The customer said, "I'm going to think about it."
Solution: Time is money. Don't miss the opportunity, and never miss it.
1) Inquiry method
Usually in this case, the customer is interested in the product, but may not have figured out your introduction (e.g., a certain detail), or has difficulties (e.g., no money, no decision-making power) and is afraid to make a decision. Therefore, it is necessary to clarify the cause by asking the method, and then prescribe the right medicine to eliminate the disease. For example, I didn't explain what I just did, so you said you should think about it?
2) Hypothetical method
Assuming that the transaction is made immediately, the customer can get any benefits (or happiness), if the transaction is not made immediately, there is a possibility of losing some benefits (will be painful), and the hypocrisy of the profit quickly leads to the transaction. For example, if you settle down now, your family will be able to enjoy meticulous care as soon as possible, and you will be able to do less; And now there are not many rooms facing better, and there are many consultations, if you book late, there may be a good apartment type and room.
3) Direct method
By judging the customer's situation, the customer can be asked questions directly, especially if there is a money problem with the male buyer, and the direct method can provoke him and force him to pay. For example: First, seriously, could it be a matter of money? Or maybe you're trying to get away from me. The customer said: It's too expensive. The customer said: It's too expensive. Countermeasures: Divide the money and divide the goods, in fact, it is not expensive.
4) Comparison of laws
Compared with similar products. For example, in the nursing home on the market, their home is cheaper, but you can also see the refinement of our living environment and care (take our environment, service, location and other advantages to compare). Compare with other nursing homes of the same value. For example, now you can enjoy A, B, C, D and other services with us, which are the most needed in front of your family, and now they are not expensive.
5) Dismantling method
Break down the service components at this price point, and explain them partically, each part is not expensive, and it is even cheaper together.
6) Averaging method
Distribute the product** to every week, weekly, and daily, especially for those end-maintenance real estate sales. For example, how many years can you use this product? Calculated by year, week, how much is the actual daily investment, for every money you spend, you can get this product, value!
7) Praise the Dharma
Make customers have to pay for it through compliments. For example, if you look at you first, you will know that you are very filial and will not be reluctant to buy this product or service. The customer said: Can it be cheaper? The customer said: Can it be cheaper? Countermeasures: ** is the embodiment of value, cheap and good
8) Gain and loss law
Trading is an investment, and there are gains and losses. Simply to the first to buy the decision is incomplete, just look at the first, will ignore the quality, service, product added value, etc., which is a pity for the buyer. For example, do you think the investment in buying this house (maintenance bed) is too much? We also have the lowest unit type, but the low price type method has reached the end of the issuance period (and can enjoy some additional features of the product).
9) Hole cards
This price is the lowest price in the city before the product, and it has reached the bottom, if you want to go lower, we really can't do it. By showing the hole cards (in fact, they are not hole cards, there are thousands of hole cards), so that customers feel that this kind of ** is reasonable, and they do not lose money.
10) Honesty Law
In this world, there are very few opportunities to buy the best quality products for very little money, and this is a truth that tells customers not to leave this kind of thing to chance. For example, if you really need a low **, we don't have it, and we understand that there are no other places, but there are slightly more expensive services, you can take a look. Customers say, "It's cheaper somewhere else." Customers say, "It's cheaper somewhere else." Solution: The service is valuable. There are now many services in the market that do not live up to their name.
11) Analytical method
When making a purchase decision, some people usually understand three things: the first is the quality of the service product, the first is the first is the first service, and the third is the after-sales service of the product. In these three rotations, he analyzes to dispel the concerns and doubts of customers, so that he can "love unrequited flowers". For example, it may be true, after all, everyone wants to buy the best quality service for the least amount of money. But our service is good, we can help in, we can provide, you buy in other places, there are not so many services, you have to spend money to do it, so it delays your time, does not save money, or we are more appropriate.
12) Steering method
Ignoring the strengths, turn to objectively and impartially talk about the weaknesses of other places, and repeatedly and incessantly destroy the customer's defense line. For example, I have never found any agency (elsewhere) that can provide the best quality of service at the lowest rate. I (a relative or friend) bought it from them last week, stayed in one and then quit because of ......
13) Reminder Law
Remind customers that there is a lot of unworthy publicity now, don't be greedy for cheap, the gains outweigh the losses. For example, for the happiness of your family, which one will you choose for high-quality service and first-class service? Are you willing to sacrifice service quality for cheaper? What should I do if I pursue low **, but the service quality is guaranteed, or the service is quasi-unstable, and the home is uncomfortable, and I don't let it go? Customers say: no budget (no money). Customers say: no budget (no money). Countermeasure: The system is dead and alive. There are no conditions to create conditions.
14) Forward-looking approach
Explain the benefits that service products can bring to customers, urge customers to budget, and promote purchases. For example, to analyze the future for customers will be more and more, the original price should be restored at the end of the preferential activity period, early purchase and early enjoyment of services and family members are saved.
15) Attack
Analyze the benefits not only for the purchaser, but also for the surrounding people. If you buy a product, you can get the likes and likes of your family, friends, and family, and if you don't buy it, you will lose the opportunity to perform. Customers ask: Is it really worth that much money? Customers ask: Is it really worth that much money? Countermeasure: Suspicion is a spy, and behind suspicion is affirmation.
16) Investment Law
Making a purchase decision is a kind of investment decision, and it is generally difficult to make a correct assessment of the expected effect of investment, and it is in the process of making or operating gradually experiencing and feeling the benefits brought by the product or service. Since it is an investment, it is necessary to see more about what will happen in the future, and it may only be partially done now, but it is very important for the future, so it is worth it!
17) Rebuttal Law
Profit rebuttal, so that the customer is convinced that the purchase decision is correct. For example, you are a discerning person, do you doubt it now? Your decision was wise, it doesn't matter if you don't trust me, don't you believe it either?
18) Affirmative Law
Value! Then analyze it to the customer to dispel the customer's concerns. It can be analyzed, it can be broken down, and examples can be used to support it. The customer says: No, I don't want the customer to say: No, I don't want to ......Solution: My dictionary doesn't have the word "no".
19) Blowing
Blowing is talking, and blowing in the sales process is not to let the salesman say things that have no factual basis, bargaining. It is to show the salesman's decision to sell, and at the same time let the customer know more about it, so that the customer thinks that you have an advantage and are an expert. Trust to close the deal.
20) Law
In fact, when a salesperson sells a service product to a customer and is rejected, he can tell his true situation and feelings and share them with the customer, so as to win the customer's sympathy, produce pity, and promote the purchase. For example, if there is a product that your customers like and want to own, will you make them say no to you because of some problems? So first I won't let you say no to me today either.
21) Dead grinding method
We say that persistence is victory, in the process of sales, without you asking the customer, the customer will say what product they want. Customers are always subconsciously defensive, so the salesperson must persist and continue to sell to customers. At the same time, if the customer refuses, the salesperson will retreat, and the customer will not leave any impression on the salesperson.
The method of summing up is a skill, and the method is a shortcut, but the method must be practiced and skillful. This requires salespeople to consciously use these methods in the process of regular sales, and practice on the spot to achieve the effect of "conditioned reflex." When a customer doubts what the situation is, the brain doesn't need to think about it, and the response is made. At that time, it will be true that among the customers, "don't choose but to close"!