Course Background:
With the development of society and the development of the company, the business etiquette literacy of enterprise employees is also very necessary, if you do not know business etiquette, it will not only affect your own image, but also affect the image of the enterprise, and it is likely to lose partners because you do not understand the etiquette.
Etiquette has a strong role in cohesion, in modern business activities, people's mutual relations are intricate, and etiquette is an effective way to open the door to business communication.
This course is specially designed for business people, which can effectively improve the etiquette literacy of business people, better show the corporate image, and promote the development of business activities.
Course Benefits:
Enhance the business image of business people.
Enhance the internal and external cultivation of business people.
To enable students to understand the etiquette norms that must be followed in business communication activities.
Course Duration:2 days, 6 hours a day.
Course Target:Business people.
Course Method:Lecturer explanation + skill practice Xi + case display.
Course outline
Lecture 1: Etiquette and Personal Charisma - Etiquette is the only way to succeed in life
1. Further recognition of the connotation of etiquette
1.The meaning of etiquette and the three elements of etiquette.
2.Etiquette is born from the heart - turn etiquette into a cultivation in your own heart.
Second, the basic concept of business etiquette
1.Principles to be followed in business dealings.
2.The basic characteristics of business interactions.
Lecture 2: Workplace Etiquette and Communication Skills – Good professionalism and effective communication will help you have a bright future
First, the basic concept of communication
1.Principles of communication.
2.Communication is divided into: effective communication and ineffective communication.
3.Interpretation of communication.
2. Workplace etiquette and communication skills
1.A smile is a bridge of interpersonal communication.
2.Emotional control and facial expressions.
3.Use reasonable gaze to communicate with people.
4.How to use gestures to communicate with people.
5.The skill of "listening" in communication.
6.Compliments make you popular.
3. How to get along in the workplace
1.How to get along with your boss.
2.How to get along with colleagues.
3.How to get along with customers.
Fourth, the necessary etiquette in the workplace
1.Knock etiquette.
2.Etiquette for the location of the road and the order of boarding.
3.Workplace salutation etiquette.
Lecture 3: Necessary Business Etiquette - Cultivation Determines Interpersonal Relationships, and Details Determine Success or Failure
1. Business reception etiquette
1.Business greeting and guidance etiquette.
2.Visiting etiquette.
3.Self-introduction and handshake etiquette.
4.Etiquette for handing over business cards.
5.Accompaniment and guidance requirements.
6.Walking, going up and down stairs.
7.Etiquette of encounters.
8.Elevator entry and exit etiquette.
9.Ride etiquette.
10.Etiquette for send-offs.
2. Business meeting etiquette
1.Sequencing skills for meetings, meetings, negotiations, and negotiations.
2.Meeting set-up details and arrangement skills.
3.Etiquette for the order of meeting positions.
4.Other precautions for meeting etiquette.
3. Etiquette and skills of business communication
1.* The importance of etiquette.
2.Etiquette for answering and hanging up**.
3.Timing and precautions for receiving work.
4. Business email etiquette
1.Business email sending and receiving skills and precautions.
2.Business email salutation etiquette.
3.Business email formatting etiquette.
4.Tips on how to use business email features.
5. Service etiquette
1.Definition of service etiquette: service etiquette in the narrow sense and service etiquette in the broad sense.
2.Tips on how to use service etiquette in business activities.
3.Treat leaders, customers, and colleagues as service objects.
4.Service etiquette details handling skills.
Lecture 4: Business and social etiquette --- personal cultivation make you charming
1. Etiquette for business and social conversations
1.Don't talk about the six exchanges.
2.Private Contact** asked.
3.A good topic to talk about.
4.Conversation taboos.
2. Business social image etiquette
1.The first round effect - create a glamorous first impression of business networking.
2.The first image - your appearance is the most convincing business card in a business situation.
Business social dress etiquette
1) The norm of the image in social media - the image of a calm, wise and reliable gentleman.
2) The norm of the image in social interaction - the image of an elegant, generous and capable lady.