Language is a tool for social communication, a medium and symbol for people to express their will, thoughts and feelings. Language is also a reflection of a person's moral sentiments and cultural literacy. In dealing with others, if you can be polite and elegant, you will leave a good impression; On the contrary, if the mouth is full of swear words, or even hurtful words, it will be disgusting and annoying.
Speech etiquetteThe main aspects are as follows
First, the attitude is sincere and cordial. Speaking itself is used to convey thoughts and feelings to people, so the demeanor and expression when speaking are very important. For example, when you congratulate someone, if you say something beautiful but look cold, they will think that you are just perfunctory. Therefore, you must speak with sincerity and cordiality, so that the other party can have the same impression of what you say.
The second is to use humble and elegant language. For example, addressing the other party as "you", "sir", "miss", etc.; Use "your surname" instead of "what is your surname", and "not fresh" and "smelly" instead of "moldy" and "smelly". If you are a guest at a stranger's house and need to use the toilet, you should say, "Can I use the restroom here?" Or, "Excuse me, can it be convenient?" And so on. The use of honorifics, humility and elegance can reflect a person's cultural literacy and good moral character of respecting others. Impolite language, such as foul language, is garbage in the language and must be resolutely removed. The language that others do not want to listen to refers to the language that others do not want to hear, and should be careful to avoid using it in conversation. Language that is prone to misunderstanding and unpleasantness should also be avoided.
Third, the voice should be of appropriate size and the tone should be calm and calm. Whether it is Mandarin, foreign language, or dialect, the words should be clear, the volume should be moderate, and the other party should hear clearly, and do not speak loudly; The intonation should be steady, and try not to use or use less modal words to make the listener feel friendly and natural.
Fourth, we must recognize our own identity. RenWhoever speaks on any occasion has his own specific identity. This kind of identity is also his "role status" at that time. For example, in your own family, you are the father or mother to the children, and you are the son or daughter to the parents. It is inappropriate to speak to the elderly or elders in the tone of a child, because it is impolite and out of proportion.
Fifth, we should try to be as objective as possible. Objectivity here means respecting facts. The facts should be whatever they are, and objective reality should be reflected in a realistic manner. Some people like to speculate and talk about it, which tends to get things done. Of course, to objectively reflect reality, we should also pay attention to the way of expression depending on the occasion and object.
Sixth, speak with kindness. The so-called goodwill is to be kind to others. The purpose of speaking is to let the other person understand his thoughts and feelings. As the saying goes: "Good words are warm in three winters, and bad words are hurtful and hateful." In interpersonal communication, if you grasp this "proportion", then you will also grasp the true meaning of polite speech.
Seventh, we must be good at listening to others. Listening to others' speeches must be done with ears, eyes, and hearts, and at the same time, it must be supplemented by other behaviors and attitudes
1.Look at the speaker, maintain eye contact, and don't look around.
2.Listen to each other alone, leaning forward slightly.
3.Keep a natural smile on your face, and your expression changes accordingly with the content of the other person's conversation, and you nod your head frequently and appropriately.
4.Don't interrupt the other person halfway through and let him finish his sentence.
5.Ask questions in a timely and appropriate manner, and express your opinions in a tone that matches the other person's tone.
6.Do not deviate from the topic of the other person's speech, but through clever responses, you can lead the content of the other person's speech to the desired direction and level.
Eighth, we must respect the privacy of others. There is a saying: "Men don't ask about income, women don't ask about age", and remember not to mention embarrassing and difficult questions to answer. Don't keep asking questions about topics that the other party doesn't want to discuss and mention. Don't talk about other people's privacy in public.