From the opening of the Spring Festival to February 6, Shenzhen Railway has accumulated 644 passengers80,000 person-times, a year-on-year increase of 467%。Among them, on February 6, Shenzhen Railway sent 45 passengers10,000 people, ushering in the highest peak of the return of passengers during the Spring Festival this year. Behind the constantly refreshing passenger flow figures is the wholehearted adherence of Shenzhen railway people.
Liu Jing: Suddenly a passenger fainted, and the railroad people tried their best to help.
A passenger suddenly fainted at the position of platform 4 and car 2, and the situation was very urgent. "At 3:32 p.m. on February 4, after the G2781 train from Nanjing South Railway Station stopped at Shenzhen Station, Liu Jing, a passenger attendant at Shenzhen Station, suddenly heard a colleague's call on the intercom.
Hurry up! Take the wheelchair to the corresponding position! Notify Shenzhen Station to assist in calling 120 ambulance! Liu Jing used the walkie-talkie to call the platform passenger as she ran.
After arriving at the scene, Liu Jing found a man lying on the ground, already in a state of fainting. In order to keep the air clear, Liu Jing immediately stepped forward to evacuate the onlookers, calling on other passengers to leave the station in an orderly manner and leave enough space for the man.
In Liu Jing's constant calling, the passenger gradually regained consciousness. According to his family, the passenger's surname was Jiang, who had a history of hydrocephalus, and they took the high-speed train from Chizhou to Shenzhen to visit relatives that day.
Platform 1 connects to the west parking lot outside the station, and the ambulance is driven directly from the west parking lot to platform 1, which is the fastest rescue plan for patients to get on the ambulance as soon as possible. Liu Jing applied to the stationmaster on duty at the station.
Liu Jing's rescue plan was supported. Compared with the plan of letting the ambulance stop at a designated place outside the station and then detour from the waiting room to platform 4, her proposal can save 20 minutes, buying valuable first aid time for passengers. As Mr. Jiang was sent to the nearest hospital for treatment, Liu Jing's hanging heart finally fell to the ground, "I hope this traveler will have all the best and have a good year with his family." ”
Liu Jing said that she has experienced many similar emergencies, but she will devote herself to it every time, "This is the responsibility and responsibility of railway people." ”
Wang Ke: Make good use of the emergency book to help passengers travel smoothly.
I picked up the wrong bag just after the security check" and "I can't find the corresponding train back home" ......At 3:30 a.m. on February 4, the waiting room of Shenzhen North Railway Station was still brightly lit, and Wang Ke, the stationmaster on duty at the North Railway Station, turned sideways with his bag and was about to return to the service desk through the waiting hall.
Today's night high-speed rail opened, coupled with the impact of large-scale, continuous rain, snow and freezing weather in the central and eastern parts of the country, some trains have been delayed to varying degrees, and there are many things to deal with, from yesterday afternoon after 2 o'clock to the present. After returning the bag he picked up in the waiting room to the original owner, Wang Ke rubbed his bloodshot eyes.
A colleague on the side said that Wang Ke has a good practice in dealing with emergencies such as train delays. Open this emergency book of "Empathy with Passengers" compiled by Wang Ke himself, which records the process and methods of dealing with delays and suspension cases.
During the Spring Festival, a high-speed rail train to Chaoshan was delayed, resulting in some passengers with connecting tickets not catching up, and they were anxious for a while. Wang Ke dealt with it calmly after knowing it, and came up with a solution while reassuring the passengers, "Arrange in batches, some take other trains, some handle refunds, and confirm the passengers' intentions one by one." In the passengers' thanks, Wang Ke's heart was also warm.
This year is the 11th Spring Festival transportation in which Wang Ke participated, and since serving as the stationmaster on duty in October 2021, this heroic Northeast girl has become an emergency expert, and every time she encounters some emergencies, she can always find a corresponding way to deal with them quickly. In this year's Spring Festival, Wang Ke is still active in the North Station, answering, finding, running, and helping ......Anxious travelers are anxious, and the footsteps and spring tide are becoming more and more energetic.