4000 yuan a night! "There is blood in the sheets", the well-known actress Tian Pujun made it public**.Spent 4,000 yuan and booked a well-known five-star hotel.
However, after checking in, it was found that there were blood stains on the bed sheets, the environment was chaotic, and the hygiene situation was quite worrying.
Attempts to provide feedback to the hotel are considered intentional "fraud".
* Tian Pujun was extremely angry about this incident.
However, something even more bizarre happened later.
On January 30, actress Tian Pujun released a **.
The content of the * is really jaw-dropping.
On the same day, Tian Pujun, who was flying to Guangzhou on a business trip, stayed in a very prestigious five-star hotel in the local area.
But just as she stepped into her booked room, ready to relax.
The hygiene of the room almost surprised her.
When the white sheets were lifted, the dazzling blood stains instantly came into view.
This situation was apparently unnoticed by the service staff when they were tidying up the room.
Was it negligence at work, or was it a deliberate attempt to make the customer uncomfortable?
More questions were found next, and the answer to the question was straightforward.
The glasses used for drinking and washing are almost covered in dirt that is visible to the naked eye;
There was even a yellow unknown liquid left on the toilet in the bathroom.
The white toilet paper floats on the surface of the water, which is extremely uncomfortable to look at.
The faucet on the sink was also damaged.
In this room worth 4,000 yuan, the problem is so obvious that it is no longer negligence at work, but a fundamental disrespect to the guests.
After discovering these health problems, Tian Pujun immediately reported the situation to the hotel staff.
However, the attitude of the staff directly caused her trust in the hotel service to completely collapse.
Ah, I see, then give you a chance to have afternoon tea, you can come and taste it at any time. ”
When it comes to this employee's attitude towards dealing with problems, it is really too self-righteous.
Guests who can afford 4,000 yuan a night stay will care about the cost of an afternoon tea?
Moreover, whether it is those luxury rooms that are worth tens of thousands of dollars a night, or standard rooms that are not more than 100 per day.
Providing clean and hygienic rooms is the most basic responsibility of the hotel.
I can't even ensure this, and I actually want to use afternoon tea to perfunctory customers, which is really laughable.
Ironically, the problems with this five-star hotel go far beyond hygiene.
That night, Tian Pujun's friend sent her a package and put it at the front desk of the hotel.
But when she went to pick up the delivery, she found that there was no staff at the front desk.
She thought it was because she checked in too late, and there were not many staff left, because something was going on.
But she waited for more than half an hour, and still didn't see the staff, let alone get her own delivery.
The service was so bad that Tian Pujun, a person who was not short of money, didn't want to force himself, so he chose to check out without hesitation.
However, there was another problem when he checked out, which made Tian Pujun extremely angry.
The hotel staff suspected that the blood stains on the bed sheets were deliberately put on by her in order to stay two more nights in a five-star hotel for free.
It's a big joke!
As a radiant female star in the entertainment industry and the wife of the famous entrepreneur Wang Shi, she is fully capable of directly acquiring this hotel, and she is not short of these thousands of yuan at all.
Because of this attitude of avoiding difficult problems, Tian Pujun chose to ** the matter on the Internet, which caused widespread discussion among netizens. It was also revealed that this luxury five-star hotel was the splendid hotel in Guangzhou. On the same day, the hotel's staff immediately responded, confirming that it was indeed their hotel, acknowledging that the hotel had these hygiene problems, and saying that they would actively make adjustments and improvements. However, as of Feb. 1, the hotel changed its narrative again, claiming that it was a misunderstanding and that it was still under investigation. At the same time, it is emphasized that the hotel's own hygiene standards are very high, and this problem does not usually occur. However, criticism and complaints about the hotel have been repeated on major online platforms. It seems that the hotel still does not recognize the essence of the problem and only considers how to avoid it.
In fact, Tian Pujun is not the first female star to have a hotel problem. In March last year, actress Lin Linqi, who had participated in film and television works such as "Kung Fu Yoga" and "Special Warfare Glory", reported a five-star hotel with her real name. The situation she experienced in that five-star hotel was even more thrilling than Tian Pujun's. And the hotel's attitude in dealing with the problem is even worse, even worse than that of the splendid hotel. On the day of the incident, Lin Linqi went to this five-star hotel to talk about work. When she left after talking about work, she went to the toilet and closed the toilet door normally. When she finished going to the toilet and was about to leave, she suddenly found that the toilet door could not be opened at all. Since she didn't have her phone with her, she tried to use the wall mount** in the toilet to contact the hotel staff to open the door. As a result, it doesn't work at all.
What's even more terrifying is that there is no real ventilation in the bathroom, and the ventilator on the ceiling is just an ornament. If it weren't for her dismantling the metal pipes of the toilet carton and solving the problem with the bathroom door in three and a half hours. In the case of a long call for help, there is a good chance that she will consume the air in the bathroom and eventually pass out due to suffocation. If no one ever finds out, the consequences will be unimaginable. The hotel only offered to waive the accommodation fee for one night as compensation, and did not send her to the hospital at all. Such an arrogant attitude made her feel very uncomfortable.
It wasn't until more than 2 months later, when she exposed the hotel with her real name on the Internet, that the hotel's response was delayed. But in the statement, the hotel also denied that the restroom doors were a safety hazard. However, many netizens who have stayed at the hotel revealed that this is not the first time that problems have occurred. There have even been incidents of strange men opening the door of the women's guest room. Judging from these two incidents, there is no doubt that these five-star hotels are deceiving customers and have a rigid attitude. When there is a problem, it is never to solve the problem, but to solve the customer! If we continue to do this, the end result may be self-defeating.