A cup of coffee, a book, a number, a window ......changed from the past, clerk Xiao Zhang walked into "No. 600 Xiuwen Road", with less anxious and nervous look on his face, and more calm and complacent. "There is a café and an art museum, the working environment is very comfortable, and the efficiency of the window service has also been improved. What Xiao Zhang is full of praise is a series of changes to the Minhang District Administrative Service Center, and these changes are due to the "comprehensive window reform" implemented by the center since 2023.
Government service window.
Changing to "new" warms the "heart".
The first time I walked into the district administrative service center, most people have had the experience of "no direction for a while", so many businesses in a huge place, which window to go to? The clerk Xiao Zhang was confused for a while, turned around, found the team to take the number, took the number, waited for the number, called the number, sat down, Xiao Zhang's nervous mood was slightly relieved, "Now I am more calm." Xiao Zhang said that the guidance here is clearer, the queue is clear, the speed of work is also faster, and he still has time to buy a cup of coffee from the café here.
In the north hall of the district administrative service center, there are many waiting services for the registration center, the real estate transaction center, the tax and other windows, and it is one of the areas where citizens come to do business. The phenomenon of long waiting time and difficulty in handling affairs has made it difficult for some Minhang citizens to clear the river, and some first-time visitors have "turned directionless".
Improving the service experience and allowing the people to truly perceive the changes in the reform is an important aspect of the "comprehensive window reform" of the district administrative service center.
The relevant person in charge of the district administrative service center told reporters that in the past, to the hall to do real estate business, the appointment and non-appointment team was divided into two teams, sometimes, one side of the queue is long, the other side of the waste of resources, this is just the service number link, "now, not divided into two teams, the center in the north hall on the first floor of the addition of the real estate business guide area, real estate business number are here." At the same time, the calling system has been adjusted to shorten the waiting time and improve the efficiency of handling documents. ”
In order to solve the problem of "long waiting" for transaction processing, the central center has sorted out a list of real estate transaction processes with the District Title Confirmation Registration Center, the District Real Estate Trading Center, and the Taxation Office, and opened a total of 172 items involving 139 items of right confirmation, 19 items of housing management, and 14 items of taxation layer by layer to optimize the receipt process. In accordance with the work requirements of "comprehensive receipt, classified approval, and one-window issuance", the business process should be clarified, the work interface should be divided, and a clear, scientific and rigorous and interlocking mechanism for the separation of acceptance and review should be established.
As a result, the three forms of registration, transaction, and taxation, which were previously filled out repeatedly at the counter, will be replaced by a single form. At the same time, the high-frequency, immediate and consultation and other window acceptance matters will be accepted and disposed of at different levels, and the window scheduling will be strengthened, so as to realize the "assembly line" operation, shorten the waiting time, and optimize the experience of the masses.
Launch of new locations.
High quality, high efficiency and temperature.
Since the Minhang District Administrative Service Center officially moved to the new site at No. 600 Xiuwen Road, it is not only the address, area and environment that has changed, but also the greater change is that the level of government services has been further improved, the window layout has been optimized, and the government services of Minhang have been "upgraded".
In order to accelerate the "comprehensive window reform" of Minhang's government services, create high-quality, efficient and warm government services, optimize Minhang's business environment, and strengthen the rational allocation and economical and intensive use of housing resources, Minhang will also launch a new office - Pujiang Branch of the District Government Affairs Service Center.
This point is mainly to solve the problem of 'difficulty in crossing the river' in Pujiang affairs. According to the relevant person in charge of the District Administrative Service Center, the District Planning and Resources Bureau guides the District Title Confirmation and Registration Center, actively cooperates with the District Administrative Service Center, carries out the relocation of the Pujiang real estate transaction acceptance point, and supports the Pujiang Branch of the District Administrative Service Center and the Pujiang Real Estate Transaction Acceptance Point to co-operate.
At present, the Pujiang Branch of the District Administrative Service Center (No. 1528 Lianhang Road) and the Pujiang Acceptance Point of the District Real Estate Transaction (No. 166 Puxiao South Road) are planned to be merged and integrated into the Pujiang Branch of the District Government Affairs Service Center, and at the same time move to No. 559 Zhuyuan Road.
The new site is strategically located, 300 meters away from Lianhang Road Station of Line 8, with convenient transportation, sufficient parking spaces and complete supporting facilities, which is convenient for the park, enterprises and the masses.
Bow your head, bend down, and crouch down.
Internally, it is stricter than self-discipline.
Introduce more and better high-quality services to bring you a more convenient and comfortable service experience; Internally, it is stricter than self-discipline. The reporter learned that the "comprehensive window reform" also focused on strengthening the leadership of party building, improving the management system, and paying close attention to the work of righteousness and discipline.
Since last year, the branch secretary of the administrative service center has realized the cross-appointment of the party committee of the central organ, and regularly held the "hall meeting" to form a joint force for party building. At present, the 5 branches of the center + the 5 branches of the management unit have all realized the bright cards of party members, the bright stars of the branches, and the bright evaluation of services, and jointly established a "golden key" party member volunteer team to carry out services at the grassroots level and enhance the awareness of government service community.
In addition, the evaluation of the "Red Flag of Internal Affairs Mobility" has also made it a common practice to create the front and back windows of the government service hall. Through the commendation of "Double Moon Star" and the "Four Good Party Members" on the screen, we will create a strong atmosphere of pioneering and striving for excellence.
At the beginning of this year, the Discipline Inspection Commission of the District Administrative Service Center launched the "Qingfeng Window" action plan, and selected and hired the District People's Congress deputies and members of the District Political Consultative Conference as the "Qingfeng Window" social supervisors.
The district administrative service center also starts from the details of "a cup of milk tea, a light meal, and a red envelope", strictly guards against black intermediaries, puts an end to micro-corruption, pays close attention to attitude, style and discipline, clarifies the "four red lines" for violating discipline, deploys the "code supervision" system, sets up a "style observation post" in the hall, implements the "red and yellow card" punishment system, and strengthens the supervision of window personnel in an all-round way.
We want to create a better life for Minhang! The relevant person in charge of the district administrative service center said that it is necessary to carry out a complete change in thinking, position itself as a "waiter" for the masses, respect every clerk, bow his head, bend down, and squat down, so that every enterprise and every person can do things and do good things.