Recently, a logistics blogger in Chengdu posted a paragraph on the Douyin platform, saying that he encountered a fault on the eastern section of the second ring highway in Chengdu, asked for highway rescue, and spent 4,500 yuan to replace two tires. The blogger questioned the fee: "This fee is too high, and it is clear that only one of their tires will be replaced!" But it turned out to be two of them! This incident immediately sparked heated discussions among netizens, and some people were shocked: "Directly tow the car off the highway, and then find a tire store to change it yourself, it's much cheaper." Some people also analyzed: "If you personally sign and agree, then there is no way." Someone else suggested: "In case of road breakdown, you can tow the nearest exit and then call the insurance company** to get help for free, this is the right way, after all, you are using their tires." ”
A post discussing the cost of 4,500 yuan for replacing tires has attracted great attention.
The reporter observed from ** and ** that the upstream news (report mailbox: baoliaosy@163com) obtained the "Second Bypass East Section Rescue Service Agreement" (No.: 0000463), which stated that "after consultation between Party A and Party B, it was agreed to provide rescue services to the faulty (accidental) vehicle located in the direction of the East Section of the Second Bypass Expressway (K Wai KM+73M) with a license plate number of Sichuan GE**06 and agreed on a total rescue service fee of 4,500 yuan." The rescue service items include "1850 2 new tires" and "rescue fees and labor hours", totaling "4500 yuan". The customer has expressed "consent" to the rescue. The screenshot of the mobile phone navigation shows that the accident car was stationary for nearly 2 hours and 59 minutes at 1:16 on the mobile phone.
Image provided by the interviewee showing the fee receipt.
Mr. Liu, the relevant person in charge of Sichuan Elite Gathering ** Chain Management Company, responded to reporters on February 9 that the puncture accident car was a 4-meter-2 high-hurdle truck equipped with 16-inch tires. He noted that punctures were rare on the highway, with only one tire going flat. We informed the rescue company that the tires they provided had been replaced and that they had used the car's own spare tire, but it didn't work well. The rescue company asked for the replacement of two 750 forward tires, each of which was 1,850 yuan, a total of 3,700 yuan, plus the cost of man-hours and rescue, a total of 4,500 yuan. Since the delivery of the truck was already late, the driver could not delay any longer, so he had to report to the company, and then the company leaders made the decision to replace the tires.
Mr. Liu explained why netizens did not call insurance companies to tow the trucks: "Our company is a transportation company engaged in the wholesale distribution of hot and fresh white pork farmers' markets and supermarkets. At that time, we were transporting truckloads of freshly slaughtered pork from a slaughterhouse, which had to be delivered to the destination market in time to meet customer demand. Usually, we arrive at our destination before 11 pm to 12 pm. However, it was already past 1 a.m. when the accident happened, we were already late, and the situation was very urgent! A little more delay can lead to even greater losses. ”
Mr. Liu concludes by emphasising: "If the car is empty and has a flat tire, we will definitely call a tow truck to tow it from the highway to the garage to change the tire. Because on the highway, the only reliable service is high-speed rescue, so the ** is so high. The staff of an auto repair factory in Chengdu told reporters: "The first step of the forward tire is roughly between more than 300 yuan and more than 1,000 yuan, and the market price of light passenger truck tires will not exceed 900 yuan." ”
Mr. Ma, the relevant person in charge of the rescue unit involved in the rescue unit Chuanhe Road Rescue, told reporters that in response to Mr. Liu's statement: "Our company won the bid for the first supplier of highway vehicle rescue services through a public bidding process. After checking with the employee concerned, the employee clarified the cost to the truck driver at the time of the incident and obtained the consent of the other party. We have documents and images** as evidence, and the fee is also charged according to the standard. ”