The Jetta SUV, which has only been driven for more than two years, has an oil leak under the engine. And this leak was repaired for more than half a year, which made the owner Mr. Sun very annoyed. This Jetta SUV was purchased by Mr. Sun in October 2020 and cost about 120,000 yuan. Mr. Sun said that the car did not drive much before, but it began to be used frequently last year, and by May, he found that oil was dripping from under the engine. Mr. Sun hurriedly drove the car to the Dezhou Xiajin Jinche Huijin Jetta Experience Store for inspection and maintenance. What Mr. Sun did not expect was that from May last year to January this year, although he had replaced the parts five times when he went to the experience store, it was still worrying whether the oil leakage problem could be solved. 
Owner: Mr. Sun. **Screenshot of Shandong TV program**.
Mr. Sun's Jetta SUV that has repeatedly leaked oil. **Screenshot of Shandong TV program**.
The first 3 times I changed the oil seal here, after the oil seal was replaced, the fourth time I changed this cylinder head, after the cylinder head was replaced, there was still oil leakage" Mr. Sun said, "I just changed the shell of the oil pump below two days ago." In particular, during the fourth repair, Mr. Sun once asked the staff that if there was another oil leak after this repair, the engine must be replaced for him. The other party also agreed at the time, but when the fifth oil leak occurred, it did not materialize: "He did not admit it again. He said that this engine does not have an overall engine for you to replace, and if you suspect that any piece is leaking, it will be replaced. The manufacturer said that if you want to change the engine, you can find the oil leak point. I opened it again, but I didn't find it. Suspect two places, the oil pump casing here, he said there are traces. There is also a mark in the middle of the cylinder, and I changed the oil shell first. I'm not sure, because he hasn't found it, and his engine is still filled with phosphor, so it's easy to find it for the next oil leak." The angry Mr. Sun had no choice but to complain and ask for help. Mr. Sun said: "I found that the problem was not solved during the warranty period, and the same problem was repaired to me 5 times. I can't guarantee my safety, so I ask either you to return the car for me, or you to change the whole car for me. Because I didn't dare to drive this car, after they repaired it, I didn't feel as good as before. All I want is to try to deal with it as quickly as possible so that I can have a good year." Accompanied by **, Mr. Sun came to Dezhou Xiajin Jinche Huijin Jetta Experience Store again. An after-sales person in charge of the store said: "This record is not too detailed, and it may be that the test has reached 5 times." As for the repair, it is now the third time. The replaced system is documented as the crankshaft position front oil seal, valve chamber cover and flange seal, which has now been repaired for the third time. As for the car now, it should be that there is no oil leakage. The oil leakage point should be the seal leaking oil, not so much oil leakage, but oil leakage. Because this engine is composed of many seals, it can only be said that we use this method of elimination to find this oil leak point." As for the problem of adding fluorescent agent, the explanation of the person in charge of after-sales service is: in order to prevent oil seepage points in the future, the fluorescent position of this fluorescent agent can be found. Now it's basically certain that there will be no more oil leaks. But Mr. Sun did not agree with this explanation, he was still very worried, and wanted to return the car or replace the engine. The person in charge of after-sales believes that the current return and replacement standards are not met, if it is an engine problem, you can apply to the manufacturer, but the seal on the outside of the engine is not directly related to the engine, and the replacement of the engine can not be effective. Since Mr. Sun's problem is within the warranty period, the store will also take responsibility for this problem to the end. At the same time, it can also be considered to give Mr. Sun some compensation, but it needs to be reported to the leader, and Mr. Sun agreed. Before the Jetta became a brand in its own right, it was loved by consumers for its durability, and it was also very popular at that time, and the annual sales of one car at its peak were even more than the three models of the Jetta brand combined. After Jetta became independent as a brand, this SUV model only drove for more than two years before it leaked, and it was repeatedly repaired and leaked, and it was difficult and laborious to even find the oil leak point. It is hoped that the Jetta brand can further improve the quality of products and services, and only good quality and service can win more consumers.