Hello, I'm a coconut, professional hr, side hustle to engage in observation
In the workplace, entertaining customers is unavoidable.
And in this matter, there are many details of the doorway, which is very experienced in a person's ability to deal with human affairs.
Some people say that this is an art of interpersonal relationships, and if practiced well, the future is limitless.
However, not everyone can master this art, and sometimes, if you are not careful, you can go astray.
This is why many people are afraid of this kind of thing, and the more nervous they are, the easier it is to overturn.
A netizen shared such a thing.
His boss was unable to receive an important client in person because of a tight schedule.
He had to explain to his staff: take customers to KTV to play, and gave him a large budget - 10,000 yuan.
The boss also said that if the money was not enough, he would make up for it the next day.
The next day, the employee refunded 9,520 yuan to the boss.
The boss was not happy to receive so many refunds, but was very surprised and hurriedly asked what was going on?
The employee explained that he took the customer to a cost-effective KTV.
As long as 480 yuan, you can sing for 3 hours and get a fruit plate.
He also kindly suggested to the boss that before going next time, you can look for coupons on a certain platform, which is more cost-effective.
When the boss heard it, it was already laughable.
Who knows, the employee also added to the report:
The client didn't seem to like singing very much, so I sang alone. ”
I wonder if this boss is repentant?
Many people expressed concern about the employee's emotional intelligence and practices, believing that such practices may be doing the boss a disservice.
Some people think that the budget given by the boss should be used entirely for the customer, and the employee even refunded most of it.
Honesty is a good thing, but sometimes being too honest is a lack of emotional intelligence.
Moreover, this can have a negative impact on the cooperation with customers.
Others joked that the employee should be transferred to the finance department.
He can save so much that it should help the company better control its spending.
But no matter what netizens say, one thing is clear:
Saving money for the company when it comes to entertaining customers is neither appropriate nor necessarily a good thing.
In fact, at the beginning of this matter, this employee did not think backwards from the point that he did not understand.
For example, he thinks that the consumption level of singing KTV is only a few hundred yuan.
Why does the boss think that singing a KTV, 10,000 yuan is not enough?
Even if he doesn't know the answer, if he can realize the problem and ask the boss more, he won't mess things up.
Later, he himself noticed that the client had little interest in singing.
At least one conclusion can be drawn that 10,000 pieces are certainly not just for singing.
What is the bulk of consumption in KTV?
Drinks and drinks! Although drinking too much alcohol is not good for your health, it is indeed a good way to lighten the atmosphere in a social situation where the atmosphere is awkward.
If you drink alcohol, don't you have to eat something, and don't you spend your money?
Many people think that dealing with people and sophistication is a big deal, and they default to not being able to do it, and want to escape.
There are also many courses and articles that teach people to observe words and emotions and become masters of emotional intelligence.
All of this complicates the handling of interpersonal relationships, as if it were some advanced technology.
On the contrary, people dare not try, and default that they are not this material.
There is an old Taoist elder who said that the road is simple.
In fact, the classics are simple, wordy, and explain profound truths in clear words.
Now, in order to make a fuss, I use cumbersome language to package the simple truth.
In fact, the same is true for dealing with people, you don't need 800 hearts and eyes, and you don't need to put oil in your mouth.
Just grasp the following points:
Good faith.
It is said that sincerity is the greatest nirvana.
Regardless of the specifications of the hospitality, it is most important to show sincerity.
When customers feel your sincerity, cooperation will come naturally.
Know ahead and prepare.
If you know that you are not good at human affairs, then you should work more on preparation.
Like in this incident, the employee can ask a few more words when the boss explains.
Many people feel that if they ask a lot, they will expose their own shortcomings.
This is an illusion, and when the boss explains, he cares about whether the thing can be done well.
You communicate well in advance and fill in the information, which is undesirable for the boss.
And when you're not making a mistake, your boss won't pay attention to your situation at all.
Let customers feel that their needs are being cared for.
Employees like the above-mentioned fail to perceive the unpleasantness of customers, which is a big no-no.
It's okay if you can't be thoughtful beforehand.
Pay attention to the process of observation, ask questions instantly, and make flexible adjustments.
It's not too late to make amends.
In short, although there is some doorway and sophistication in entertaining customers, it is not that complicated.
You don't need to be as good as you can do it well.
Even if you don't do it well once or twice, you don't have to make a qualitative conclusion, you can't do it yourself.
As long as you are prepared, attentive and flexible, you can also form your own style of dealing with people.