Training institutions are closed, and it is difficult for parents to refund fees

Mondo Education Updated on 2024-02-24

I enrolled my child in a table tennis interest class outside, and the training institution suddenly closed. Recently, Ms. Duan, a citizen, reported to Sanqin *** 965369 that she enrolled her child in a table tennis course in Lexuan Table Tennis (OCT store), and one day when she took her child to class, she found that the store was suddenly closed, and forcibly transferred the remaining courses to Lexuan Table Tennis (Xi'an Furong Xintiandi store).

Ms. Duan introduced that in November last year, she enrolled her child in Lexuan Table Tennis (OCT store) for more than 3,300 yuan of table tennis lessons, because the class effect felt good, and in December last year, she saw that the store carried out the "Double Twelve" preferential activities, so she paid more than 2,400 yuan, but when she took her child to class on January 17, she found that the store was suddenly closed. She contacted the other party, who said that the store could not continue to operate due to continuous losses, and the remaining classes were transferred to Lexuan Table Tennis (Xi'an Furong Xintiandi store), where the child could continue to take classes.

In the OCT store is to fancy close to home, usually the child's grandfather with the child walked a few steps to arrive, now without saying a word to transfer the course to other stores, we feel too far inconvenient, want to refund, but they said that they can only transfer classes, can not refund. Ms. Duan said that the first course of more than 3,300 yuan was not completed, and she wanted to take classes here for a long time, so she took advantage of the in-store discount activities to renew some fees in advance, but it closed down after only one month, and she felt completely "tricked" by the other party.

The reporter learned that the store had been using the WeChat group to communicate with parents, and there were more than 100 children who signed up for classes here, and the group has been disbanded. Some parents who are reluctant to transfer classes have set up a rights protection group, Ms. Duan said, because the previous group was suddenly disbanded, and now there are only nearly 30 parents contacted, and she still has more than 5,000 yuan of courses here, and many parents in the group are similar to the rest of her courses.

On February 23, the reporter came to Xi'an Furong Xintiandi and saw that the Lexuan table tennis store here was open for business. According to the staff, Lexuan Table Tennis is the overall poor management of the closure, not a store in Xi'an closed, there is currently a new owner to take over some of the stores before Lexuan Table Tennis, Xi'an Furong Xintiandi store is one of them, and then the store will be replaced with a new signboard. Many of the coaches who used to substitute for Lexuan table tennis have transferred to work here, and in line with the attitude of being responsible for the students, they also brought their children's courses over, in fact, this is no longer the store of Lexuan table tennis.

Subsequently, the reporter contacted the manager of the original Lexuan Table Tennis (OCT store), and the other party said that the children who had signed up in the store before could now come to Xi'an Furong Xintiandi store to take classes. For some parents who are worried about whether the new store will not recognize the remaining courses after changing the brand in a few days, the other party said that a tripartite transfer agreement will be signed in the future to ensure that students can complete the remaining courses. (Reporter Wen Chen).

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