Visitors participate in the event performances.
Photo by reporter Wang Di.
At 5 p.m., the sun was slowly setting, the sky was gradually turning a deep blue, and the alternation of day and night seemed quiet and harmonious at this moment. The K7039 from Harbin to Mohe stopped steadily on the platform of Harbin Railway Station, and passengers hurriedly boarded the train with large bags and small bags. "Please pay attention to your foot safety and please line up to get on the bus. A loud reminder cut through the brief silence, and then the tone softened. "Little friend, follow Mom, look at that big hole, it's very dangerous. After that, Xu Jingdong took the child's hand and sent her to the carriage.
Xu Jingdong has worked on the train between Harbin and Mohe for more than ten years, as the conductor of the 2nd group of the Mohe team of the Harbin passenger section of the Harbin Railway Bureau Group, he led a team of more than 20 people and served nearly 1,000 passengers.
At 17:18, the train whistled and started, and after a while, the No. 8 carriage began to sing and dance, and jumped with joy.
Conductor, take a picture with your phone. The tourist with a southern accent handed Xu Jingdong his mobile phone, and then wrapped the Northeast Flower Triangular Scarf around his head, and then danced the Northeast Yangge in the carriage.
The Northeast Folk Style Train is one of the theme tourist trains created by China Railway Harbin Bureau Group Company, which moves the "Northeast Big Flower", "Traditional New Year Painting" and "Northeast Kangtou" into the train carriage.
Characteristic customized Northeast large flower bed sheets, the carriage is decorated with festive window flowers and red lanterns, and authentic Northeast food such as frozen pears and frozen persimmons are prepared for tourists, as well as a variety of folk performances such as twisting Yangge, so that passengers from all over the world can feel the charm of this exclusive Northeast.
This winter, the bus from Harbin to Mohe is hard to find every trip, and the seats are full. Among them, 80% of the passengers come from the south, and they take the Snow Country train to Mohe to "find the north".
Mohe travel routes, precautions, tourist food, must-go check-in points ......The dense text is accompanied by **, and 8 pages are printed. Xu Jingdong checked these on the Internet by himself, and after all of them were completed, he asked the local tourism team to check them. When he met young people, Xu Jingdong shared it directly on his mobile phone, and if he was older, he would give them the paper version for easy access by passengers.
Don't look at Xu Jingdong's introduction of scenic spots, but in fact, he and many of the conductors on the train have never been to these scenic spots. Xu Jingdong said that what they want to do is to ensure that passengers travel smoothly, and it would be better if they could make passengers happy and satisfied.
Hop aboard the Snowpiercer and head north, the train whizzes along the long railroad tracks, the outside temperature drops, and the car junctions and doors are gradually covered with snow and frost.
Before winter, the train staff pasted cold-proof film and laid cold-proof mats in the gaps of the windows, but when the outside temperature was below minus 30 degrees Celsius, no matter how to protect against the cold, the effect was minimal. I saw Xu Jingdong pick up the ice shovel, carefully shovel off the ice and snow at the door little by little, and then put it away with a broom. "In order to ensure the safety of passengers, the conductor on the night shift has to clean up fifteen or six times a night. Xu Jingdong said.
The aroma of instant noodles wafted from the carriage, and the passengers who received water in front of the hot water tank one after another, and the tap water in the washing room turned on and off ......For the cold pole train, every drop of water is hard-won, and the temperature in the cold region is low, and the various pipelines of water in the train are often frozen. When he was on duty, Xu Jingdong would arrive at the Suihua Passenger Car Maintenance Station two hours in advance and use the "thawing artifact" to thaw the water tank filling port of the train.
The so-called "artifact" was made by the conductors. "The high-pressure water gun we bought online uses a section of steel pipe to connect the hose of the water gun, aligns it with the water tank inlet, and rinses it with hot water for more than ten minutes to melt the ice inside. Now it can be regarded as an equipment upgrade, in the past years, we used plastic buckets to make ourselves, that is laborious, these years have been a lot of recruitment. Xu Jingdong said.
At 2 a.m., the train arrived at Jiagedaqi Station, where it stopped for 23 minutes and the outside temperature had reached minus 32 degrees Celsius. In less than 5 minutes, the conductor standing guard at the door of the train will be frozen, and his neck will be covered with condensed frost. However, the temperature in the carriage reached minus 20 degrees Celsius, and sleeping passengers were snoring from time to time. The conductor travels back and forth between the distribution room and the carriage again and again, adjusting the temperature of the air conditioner at any time to keep the compartment warm and suitable.
It is a good thing that there are more passengers, and in terms of service, we must do better. Xu Jingdong often told the conductor that everyone tried their best to solve the passengers' problems, but he couldn't solve them.
So in the mouth of the conductor, it is often said that "there is something to find a big brother".
Conductor, can you help us adjust a lower berth, it is inconvenient for the elderly to live in the upper bunk" "Conductor, my mobile phone just stopped to take pictures and fell, please help me find it" ......A carriage is only 25 meters, but from beginning to end, Xu Jingdong often has to walk for dozens of minutes, and in the face of various needs of passengers, Xu Jingdong will try his best to meet them.
Is Heilongjiang good? "Okay, I'll come next time, and I'll introduce someone else." ”
Are we conductors good? "Good, very welcoming. "This is our service card, if you have any ideas, if you have any requirements, you can give us a **." While talking with the passengers, Xu Jingdong handed over the service supervision card marked with his **. In order to better serve the southern tourists, the team led by Xu Jingdong also thoughtfully prepared hot water bottles, hot stickers, power banks and frostbite medicine, equipped with "love service boxes" on the train, and set up "love service stations" to solve problems for passengers.
After a night of operation, at 10:07 the next day, the K7039 train arrived at Mohe Station.
Commander, take a picture with us. Standing side by side with passengers in front of the "Suihua-Mohe" section board, Xu Jingdong gave a thumbs up to the camera.
This is a "Snow Country Train" bound for Mohe, a "Cold Pole Train" bound for minus 40 degrees Celsius. As an ordinary passenger, I boarded the train from Harbin and headed north. Outside minus 30 degrees Celsius, without wearing a mask, I exhaled and felt that the whole chest cavity was cold, but the inside of the carriage was warm and comfortable, I was sweating from the heat wearing warm clothes, and many tourists were wearing short sleeves.
When the train started, I followed the conductor Xu Jingdong, walking one carriage after another, watching him calmly and quickly deal with various problems on the train, watching the conductors perform their duties, and take the initiative and care towards passengers.
As the car drove north, the ice on the windows froze layer after layer, and the comfortable temperature in the compartment was mixed with the accent of Tiannan and Haibei, and I often forgot that it was winter in Heilongjiang. The service and staff on the train are full of "northeast wind", warm, thoughtful, warm, meticulous, and responsive.
A journey of guarding, all the way warm. Xu Jingdong and his team are the epitome of more than 100,000 first-line railway people, but they have the same mission as thousands of railway people. Every train is galloping in the picturesque scenery of the beautiful Longjiang River, and every railway person writes the service answer sheet with warmth, year after year, and guards the safe travel of visitors from all over the world with responsibility.