In 2021, China included the development of virtual digital technology in the 14th Five-Year Plan. In recent years, the State Administration of Radio, Film and Television and the General Administration of Sport of China, together with the Ministry of Industry and Information Technology, the Ministry of Education, and the Ministry of Culture and Tourism, have issued the Action Plan for the Integrated Development of Virtual Reality and Industry Applications (2022-2026). With that, the application of digital humans is also expanding, and it has been applied in many fields, including medical care, education, entertainment, finance and so on.
With the rapid development of science and technology, digital technology has also brought innovation to the civil aviation industry, and the application of digital flight attendants is bringing a new service experience to the aviation industry, bringing more convenience and surprises to passengers, improving service quality for airlines, and becoming a new way to attract young passengers.
The traditional flight attendant model has always had limitations, due to factors such as high work pressure and lack of necessary training for flight attendants, it may affect the service quality of flight attendants and even affect the flight experience of passengers. The advent of digital flight attendants has overcome these problems and given the aviation industry a better level of service.
First of all, digital flight attendants are highly realistic, customizable, interactive, and flexible, and can provide passengers with a new interactive experience. This allows passengers to not only get more in-depth services through interaction with digital flight attendants, but also enjoy a richer and more diverse entertainment experience. For example, the monster digital human has a highly realistic appearance, can be customized according to the needs of the flight, can also speak multiple Chinese, and can serve passengers on routes in different countries.
During the flight, passengers can check flight information, book meals, etc., without going to the service counter in person, which greatly saves the time of queuing and brings more convenient and efficient services to passengers. For example, the monster digital human can be displayed on the large screen, interact with passengers in real time during the flight, understand the needs of passengers in the first time, reduce labor costs and improve service quality. In addition, it can also query information for passengers at the airport through the Monster digital holographic cabin, and do local travel information and airport guide services.
Digital flight attendants will become the new trend in the aviation industry. This will not only bring a better service experience to passengers, but also bring new opportunities and challenges to airlines. The introduction of advanced technologies such as Monster Digital Human also provides strong support for the development of digital flight attendants, which will further promote the digital transformation of the aviation industry and bring a more intelligent and personalized service experience.