In today's society, inclusive finance, as an important tool to promote overall economic development, has always received extensive attention from all sides. **The "Implementation Opinions on Promoting the High-quality Development of Inclusive Finance" issued by the public also makes it clear that it is necessary to improve the financial literacy and financial ability of the public;Improve the system for protecting the rights and interests of financial consumers. Centaline Consumer Finance, which has always actively promoted the integrated development of financial technology with practical actions, is injecting new vitality into the development of inclusive finance with its innovative business model and service concept.
Since its establishment, Centaline Consumer Finance has been based on the functional positioning of professional consumer credit and has continued to promote the integration of finance and technology. In the continuous development of consumer protection work, Zhongyuan Consumer Finance has summed up the work idea of "one standing, two breaking, and three dredging", and institutionalized, scenario-based, and process-oriented consumer protection publicity.
Strengthen the construction of systems to ensure the rights and interests of consumers.
Strengthening the construction of the financial system is an important means to ensure the rights and interests of consumers, maintain the stability of the financial market, and promote economic development. Zhongyuan Consumer Finance closely focuses on the arrangements and deployments of relevant departments, clarifies the information protection, review and management, complaint handling, publicity and education, information disclosure and other matters of consumer protection work, and at the same time clarifies the work responsibilities of each department of the company, and the responsibility is assigned to the person and detailed to the post. In all aspects of product research and development, business promotion, etc., Centaline Consumer Finance is carried out in strict accordance with the requirements of consumer protection, fully protecting consumers' right to know and choice, and providing customers with more matching financial products and more warm services.
Innovate publicity methods to improve the public's financial literacy.
Improving the public's financial literacy is also of great significance for maintaining the stability of the financial market and preventing financial risks. However, traditional publicity methods are more limited, in order to further improve the publicity effect and help improve the financial literacy of the public. In this regard, Zhongyuan Consumer Finance has established a perfect propaganda and education system to deliver financial knowledge to the hearts of the people through a variety of channels. Walk into rural primary schools and universities to carry out interesting financial knowledge popularization;Donate solar street lamps to villages and set up financial literacy billboards under street lightsCarry out cross-border publicity in subways, buses, high-speed railways and other places that are closely related to the life scenes of financial consumers;Walked into the elderly care center to launch the silver age classroom financial education publicity activity ......Centaline Consumer Finance continues to innovate publicity forms, and enhances consumers' ability to respond to and prevent financial fraud through LED screens, cloud live broadcasts, comics, short and other methods.
Smooth complaint channels and provide warm financial services.
Smooth complaint channels allow consumers to have an effective way to communicate and solve problems when they encounter them. Secondly, warm financial services reflect the respect and care of financial institutions for consumers, which can enhance consumers' trust in financial institutions and enhance their enthusiasm for using financial products and services. In order to protect the rights and interests of financial consumers to the greatest extent, Centaline Consumer Finance actively announces the complaint acceptance channels, handling procedures and time limits to the public. Implement the first complaint responsibility system to ensure that ** complaints and online complaints can be accepted in the first time. At the same time, Centaline Consumer Finance has also set up a consumer complaint hotline, and announced a variety of ways to accept complaints from financial consumers in a prominent position on its official website.
With its practical actions, Centaline Consumer Finance has actively promoted the high-quality development of inclusive finance and provided consumers with more convenient, fair and transparent financial services. In this process, Zhongyuan Consumer Finance focuses on three key groups, including "one old, one small and one new", and constantly improves the protection mechanism for the rights and interests of financial consumers, which reflects its adherence to the concept of inclusive finance and its commitment to social responsibility.