Reporter Jiang Feng.
"Which one is it?"
In late November 2023, an invitation letter from the ** Party School (National Academy of Administration) was sent to the Guanyinqiao Sub-district Office of Jiangbei District, Chongqing, inviting Ma Shanxiang, who has been retired for many years, to come to the school to make a report to all students and faculty members - rooted in the grassroots for more than 30 years, and has been awarded the honorary titles of "Model of the Times", "National Outstanding Communist Party Member", "Outstanding People's Mediator of Grassroots Social Governance Innovation" and other honorary titles.
Before going, he was also busy preparing for another "sharing":
Guanyinqiao Street opened a public welfare "Chinese New Year's Eve School", and Ma Shanxiang, the "old model" of the street and still sticking to the front line of people's mediation work after retirement, naturally became the first choice of night school lecturers. "The sharing class of 'Lao Ma' will be 'empty in seconds' as soon as registration is opened," said Gao Lu, secretary of the Party Working Committee of Guanyinqiao Street, "Most of the young students who rushed for the class were grassroots community workers, professional social workers, and volunteers. They took over the 'baton' of the old horse and promoted the timely and effective resolution of contradictions and disputes, and were affectionately called 'ponies' by the big guys!”
One is the ** Party School (National School of Administration), the other is the street night school, and Ma Shanxiang, who came prepared, "treats everyone equally", "I am almost 70 years old, and I want to pass on the help to bring more grassroots 'ponies' - thousands of mass work, the first to solve difficulties!" ”
Giving full play to the exemplary and leading role of role models, Jiangbei District of Chongqing Municipality has set up "Lao Ma Studios" in 47 units such as key industry departments and town streets, and has achieved full coverage of "Pony Workstations" in 128 communities, building a "doorstep" dispute resolution team for the people.
Healthy team. As soon as I walked into the "Pony Workstation" of Xingguang Community in Guanyinqiao Street, Chen Lixue, Secretary of the Community Party Committee, Liu Changyong, ...... the People's Police and Geng Wansong, a member of the Comprehensive Management Committee, enthusiastically surrounded Ma Shanxiang
Why can Lao Ma be widely recognized by the masses? We drew a portrait of him as a reference point for the selection of the 'Full-Time Pony'. Zheng Wei, deputy secretary of the Political and Legal Committee of the Jiangbei District Party Committee, introduced, "First, take root at the grassroots level for a long time; second, enthusiastic about doing mass work; Third, it has accumulated rich experience in resolving conflicts and disputes. ”
No, in 47 units such as key industry departments and town streets, Jiangbei District has set up a characteristic mediation position "Lao Ma Studio", each equipped with 2 full-time personnel, highlighting the characteristics of the industry and resolving major contradictions; At the same time, the full coverage of the "pony workstation" has been achieved in 128 communities, and a full-time mediation team has been set up for the community party organization secretary to serve as the station chief, including the community comprehensive management specialist and the community police, so as to give full play to the "outpost" role of conflict and dispute mediation.
At the same time, Jiangbei District also pays attention to opening the door to resolve disputes, extending the team, and actively cultivating "social ponies".
In 17 industry commissions such as medical care, property, transportation, commerce, urban management, land acquisition and demolition, and intellectual property protection, the "Lao Ma Studio" was listed to give full play to the diversified forces of society; In conjunction with the District Women's Federation, the Law Society, the Lawyers Association, etc., five professional mediation expert databases have been established; It has cultivated mediation social organizations such as "Warm Yangyang" and "Caring Social Workers" and a group of professional social workers to provide consultation and mediation services for the resolution of major or professional conflicts as "social ponies".
In addition, the "volunteer pony" is also vigorously developed. "We have set up a 'Lao Ma Propaganda Team' to set off an upsurge of learning from 'Lao Ma' and being a 'pony', mobilizing more than 4,000 'volunteer ponies' such as enthusiastic party members and the masses in the whole region, giving full play to the advantages of 'being familiar with people and things' to resolve conflicts on the spot. Yin Tao, chief of the Public Legal Services Section of the Jiangbei District Justice Bureau, introduced.
Cultivation and application at the same time. The proportion of public income distribution of the community property company is inconsistent with the Chongqing Property Management Regulations, and the legitimate interests of the owners are encroached upon. "At the beginning of 2023, the relevant owners of Yukang Community, Shimahe Street, Jiangbei District, reacted strongly. However, this ratio is a de facto contract agreement reached between the original property committee of the community and the property management company a few years ago.
There have been more than 50 discussions and consultations with all parties! Li Wujing, the people's mediator of Shimahe Street, spent more than a year to finally facilitate the representatives of the residents of the community to re-sign the service contract with the property company, ensuring the legitimate rights and interests of the owners. And Li Wujing is an excellent "pony" brought out by Ma Shanxiang, "If you want to deal with complex contradictions and disputes, you must train 'copper head, iron mouth, belly, rabbit legs' in grassroots work, so that you can become a person the masses cannot do without like an old horse." Li Wujing said.
