After buying an insurance product, many consumers may have a need to surrender the insurance due to changes in protection needs, economic conditions, etc. However, as long as the policy needs to be surrendered for any reason, there will be a certain amount of loss for the policyholder, so it is said that "safe surrender must be cautious".
Of course, whether to return the "goods" is our own decision, the insurance product is not suitable, to surrender the friend, these points need to be carefully considered: On the one hand, when you are young, buy critical illness insurance and other types of insurance, the physical examination requirements are relatively relaxed, and the insurance is relatively simple, but after a few years of surrender, the insurance company will comprehensively consider the risk due to age, and there is the possibility of submitting health information or physical examination, and it is not excluded that there will be additional conditions; On the other hand, if you re-apply for insurance after surrendering the policy, the waiting period for insurance liability for death from illness, disability due to illness or suicide agreed in the insurance policy will be recalculated, and if there is a change in physical condition during this period, certain benefits will be excluded and cannot be systematically covered. If you surrender the policy and then apply for the policy, you may be denied coverage by the insurance company due to a change in your physical condition or exceeding the required age, and you may lose your right to insurance coverage. In general, the older you are, the more likely you are to be denied coverage based on your physical health.
As a result, many criminals have seized the psychology of consumers who are eager to surrender the insurance in full and safely, soliciting business in the name of "** surrender" and "* rights protection", disrupting the normal business order of the insurance market and causing serious damage to consumers under the banner of "protecting their rights" for consumers.
Mr. Yao, a customer of Ping An, has always been more receptive to insurance, and through the patient explanation of his professional account manager, he took out critical illness insurance for his daughter in August 2020, and purchased critical illness insurance for himself in early 2021 to share the family's financial expenses. Two years later, Mr. Yao was hospitalized due to his mother's critical illness and was in urgent need of capital turnover, and inadvertently swiped relevant information such as "** surrender" and full surrender in the WeChat circle of friends with *** Mr. Yao, who saw this information, was moved, picked up his mobile phone and dialed **, and claimed to be Ms. Zhao. He said that if Mr. Yao authorized him to file a complaint on his behalf, he could surrender all the critical illness insurance purchased under Mr. Yao's name in full and charge an intermediary fee of 25% of the total refund amount.
Mr. Yao felt that he and his daughter's age could not use the critical illness protection, so he changed the *** of his policy to Ms. Zhao according to Ms. Zhao's request. After that, Ms. Zhao began to maliciously pestered the insurance company through illegal means, such as false evidence, and repeatedly called the regulator**. In order to protect the legitimate rights and interests of consumers, the complainant and the account manager of Ping An Insurance Company contacted Mr. Yao himself to make an appointment with the company through patient communication, and Mr. Yao was unable to renew the later premium due to family difficulties and agreed to surrender the policy normally. Not long after the surrender of the policy, Mr. Yao found out that he was suffering from a malignant tumor, but at this time, he could no longer enjoy the insurance protection, and Mr. Yao regretted it.
In August 2022, the China Banking and Insurance Regulatory Commission, the Ministry of Public Security, and the State Administration for Market Regulation decided to jointly carry out a special action to rectify the chaos of "** surrender", strictly strengthen industry supervision, severely crack down on illegal crimes, purify market order, stabilize social expectations, and effectively protect the legitimate rights and interests of parties involved in insurance activities.
Buying insurance is a very personal thing, and there are many things to consider, and it is not as simple as how much budget you have and how much insurance you have. Different living habits and family circumstances will affect the focus of protection. If you need to protect your rights, consumers must go through the formal channels of Ping An Insurance, which can help consumers protect their rights and solve problems and surrender their insurance safely.