At the end of one day of business in January 2024, the business office of Yanchi sub-branch received a special **: the customer said that he urgently needed to handle a large amount of cash deposit business, and he arrived at the business outlet late due to traffic jams during the long distance and driving, and asked the business office of the sub-branch if he could wait for the customer. Considering that customers travel long distances and carry a large amount of cash, in order to ensure the safety of customers' funds, the staff of the branch decided to take the initiative to work overtime to handle business for customers.
After the customer arrived, the staff quickly began to handle the business. In the process of handling business, the staff showed a high sense of responsibility and professionalism. Not only did he quickly count the cash, but he also explained the relevant financial knowledge and precautions to customers in detail to help them better understand and grasp their financial situation. After the completion of the business, the customer spoke highly of the service attitude and work efficiency of the staff. He also said that the conscientious attitude and warm service of the staff made him feel the professionalism and warmth of the bank, and he was very satisfied with the experience of this business handling.
In the cold winter, the staff of the business office of Yanchi Branch brought warmth and convenience to customers with their enthusiasm and professionalism. Their work spirit and attitude have not only won the recognition and praise of customers, but also established a good image and reputation for ICBC.