Recently, on a train, several conductors went to the dining car to eat, and some passengers thought they were disturbing themselves, and there was a quarrel. During the argument, the passengers thought that they were service personnel and had no right or right to eat in the dining car, and posted the quarrel** online.
The passenger posted ** to the Internet, which shows that he thinks he is right and hopes to get the support of netizens, but, contrary to his wishes, all his eloquent words are considered ignorant and ugly, which is refuted one-sidedly.
Because, it is basically clear who is right and who is wrong, and almost everyone agrees with this truth: the waiter of the restaurant has the right to eat in the restaurant, the barber of the barber shop has the right to get a haircut in the barbershop, the waiter of the supermarket has the right to shop in the supermarket, and the crew of the train also has the right to eat in the dining car.
The matter should have ended here, everything died down, and the two sides should do what they should do, but the conductor's unit, the Changsha Passenger Depot of the Guangzhou Railway, suddenly appeared, and they apologized to the passenger, and also criticized and educated the conductor concerned and assessed it.
Guangtie's apology seems to be a righteous annihilation, but in fact, it reverses black and white, and suddenly caused an uproar again, so that CCTV couldn't stand it, and commented that it is not who shoots *** who is naturally justified. And clearly pointed out that the seemingly "not protecting the shortcomings" apology of Guangzhou Railway just makes the public worry about whether it will promote the atmosphere of "mobile phone judges", and it is not appropriate to mislead "whoever makes a big deal is advantageous".
Apologizing seems to have become a prescribed action to deal with public opinion. No matter what happens, once public opinion appears, immediately apologize, regardless of whether the apology is sincere or not, whether it should be, anyway, apologize, everything will be fine.
But this time, Guangzhou Railway did not expect that the tried and tested magic weapon of "apology" not only did not calm down the situation this time, but also gave rise to new public opinion for no reason, and even attracted the attention of the central media. It can be said that public opinion is fine, and apologies disturb itself.
Guangzhou Railway's apology this time reminds me of a "holiday turmoil" in a certain place.
During last year's winter vacation, the local education bureau has determined the holiday time according to the curriculum arrangement. However, some parents reported on the Internet, saying that the holiday was too early, and the parents were still at work and could not take their children, so they asked for the holiday to be postponed.
So, the Education Bureau listened to the report and postponed the winter vacation for a week, which suddenly caused more parents to be dissatisfied, because it is now cold and frequent, and the flu is frequent, it is easy to look forward to the child's holiday, and as a result, for a very few strange parents, they actually revised the originally reasonable plan. As a result, more public opinion has been triggered.
In fact, public opinion can be divided into two types: one is individual, and what this kind of public opinion represents is just the pathological psychology of a very few people, or the pursuit of interests with ulterior motives, such as the passengers who quarreled with the conductor this time, and the Xu family's mother and daughter clipping ** touching porcelain "Mercedes-Benz man" during the Spring Festival.
For this kind of public opinion, you can ignore it, because netizens have their own judgment on who is right and who is wrong.
There is also a kind of public opinion, which is public, and this kind of public opinion represents the majority of the public interests and is the mainstream value judgment of today's society.
For this kind of public opinion, it is necessary to attach great importance to it, deeply analyze the problems, and apologize sincerely and sincerely; If it should be rectified, it will be rectified in a real way.
This time the dining car turmoil, undoubtedly belongs to the first type of public opinion, passengers think that the conductors have no right to eat in the dining car, itself is absurd, but the Guangzhou Railway Changsha passenger section is indiscriminate, apologize and compromise, not only to promote social unhealthy trends, but also to chill the hearts of those hard-working conductors.
Therefore, public opinion is not fiercer than a tiger. There is not only one way to deal with public opinion. For unreasonable demands, we should stand firm, have the courage to fight back, and dare to struggle. Only in this way can we safeguard the legitimate rights and interests of individuals, safeguard social fairness and justice, and gain more people's understanding and support.