Business process services provider Capita PLC (LON:CPI) today provided an update on the cyber incident that occurred in March 2023.
In March 2023, a threat actor gained unauthorized access to some of Capita's systems, which led to an outage in customer service in some parts of Capita's business.
Based on the forensic work performed, Capita confirmed that some data was indeed stolen during the incident. As a result, the company has taken extensive steps to recover and protect the stolen data in the immediate aftermath of the incident. Capita continues to monitor the dark web and confirms that after its resumption of activity, no evidence of any stolen data circulating on the dark web or elsewhere in the ** environment has been found.
As a precautionary measure, Capita offers a 12-month subscription to the Identity Plus monitoring service, which is provided by the UK Credit Advisor***Experian.
The investigation has now been completed and all affected customers, merchants and employees are in the process of being contacted, and Capita continues to support those whose data has been stolen.
As a result of the incident, Capita incurred £25 million in net costs, including expert professional fees, recovery and remediation costs, and investments to strengthen Capita's cybersecurity environment.
Capita commented: "This incident has been a challenging experience for the Group and we have taken steps to transparently share our experiences and lessons learned with our customers, merchants and other companies, and plan to continue this good practice in the future. Since the incident, we have continued to see good contract growth momentum, with a 17% increase in the total contract value (TCV) acquired in 2023. ”
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