When an empty nester who lives alone suddenly has a physical illness and needs first aid, a gas leak at home, and accidentally causes a fire, ......When these happen, how can the elderly send the emergency to the community? How can this be prevented? Let's take a look at how Taurus uses the smart care service system to accurately serve the special care groups in the community.
Tick ......"The alarm sounded on the platform, showing that the smoke alarm in the home of Gao Jian, an empty nester in the community, was abnormal. Zhang Yingzhi, a volunteer of Yuxin Community, hurriedly trotted all the way to knock on Uncle Gao's door and found that it was a false alarm caused by smoking. Seeing that the old man was safe and sound, Zhang Yingzhi's hanging heart was put down.
The above scene is a scene of Yuxin Community, Chadianzi Street, Jinniu District, accurately caring for the empty nesters in the community with the help of the smart care service system.
There are more than 400 empty-nest elderly people in 7 communities in Chadianzi Street, the elderly and their families are relatively insecure, the pressure of community care is huge, and the demand for home-based elderly care services is increasing day by day.
With the support of higher-level departments, in 2021, Yuxin Community of Chadianzi Street took the lead in implementing the "Smart Education and Caring for Tens of Millions of Families" project, and initially built the "Community Smart Care Service System". At present, Chadianzi Street has comprehensively promoted community smart care services in 7 communities in the street, continuously improved the smart care service system, and provided smart services to nearly 400 empty-nest elderly families in the district.
With the help of this system, empty nesters can call the police or ask for help through the platform as soon as possible in special situations such as sudden illness, physical discomfort, and accidentally causing fires. The main objects of the system are the empty nest elderly, the elderly in difficulty, the disabled elderly, the disabled and the mentally disabled, as well as the people in need of love.
Sound and sound. Smart care service mechanism and institutional system.
Community smart care services include online information technology services and offline social work services, volunteer services and community public services. The smart care service project team takes the operation process of smart care service as the main line and establishes a relatively comprehensive service mechanism and institutional system.
Identify the service recipients.
Recruit neighborhood volunteers.
The project team takes the community as the unit to carry out the promotion of smart care services for the backbone of residents and the elderly. Through publicity, nearly 380 eligible priority service recipients were identified, nearly 100 volunteers were recruited, matched with service recipients, and the information was entered into the smart care cloud platform; In the publicity, we understand and grasp the concerns of residents, answer and clarify whether the smart terminals that residents care about take personal privacy, how the alarm occurs, how to cancel them, and other issues, as well as the terminal management and platform operation that the community is concerned about.
Training and education. Enhance the capacity of all parties involved.
In the process of building the community smart care service system, more than 10 hierarchical and targeted training activities have been carried out for relevant community staff, volunteers and other people, and training has been carried out for the two community committees, mainly on the concept of smart care service, how to determine service objects, and how to recruit volunteers. For social workers and volunteers, guidance and training are carried out on a regular basis, mainly in terms of service concepts, service methods, and service skills of smart care services.
Multi-party linkage. Gather forces to establish a mutually beneficial and win-win mechanism.
In the construction of the community smart care service system, the neighborhood community links multiple resources to jointly build a service system. Linked to China Mobile, Telecom and other central enterprises, Sichuan Lansheng Hospital, Chengdu Sunset pension and other more than 20 private enterprises, community enterprises to become the service provider, and leveraged China Fucai**, Chengdu Haoshou Technology Co., Ltd. to invest more than 60 yuan to co-run services, further enrich the supply of services for the project, the formation of "government, society, enterprises, business, residence" linkage of home care service community.
Broaden your services. Provide all-round smart care and elderly care services.
According to the survey and analysis of the demand for home-based elderly care services, on the basis of the original "safety" service, the smart care service platform has added nearly 20 sub-services in three categories: basic living needs, health needs and supportive needs, including housekeeping, distribution, health services, etc. In order to better meet the individual needs of the elderly, the project links more than 20 corresponding service subjects inside and outside the jurisdiction into the smart care platform, and helps the elderly cross the "digital divide" to place orders smoothly through the "small smart screen" manual dialogue order, and obtain door-to-door services without leaving home.
Up to now, the smart care service has generated and dealt with 762 alarms of various types of smoke and abnormal movement, eliminated fire hazards 11 times in a timely manner, and provided 2 door-to-door rescues for 120 times, and carried out personalized services for more than 30 elderly people, effectively ensuring the basic home safety of the elderly. Through the satisfaction evaluation, the satisfaction rate of the elderly is 100%.
The operation of the community smart care service system has created the possibility for the elderly to participate in smart life and enjoy the "digital dividend". In the next step, Jinniu District will continue to encourage and support intelligent exploration and provide more refined services for residents in the district, especially key groups. (Shi Xiu's civil affairs propaganda map).