Mr. Li introduced that on May 10, 2023, he planned to apply for a Unicom mobile phone card, and chose his favorite mobile phone number through the Unicom app. "Generally speaking, there will be fewer options for choosing a business hall number. You can search for your favorite numbers, which makes you feel more free. ”
However, after selecting the number and making the payment, Mr. Li received a text message saying: "According to the regulatory requirements of the industry department, the products you ordered this time do not meet the delivery requirements. Subsequently, Mr. Li placed orders several times, but received a message that "the delivery requirements are not met". If you receive a "Request to ship" text message, you can only cancel the order, or wait a month for the order to be automatically canceled.
I asked Unicom customer service, and the customer service said that it was because the number I applied for before was used abnormally. Mr. Li said that after being reminded by the customer service, he remembered that he had selected a number and purchased a number on the Unicom app in April 2022. Three days after activating the mobile phone card, he transferred the number to China Mobile because it was not suitable. The customer service said that it may be because the number was transferred out in the month of activation, so it was restricted. But it's also unreasonable. It is the user's freedom to transfer the number to another network, so why is it restricted? "Will there be restrictions on applying for cards in the future? ”
In this regard, Mr. Li consulted Unicom's customer service many times. The pre-sales customer service said that switching within one month after entering the network will not cause abnormal use and will not affect subsequent card application. However, the complaint department also told me that under normal circumstances, it is impossible to handle number porting within a month after three months of being connected to the network. Mr. Li said that many departments of Unicom have different opinions, and there is no period from May 2023 to January 2024, when he repeatedly selected numbers and placed orders on the Unicom app, but was rejected for delivery.
As Mr. Li was unable to purchase a card online, the customer service staff suggested that he apply for a card number at an offline business hall, but Mr. Li refused. "Offline number selection is very limited, and I suspect that this is an attempt by Unicom to prevent online card selection. "After selecting an account, it is very unreasonable to restrict user number portability to the network, resulting in the loss of good accounts. Mr. Li asked Unicom to explain that he could not send the card, and he bought it online, and explained his criteria for judging that "the number used abnormally in the early stage".
Corporate Response:
In response to the above situation, the surging news reporter called China Unicom on January 16, and after inquiry, the customer service staff said that Mr. Li's abnormal online order had nothing to do with number portability, and the specific reason was further investigation.
On the same day, the relevant person in charge of China Unicom replied to The Paper that according to the management requirements of relevant regulatory departments such as the Cybersecurity Law of the People's Republic of China and the Anti-Telecom Network Fraud Law, in the People's Republic of China, ** card purchases will be processed before the number is delivered. Systematic review. "Mr. Li's online order is abnormal, which may be caused by the misjudgment of the system's data filtering and model settings. ”
The person in charge said that when dealing with Mr. Li's problem, there was indeed a flaw in the communication between the customer service staff and the customer. He has now apologized to Mr. Li and will re-deliver the number he previously selected.
On February 6, Mr. Li told reporters that the problem had been resolved. He said that in the future, he will continue to urge China Unicom to devote itself to improving service quality.
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Number porting