I don't know if you have noticed that there are many people who choose to travel for the Spring Festival this year, but the performance of cultural tourism in various places is unsatisfactoryThere was a check-out incident on Hainan Ocean Flower Island before, and then there was an incident where a family of five Yunnan tourists were driven off the bus, and Fu Yuanhui Changbai Mountain incident!
Ocean Flower IslandCheck-out event1 day to solve, Fu Yuanhui Changbai Mountain IncidentSolved in less than 2 hours, a family of five was kicked out of the carDidn't solve it in 5 days！From here it is clear that the difference between celebrities and ordinary people!
It's no wonder that netizens complainThe toughest thing in the country's cultural tourism must be Yunnan cultural tourism!
It is reported that the party Ms. Tian cried in an interview:
He has a car,It sold 860,000 in one morning, just because I didn't buy a 50,000 bracelet, I threw us down, and I didn't want anythingI want him to apologize in person! Rebroadcast.
These words were said by Ms. Tian, and when she said this, she said it with a crying voice, which shows how much she was wronged! Let's not talk about Ms. Tian for the time being, let's talk about the tour guide first, what is the concept of selling 860,000 yuan in one morning! Most people may not earn so much in 1 year, if it is said that the jade shop has nothing to do with the tour guide, I believe no one will believe it! So, is this behavior allowed?The answer, of course, is no, since it is not allowed, why can it appear so openly!
The so-called "low-price group" and "shopping group" are all disguises, and the main purpose is consumption! It should be made clear that we absolutely support consumers to consume rationally and should not be disturbed by forced or coercive consumption behavior.
Just because we participate in a tour does not mean that we have to buy any goods or services. Therefore, this incident is really touching and worthy of our reflection and vigilance.
Next, let's talk about the background of this event in detail.
During the Spring Festival holiday, Ms. Tian's family of five chose to go to Kunming, Dali and Lijiang in Yunnan Province. For this reason, I deliberately applied for the group a month in advance, and the reason why it was decided so early was because the other party told her that the price would increase during the Chinese New Year, and it was cost-effective to set it in advance. A total of 17,000 yuan of consumption!
Unfortunately, when they were traveling in Lijiang, they were ruthlessly thrown on the road by the tour guide because they did not buy 50,000 yuan of jade.
You may not imagine that they were forced to get off the bus by their guide and waited for two hours to get back on the bus. During this process, Ms. Tian has been calling the police to seek help, but unfortunately, until now, they have not received any feedback from the relevant units.
Ms. Tian always said that they just need an apology, and they will not pursue other responsibilities and will not ask for any compensation!
The 10,000 compensation rumored before is just a refund for your own unfinished consumption!
This incident instantly sparked a heated discussion among the majority of netizens, and everyone was suspicious:"Is this what a tour is called? "However, with the fermentation of the incident, the ** uploaded by Ms. Tian actually disappeared!
It turned out that ** was taken off the shelves by some people who complained about infringementShe can't send ** on her own account, she can only use her husband's account to post follow-up **!
After waiting for 5 days, the Lijiang Bureau of Culture and Tourism finally announced the results of the investigationHowever, the results were a big surprise!
At first glance, the travel agency, tour guide, and supervisor leaders were all punished, and the tour guide was also suspended for 3 months, which means that she has no job for 3 months! It's not serious!
However, for the public concern"Get out of the car".The bulletin also did not say! It's just that Ms. Tian's family was asked to change the car at that time! And, the bulletin showsNo forced shopping happens!
Seeing this, everyone has a lot of questions, there is no forced shopping, and there is no rush to get off the bus! So, are all Ms. Tian's previous statements false, who is lying!
The husband of the party sent ** said that for this matter, both of them fell ill with anger! I waited for 5 days, but I waited for such a resultNo one can accept it!
Not only did she not wait for the tour guide's apology, but she overturned all her previous statements! However, it is true that the tour guide's illegal operation has caused a bad experience for touristsIn my opinion, it makes sense to apologize!
At the same time, we can compare Fu Yuanhui's Changbai Mountain incident!
Fu Yuanhui and his family were on vacation in Jilin, unfortunately they were maliciously blackmailed, and at 8:59 on February 17, swimmer Fu Yuanhui posted a blog in Changbai Mountain for helpWe chartered a car and now we are being blackmailed, and we are asked to buy tickets halfway; We don't agree, what should I do if he doesn't drive, should I call the police!
