"Small window" for government services
Highlight the "great civilization" of the city
Through the government service window.
The masses can not only feel it.
A city's civilized image and service level.
You can feel the work style and efficiency of the first department.
In the past year, Pingshan District has made every effort to promote the optimization of government services, focusing on high-frequency service matters, taking active service, one-network service, and one-door concentration as the breakthrough point, and continuously enhancing service awareness and improving service efficiency by carrying out the creation of civilized windows and "active and door-to-door" services, and greatly improving the satisfaction and sense of gain of enterprises and the masses.
Active service" to release the new vitality of window civilization.
Enjoy without application and push ...... accuratelyThrough reform and innovation and data empowerment, Pingshan District has taken the initiative to take a step forward to launch the "active service" model, realizing the "door-to-door" service of 8 subsidy items for student assistance, teaching assistants, and elderly assistance. Enjoy Huida 3 without application70,000 person-times, about 80 million yuan of subsidies were approved and issued, and about 950,000 pieces.
As a "strong industrial area" in the eastern part of Shenzhen, Pingshan District has launched a series of activities of "government services to help enterprises" based on the needs of enterprises, and the "government service team" formed by the business backbones of 34 departments such as science and technology, industry and information technology, education, social security, taxation, and municipal supervision has entered BYD, biomedical innovation industrial park and other places to hold 10 special activities, serving more than 230 enterprises, and realizing "enterprise ordering" and "door-to-door service".
Where the talent is, the service will follow. In recent years, more and more foreign scholars and Hong Kong and Macao residents have chosen Pingshan to start their own businesses. In March last year, the Shijing Street Overseas Personnel Management Service Center was established to provide "one-stop" services such as government services and legal consultation for foreign talents.
In addition, Pingshan District has also launched a special area for Hong Kong, Macao and Taiwan residents and foreigners in the "i Shenzhen-Pingshan Zone", and launched a series of activities of "Government Services on Campus" offline, which have been widely welcomed by foreign talents and Hong Kong and Macao residents.
Optimize the service of special groups and make the window of civilization more "warm". By sorting out matters and integrating teams, Pingshan District has launched "door-to-door offices" for special groups such as the elderly and the disabled, delivering government services to the "doorsteps" of the masses and comprehensively enhancing the ability of assistant agents. Each street community has taken the initiative to carry out business in combination with the actual situation, and has successively launched innovative models such as Shijing's "zero errand" shuttle bus, appointment delay service, integrated grid + government service, and government service into the community, effectively solving the problems of special groups with difficulties in handling affairs and inconvenient mobility.
"All in one network" runs out of efficient service acceleration.
How to make the guide "move"? Last year, based on the perspective of the masses, Pingshan District launched the first government service "** guide" in the city, focusing on high-frequency matters, and innovatively produced 2-3 minutes of "colloquial" guide to help the enterprise masses "understand at a glance", "learn it at a glance" and "do it at a glance". Up to now, 23 short ** issues have been launched, with 2 clicks50,000 times, has been "People's **" client, Xinhuanet, Shenzhen Special Zone Daily and other central and local ** special reports.
Wisdom empowers the masses to run less errands. Pingshan District uses digital technology to empower and deepen the "second batch + second report" mechanism, adding 41 new "second report" items, and 187 items to achieve "second batch of second report items". The "license-free office" has been fully implemented, 157 electronic licenses have been opened, and a total of 48 electronic licenses have been issued70,000 electronic business licenses and electronic seals to achieve cross-industry application and cross-regional mutual recognition.
The circle of friends continues to "expand" across regions, making remote services within reach. In order to further implement the "High-quality Development Project of 100 Counties, Thousands of Towns and Thousands of Villages" and promote regional coordinated and high-quality development, in November 2023, Pingshan District and Longhu District of Shantou City signed a strategic cooperation agreement on "cross-domain communication", and nearly 100 high-frequency matters were handled in different places. Previously, it has successively cooperated with Huizhou, Foshan, Zhongshan, Chaozhou, Shanwei and other cities in the province and five counties in Sichuan, Jiangxi and Hunan provinces to launch a number of "intra-provincial general offices", "bay area general offices" and "cross-provincial general offices", and it will be more and more convenient for enterprises and the masses to handle business in different places.
One centralized "to improve the convenience of government services."
In recent years, Pingshan District has comprehensively deepened integrated management, promoted "one door centralization", and strived to build the district government affairs service center into a convenient and efficient "government service supermarket". Last year, notarization, talents, preferential enterprise policy fulfillment and foreigners' workstations in China were stationed one after another, and 1,729 matters of 43 units such as market supervision and social security and medical insurance were handled to achieve "only one door".
A good business environment is productivity and competitiveness, and improving the service level of enterprises is the key element. Located in the district government affairs service center, the "one-window access to start a business" area provides "one-stop" services for new enterprises to achieve "zero cost" for enterprise start-ups, and up to now, 13,009 sets of "gift packages" for newly started enterprises have been distributed free of charge, saving 406 start-up costs for enterprises in the jurisdiction260,000 yuan.
In addition, Pingshan District is the first in the city to promote the "one hall joint office" model, to achieve social security, tax business one window acceptance, one window to complete, and comprehensively improve the efficiency of cross-departmental and cross-business services.
Barrier-free facilities, children's activity area ......In the second half of last year, the district government service center further improved the convenience facilities, the waiting area, barrier-free facilities were upgraded, the upgraded area division, the guide function is more clear, the disabled, the elderly and other special groups in the center of the work more convenient, the newly opened children's activity area and convenient book corner, is to attract a large number of people with children to "check in", so that the masses can also feel the warmth of "home".
To promote the quality and efficiency of government services, there is no best, only better. Next, Pingshan District will take "doing one thing efficiently" as an important starting point for optimizing government services and improving administrative efficiency, further promote the integrated development of online and offline government services, promote the diversification of service methods, optimization of service processes, simplification of service materials, and minimization of service costs, so as to maximize the benefits of enterprises and facilitate the people, and inject more strong momentum into optimizing the business environment, promoting high-quality development, and creating a high-quality life.