When the team is built, it is necessary to "educate" and "use" at the same time.
The Jiangbei District Bureau of Justice systematically sorted out the thirteen principles of "reasonableness and law" and the "thirty-six strategies of old horses" extracted by Ma Shanxiang in his own mediation work, and published "Lao Ma Work Law" and "Little Ma Reader" for each "little horse" to learn by themselves. At the same time, it has built a "Lao Ma Training Base", set up a "Lao Ma Work Method" characteristic mediation training class, trained more than 3,000 "Xiao Ma", and also relied on the People's Mediation Lecture Hall of the Ministry of Justice, distance education for Party members and other platforms to complete more than 300 online lectures of "Lao Ma", with an audience of more than 200,000 people.
There are both "words" and "examples". Jiangbei District has established a mechanism of "pony order resolve, old horse support to solve doubts", and selects 2 capable "ponies" to follow the "old horses" for rotation training every week, and through the practical training of "the first half of the pony and the second half of the old horse", a number of outstanding "ponies" such as Li Wujing, "Second Brother Zou" and "Big Sister" stand out.
On-the-spot teaching, not just with methods. Ma Shanxiang believes that what is more important is to "bring emotion" and "spirit", "mass work is a work that moves people, and it requires ideals, beliefs and value pursuits. No matter how much we have the methods and abilities, we will not be able to win without the spiritual ties and flesh-and-blood ties with the masses, and without the indomitable spirit in the face of difficulties! ”
Nowadays, the "Lao Ma Studio" and "Pony Workstation" have comprehensively promoted the "six-step reception method" of "getting up to greet, please sit down and pour water, listening to records, communicating and guiding, solving problems, and going out to send each other", and comprehensively use the mediation methods of "legal people, moving people with emotion, convincing people with reason, derun people, and Elian people", so that the masses can reflect that the door is easy to enter, the face is good-looking, and the problem is solved on the spot.
Functional radiation. Towards the end of the year, Zhang Xuan, a community police officer of the Jiulongyuan Police Station, reported his good news as soon as possible, "**Teacher Ma, I have been commended as one of the top ten 'Chongqing Police Models' in 2023!" ”
A few years ago, Zhang Xuan was selected as a "pony" to follow Ma Shanxiang for a month of rotation training, and later he explored and innovated a set of contradiction resolution "five-heart work method" in his own work. "I now have two police 'apprentices', and I can be regarded as a 'little pony'! ”
Performance, bright demeanor, comparison of good and bad, the local monthly "Lao Ma Studio" and "Pony Workstation" according to the law dispute resolution mediation index and specific indicators to compare and evaluate, explore experience and practices, and optimize the way of work. Every year, according to the number of contradictions and disputes, the degree of difficulty, the evaluation of the masses and other indicators, the "excellent mediation committee" and "gold medal pony" are selected for commendation.
Make good use of the "old horse with pony" work carrier, and its radiation effect continues to spill over.
Jiangbei District gave full play to the grasp of "old horses leading small horses", focused on solving key and difficult problems in grassroots governance, and formed a total of 30 research results. "Speaking of which, the opening of the 'Chinese New Year's Eve School' in Guanyinqiao Street is an innovative measure to focus on problems such as low participation in grassroots civilization practice activities in the new era. Gao Lu introduced. In view of the management problems after the renovation of the old community, a third-party professional organization was introduced; Attract cultural and creative businesses to settle in and develop community economic ......A series of achievements continue to be amplified through the platform of "old horses leading small horses".
With the continuous growth of the dispute resolution team and the increasingly sound grassroots governance system, Jiangbei District is actively integrating resources, and more profound qualitative changes are taking place
In July 2023, the Jiangbei District Conflict and Dispute Mediation Center will start trial operation. There are 8 expedited courts, 8 mediation rooms, 1 psychological counseling room, and 1 command room, realizing the organic connection of mediation, petitioning, arbitration, administrative adjudication, administrative reconsideration, litigation and other work, and creating an integrated mediation platform for conflict and dispute prevention, investigation, resolution, and disposal with high standards of "overall intelligent governance and efficient coordination".
Here, the Political and Legal Committee of the Jiangbei District Party Committee, the District Court, the District Judicial Bureau, the District Letters and Visits Office and other relevant work forces are stationed, the "Lao Ma" and the special investigation committee are stationed in rotation, and the District Public Legal Service Center, the Litigation and Mediation Docking Center, the One-stop Mediation Center for Contradictions and Disputes, and the Safety Construction Command Center are "multi-center integration", which effectively promotes the one-stop acceptance of contradictions and disputes, legal aid, administrative reconsideration, litigation and mediation docking, judicial confirmation and other businesses. Up to now, the center has mediated 9,475 conflicts and disputes, with a success rate of 999%，89.4% of the conflicts and disputes were resolved in a timely and effective manner at the level below the town and street level.
People** 2024-02-01 Edition 19).