The "2023 Collection of Cases of Optimizing the Business Environment" hosted by People's Daily Online received more than 500 application materials from ** departments, enterprises and institutions across the country.
After the review of the expert committee, a total of 100 cases were finalized. Among them, the "key trivial matters" joint office quick handling mechanism for talents in Baoshan District was selected as one of the "2023 National Top 100 Cases of Optimizing the Business Environment".
In order to create a high-quality talent ecology and consolidate the talent support for the construction of "Northern Transformation" and "One Place and Two Districts", Baoshan has launched a quick and easy mechanism for joint "key small things" for talents, gathering talents, retaining and using talents with more accurate services and a better ecology, and striving to transform the "key variables" of talents into the "maximum increment" of Baoshan's high-quality development.
The first is to be problem-oriented, identify key areas, and form a joint service mechanism. Focusing on the solution of talent problems, combined with the "four hundred" visits, more than 80 science and technology innovation talent enterprises in key industries in the region were investigated on the spot, more than 500 questionnaires were issued, and 12 talent problem needs such as "residence permit and settlement processing, talent settlement, friendship and friendship, children's education, health care, award and honor declaration, exchange platform construction, legal and financial services" were sorted out. Closely following the above key needs, the implementation of the "key small things" of talents joint quick handling mechanism, led by the talent office of the district committee, 36 units to cooperate and linkage, the implementation agency is set up in the district talent service center, normalize the integration of service resources, service functions, and service processes, and effectively solve the problem of talents. At present, through the joint quick handling mechanism, nearly 500 "key trivial matters" of talents have been solved.
The second is to take the initiative to ask for needs, build a multi-dimensional platform, and respond quickly and efficiently. Adhere to online and offline collaborative efforts, and smooth the channels for talent contact services. The "Talent Treasure" information service platform was launched, the "Appeal Through Train" section for talents was opened, and 45 department heads "received orders" in the background. Set up "direct contact points" for talent services in 39 key science and technology innovation platforms, parks and enterprises; At the district and town park levels, more than 1,100 entrepreneurs, more than 400 vice presidents of human resources, and more than 1,300 HR have joined the communication platform to achieve direct policies, direct services, and direct sharing of resources. Deepen the "double pairing" of 193 section chiefs and 242 talents, and organize and normalize the recruitment of talent needs. According to the actual needs, quickly dispatch orders to circulate, hierarchical and classified processing, regularly hold regular work meetings and special consultations, and urge the responsible units to handle them in strict accordance with the requirements of the working day time limit. For example, in response to the problem of the high cost of talent introduction for enterprises, one-to-one application guidance has been done, and 19 high-end talent introduction projects have received a targeted talent introduction subsidy of 1.5 million yuan, which accurately amplifies the effect of policies to benefit talents and help enterprises.
The third is to make targeted efforts, scientifically design the process, and accurately solve the "major issues". The "key little things" of talents are often also the "big things in mind". In order to improve the accuracy of talent services, the work process of "dynamic arrangement, hierarchical processing, regular consultation, tracking and implementation, and efficient feedback" has been formulated to form a closed-loop of accurate service for "key small things". For example, a talent enterprise in the original place of registration due to the gullibility of the intermediary misoperation, resulting in the failure of the material review, directly affecting the subsequent children's enrollment and other problems. After the demand is found, the talent service center of the order district will be dispatched as soon as possible, and the relevant departments of the city will be coordinated to solve and feedback in a timely manner. For matters involving multiple departments or complex situations, establish a regular consultation mechanism, organize relevant units to jointly study and judge, clarify the path, and form a "road map" for solving the needs of the people. For example, a talent enterprise successfully applied for a postdoctoral research station, and when applying for policy funding, it encountered the problem that the special situation of the enterprise did not match the relevant policies enough. The joint office quick service mechanism adheres to the "technical judgment + value judgment", takes the lead in studying and judging the policy terms and guidance, comprehensively considers the company's scientific and technological innovation strength, development potential and regional contribution, and finally includes it in the scope of funding according to the procedures, which greatly improves the sense of experience and acquisition of talents.
Fourth, we will implement policies by category, launch practical projects, and enhance the quality and efficiency of talent services. Carry out the analysis and integration of talent needs, form a list of common needs, and launch a package of project-based solutions. In response to common needs such as health and medical security, building communication platforms, and children's holiday care, we have launched 33 practical projects in 10 categories of talent services to improve the efficiency of service resource allocation and realize the transformation from "solving one thing" to "solving one type of thing". For example, the "Sanjiang Innovation Forum" is held regularly every month to build an exchange platform for talent chain, innovation chain, industrial chain and capital chain, attracting more than 130 talent projects and nearly 400 investment institutions to participate; Deepening the service brand of "Coming to Defend You", 36 talent health management consultants were paired with 150 families of scientific and technological innovation talents; Implement the talent community construction project, take Fangcao Apartment and other talent apartments as pilots to create a high-quality young talent community integrating "residence + entrepreneurship + socialization"; Upgrade 20 Anju Youth Stations to provide "free accommodation for job applicants" for college students from other places who come to Baoshan to find jobs; Hold summer and winter research camps for talented families to effectively improve the experience and satisfaction of talented families.
In the next step, under the guidance of the Talent Office of the Municipal Party Committee, Baoshan District will continue to integrate resources, expand service areas, deepen and implement the "key small things" joint and quick handling mechanism for talents, and continue to build a high-quality talent development ecology.
*: Shanghai Baoshan official WeChat.