in Guizhou and the Panjin Haoye Chemical Industry Accident in Liaoning; 45 Level IV responses, such as the collapse of the Qiqihar Stadium in Heilongjiang. The company is constantly vigilant to ensure that it is the first to provide the necessary assistance to customers, especially during non-working days, when the number of emergency responses reached 17.
In 2023, the number of people screened in Xinhua Insurance's emergency response will reach 1,161, an increase of 15 compared with 202285%。Due to the year-on-year increase in the number of customers and compensation amounts involved in natural disasters, the company has improved its service capabilities and service measures when dealing with major sudden natural disasters. New China Life Insurance Charity Association** has donated cash to the disaster area many times. There has also been an increase in the number of people assisting in the rescue of people and motor vehicles affected by the disaster, and New China Insurance has continued to play the role of insurance in promoting social harmony.
In response to the "7.29" rainstorm disaster in Beijing, Xinhua Insurance quickly activated the emergency plan and established an emergency response leading group headed by the company's leaders. Through the release of eight major emergency service measures, multi-channel investigation of customer report information, dispatch investigators to the scene of the disaster accident to understand the situation, assist in the rescue of 4 disaster victims, assist in the rescue of 1 disaster-affected motor vehicle, 1 total compensation case, compensation amount of 14350,000 yuan. The company actively responds to the rainstorm disaster with Beijing citizens with rapid response and efficient service.
In order to further improve the quality and efficiency of emergency response, New China Insurance will strengthen accident monitoring and management in 2024, and comprehensively track and evaluate the initiation and disposal of major emergency incidents. At the same time, the company will further optimize the "emergency claim service" process and improve the quality of emergency services. In addition, New China Insurance will continue to carry out disaster prevention and mitigation publicity and drills to improve the emergency awareness and self-rescue and mutual rescue capabilities of employees and customers.
In the future, New China Insurance will practice the concept of "finance for the people", continue to give full play to the professional advantages and experience accumulation of insurance companies, continuously improve and optimize the emergency response system, and contribute to the construction of a harmonious society.