This was supposed to be a pleasant journey, but just as they were planning how to indulge in fun on the mysterious Changbai Mountain, the driver actually tried to take advantage of the fire and robbed, trying to force them to pay for the additional fare to buy tickets, and his words were unbearable.
Otherwise, he threatens to abandon them on a deserted highway! Behold what a shameful deed it is! It's simply an intolerable crime!
With the "celebrity effect", many netizens learned the news for the first time and shouted Jilin Cultural Tourism! Enthusiastic people in Jilin have come forward to actively help Fu Yuanhui, expressing their willingness to take the initiative to greet them and introduce them to the city's customs.
Subsequently, Fu Yuanhui sent a number of messages in a row, and in just 1 hour, she sent herself to the hot search in one fell swoop!
At 10:56 on February 17, Fu Yuanhui updated her social account, saying: Thank you for the concern of netizens, the Jilin cultural and tourism department has intervened as soon as possible, and the problem has been solved, thank you.
We can look at the time, at 8:59 a message for help, at 10:56 the Jilin cultural and tourism department solved the problem, less than 2 hours, and promised to punish the driver with the public security department.
"The penalty can reach 30,000 yuan, and the vehicle will definitely be detained for him. ”
This is a world of difference compared with the Yunnan incident, Fu Yuanhui is a celebrity, after she asked for help, more fans spoke for her, the platform will also tilt traffic, and the official will deal with it cautiously and quickly.
After dealing with it, Fu Yuanhui continued to be in a good mood to play in Jilin!
But what if it's an ordinary person? Ms. Tian's family of five ate a "closed door" after the reflection, and waited for 5 days but did not wait to apologize! Not only did I give up halfway through the journey, but I was also angry!
After this incident, I finally understood the difference between celebrities and ordinary people!
Regarding this matter, CCTV also spoke out.
CCTV bluntly said that Fu Yuanhui relied onThe powerful "celebrity effect" quickly resolved the matter, but what if it is not Fu Yuanhui who is blackmailed, but an ordinary tourist?
CCTV asked three questions about this matterEvery question hits the nail on the head! The same applies to Yunnan events!
1. Under the bright future, who gives the driver the courage? (In broad daylight, who gave the guide the guts?) ）
2. Is this an isolated phenomenon? Or is it a common phenomenon? (Is forced shopping an isolated phenomenon?) Or is it a common phenomenon? ）
3. Why do you always deal with it passively and can't take the initiative? (Why don't you take the initiative to clean up and wait for things to get bigger?) ）
To tell the truth, this sharp comment on CCTV has pointed out the problems that exist in cultural tourism across the country!
Netizens have also turned on the spit mode.
There is a high probability that ordinary tourists will be gone! ”
Hello, we have recorded the problems you feedback, we will contact you within 15 working days, please keep **unblocked! ”
He asked too well whether ordinary people would be treated equally.
That's not a problem. If ordinary people were treated equally, it would have been eradicated a long time ago, let alone celebrities.
If it weren't for Fu Yuanhui, I wouldn't be too lazy to pay attention to you! That's the "standard answer."
The best way is for ordinary people to verify it and see how the relevant departments deal with it and whether they can solve the problem within an hour!
The key is the improvement of industry mechanisms and rules, in addition to penalties, are there any other measures to be done in front?
If you are an ordinary person, even if you have the power of the wilderness, it will not help.
Fu Yuanhui's encounter this time, as well as the Hainan check-out incident and the Yunnan non-buying bracelet incident, are like a demon mirror, reflecting some ugly phenomena in the cultural tourism market. Hopefully, these events will serve as an opportunity for the entire industry to undergo deep reflection and reform.
For example, Zibo and Harbin have also had similar things, but they can turn decay into magic, and there is no terrible problem, the key is to treat the problem with an attitude and handle it well, and the crisis may also become an opportunity.
It is hoped that cultural tourism in various places will take advantage of this incident to rectify the chaos and make tourists have fun and comfortable, so as to reverse the reputation.
We should learn lessons from this incident, take all problems in urban management more seriously, strengthen supervision, and ensure that the legitimate rights and interests of every citizen are not violated.
I'm here to talk about homely things
Lijiang reported that tourists were kicked out of the car without buying bracelets