According to the statistics of the car quality network, a total of 15,411 valid complaints from car owners will be accepted in February 2024, setting a record for the same period in history, and the previous month is **97%, year-on-year **537%。In February, a total of 753 models were effectively complained, and 184 models had double-digit or higher complaints.
Judging from the "February 2024 Model Complaint TOP30 List", the top three brands on the list are BYD, SAIC-GM-Wuling, and BYD, and the number of complaints is significantly higher than that in January, and the reasons for complaints cover "** changes".
Among them, the number of complaints about the BYD destroyer 05 model, which topped the list, soared from 28 in January to 1,825, and the complaints included "** change; Hybrid mode conversion failure". A 2022 DM-i 55km premium destroyer 05 model said: "BYD destroyer 05 after buying a car after the price reduction engine started the car for no reason, on April 01, 2023, I purchased a destroyer 0555 quality km premium version of the vehicle, the purchase price is 114,300 yuan, in April 2023, the official price adjustment of this version of the model is 11."380,000 yuan, in February 2024, BYD officially announced that the version of the car ** will be adjusted to 9380,000 yuan, a significant reduction of 20,500 yuan in the first few months of car purchase (the price information disclosure platform can be checked), and there is no compensation for the owner of the purchased car, which seriously infringes on the rights and interests of consumers, and now requires reasonable compensation. Adjust to HEV mode, automatically switch to EV mode without the driver's consent when fully charged, and start the engine frequently. ”
In addition to the destroyer 05, Qin plus has also been changed due to "**; Hybrid mode conversion failure" was complained to the fifth place on the list. In addition, Seal and Yuan Plus were changed due to "**; The cruising range is not accurate", "the electric battery is faulty; **Change" was complained about to the second and twenty-third places on the list.
In the list, the second place is Wuling Starlight, a subsidiary of SAIC-GM-Wuling, with 881 complaints, and the complaint problem is "** change; The cruising range is not allowed". The owner of the 2023 150 advanced version of the Wuling Starlight said: "On the morning of January 8, 2024, I bought the Wuling Starlight black car with a high configuration of 150 and a naked car price of 10580,000 yuan, until now it has been a month since the car was purchased, and Wuling officially announced on February 19, 2024 that the Wuling Starlight 150 advanced price adjustment will be 998 substantial price reduction of 6,000 yuan, the manufacturer refused to refund the difference, after-sales consultants kicked the ball, seriously affecting the legitimate rights and interests of car owners. SAIC-GM-Wuling shares are now required to refund the full price difference of 6,000 yuan for their car purchases, and do not accept other compensation methods other than cash. I complained once, I didn't solve the problem at all, and no one verified with me, only the car quality network called me ** and said that I contacted the manufacturer, and the manufacturer would give me **, but no. At the same time, the car also has quality problems: 1Abnormal tire noise when steering. 2.When the oil engine intervenes, the sound is loud and the amplitude is obvious. 3.When the car starts, it is common for all fault icons to light up. ”
Overall, the reason why the top three models were complained about was mainly because the models were cheaper, which caused dissatisfaction among old car owners. In the list, the models that have also been complained about because of ** changes also include Denza N7, Xpeng G6, and Changan Qiyuan A05.
On February 19th, BYD cut the price of the topic on Weibo, the reason is that the BYD Qin plus Glory Edition and Destroyer 05 Glory Edition models were launched, and the official price dropped to 7980,000 yuan, and shouted the slogan of "electricity is lower than oil". Subsequently, Wuling's follow-up BYD ** battle also rushed to the hot search on Weibo. The deputy general manager of the SAIC-GM-Wuling brand division said on Weibo: "One word, with. "Wuling Starlight PHEV 150 Advanced Edition ** adjusted, the new "glory price" is 9980,000 yuan, compared with the previous 10The guide price of 580,000 yuan was lowered by 6,000 yuan. Since then, Changan Qiyuan has also followed up with price reductions, with Qiyuan Q05 and Qiyuan A05 being the lowest 7Starting from 390,000 yuan, and playing "electricity is lower than oil!" Low! Low! slogan.
In fact, "* change" is very common in the automotive industry, since 2023, "* war" has been the main theme of the automotive industry, but "automotive industry concern" believes that ** frequent adjustment does cause confusion to car owners, especially price reduction, if car companies can not appease the old car owners in time, it is easy to make the old car owners unbalanced, for which some car owners will also provide certain rights and interests compensation for the old car owners.
Among the top 10 models on the list, FAW Toyota was the "hardest hit area" in the complaint list in February, including R**4 Rongfang, Corolla, Ruizhi and Crown models. Among them, the first two are due to "rusty bodies; Blistering and cracking of the paint surface", "exhaust failure; Dashboard cracking" was complained, and the latter two are commonplace problems - "dashboard cracking; Aging of components". In addition, the Corolla Sharp Releases were due to "exhaust failures; High fuel consumption" was complained about to 12th place. GAC Toyota, Fenglanda, and Lei Ling also have the same problem; Changan Mazda Ankesela due to "cooling system failure; Cracked parts" was complained; Dongfeng Nissan Teana due to "system upgrade problems; Audio-visual system failure" was complained; Dongfeng Honda CR-V due to "incomplete procedures; Engine failure light on" was complained; Guangqi Honda Fit was caused by "abnormal noise of the engine motor; Gearbox shake" was complained.
In addition to the above-mentioned models, Chery Automobile also has three models that have been complained about, namely Arrizo 8, Tiggo 8 PLUS and Tiggo 8, and the reasons for the complaints are "battery failure; air conditioning problems"; , system upgrade issues; Audio-visual system failure", "audio-visual system failure; Pump failure".
As a bulk consumer product, complaints about automobiles are directly related to the safety and quality of consumers' cars, so they have always attracted the attention of consumers. Judging from the entire complaint list in February, in the "Top 30 Model Complaints List in February 2024", the number of complaints from independent brands exceeded 10,000 for the first time, accounting for more than 60% of the total, reaching a historical peak. On the other hand, the number and proportion of complaints from joint venture brands and imported brands have declined to varying degrees, of which the proportion of complaints from joint venture brands has decreased by 25 compared with January5%。
In terms of the country of automobile brands, the number of complaints from brands in all countries decreased in February, except for domestic and French brands, compared with January. Among them, Japanese brands fell the most, the lowest point in nearly a year, down 483%；The number of complaints from German brands has also dropped significantly, and the proportion of complaints has dropped to single digits.