Customers will benefit from: six-step shipment booking, order-level transparency, easier document management, higher ecological footprint, and carbon intelligence visibility
The latest features and innovations are unveiled at the Transport & Logistics exhibition
Munich Bonn- At the 3rd Annual MyDHLI Digital Summit, DHL Global Forwarding showcased its upgraded state-of-the-art digital customer portal and how it can help customers improve logistics performance, resilience and sustainability, even in uncertain times. Deutsche Post DHL Group's leading international freight experts presented the new features and updates of the MyDHLI portal to make it more convenient and efficient in a live broadcast at the Munich Transport & Logistics exhibition. Since its launch in 2020, the number of customers using MyDHLI to manage their logistics and transportation needs has grown to more than 16,000.
We live in a time of great uncertainty and our customers face different challenges when it comes to their transportation needs. As a logistics provider, our role is to manage these uncertainties and complexities and help our customers maximize logistics performance, resilience and sustainability. Our mydhli** logistics and digital expertise has helped more than 16,000 customers navigate uncertain times. Tim Scharwath, CEO of DHL Global Freight.
MyDHLI improves performance and productivity
As a result, the development team took user feedback and explored ways to further improve customer performance and productivity. Mydhli is designed as a one-stop solution to meet the transportation and logistics needs of customers on a single digital platform. **Follow + share feature simplifies the coordination process and avoids time-consuming spectator communication processes. As a result, shipping notifications can now be not only configurable, but also received as a daily summary. This feature provides a summary of the individually optional events that are most important to the user - such as shipment or customs status and violations. In addition, the new MyDHLI booking service allows customers with contracts** to submit bookings directly through the MyDHLI portal. No additional email,** or API integrations are required, and bookings can be completed in six easy steps. Booking of freight needs to be done at the same time as the corresponding documents. As a result, the functionality of MyDHLI Documents has been expanded. Files can now be attached not only to bookings, but also at any time via the recently launched upload feature. This ensures that the documents are always attached to the correct shipment and can be found easily and quickly. To further improve performance, the popular mydhli reporting service has also been enhanced. Initially containing only operational data, it was expanded in 2022 to include green data that can be used to review sustainability performance. From now on, invoice-level data complements mydhli reporting, and financial data can be seamlessly combined with operational and sustainability data in fully customizable, plannable, and shareable reports. This opens up a whole new dimension of reporting based on performance metrics at the operational, financial, and sustainability levels.
Mydhli builds resilience.
The prerequisites for resiliency are visibility and transparency. MyDHLI provides visibility and transparency in three dimensions: environmental impact, cost, and lead time. Combined with the smart ETA Mydhli, which was launched last year, it is a great example of shipment visibility. Estimated ocean freight arrival time is 48% faster than the information provided by the carrier. However, it is often not just the visibility of individual shipments that matters, but the visibility of the entire ** chain. As a result, MyDHLI is now introducing a new order visibility option that provides an overview of orders and order lines. Customers will soon gain new transparency from the entire order (PO) to the individual order lines (SKUs) and seamlessly link to the relevant shipments. In the event of an outage, immediate action can be taken, such as changing the mode of transport from sea to air using mydhli's ** booking feature.
MyDHLI improves sustainability
Sustainability has been an integral part of Mydhli since last year's Mydhli Digital Summit. Customers can easily book the GoGreen Plus service through "**Booking" and reduce the carbon footprint of their goods with the help of sustainable fuels. To better compare and analyze sustainability efforts, the MyDHLI report now provides more detailed information. Users can uniquely combine operational data with green data, including carbon footprints, and other pollutants such as nitrogen oxides (NOx) and sulfur oxides (SOx). Combined with the GoGreen dashboard in MyDHLI Analytics, customers have easy access to comprehensive carbon intelligence, enabling them to see their total footprint, efficiency by mode, and even individual transaction channels. This creates effective transparency for carbon efficiency and provides a sensible starting point for further advancing the personal sustainability agenda.