For the first time in 2008, and revised on December 17 last year, the "Express Market Management Measures", officially implemented on March 1 this year.
There are two points that deserve the attention of all online shoppers:
Article 28 Without the consent of the user, the enterprise engaged in express delivery business shall not confirm the receipt of the express mail on behalf of the user, and shall not deliver the express mail to the intelligent express box, express service station and other express terminal service facilities without authorization. “
and "54th enterprise operating express delivery business in any of the following circumstances, by the postal administration ordered to correct, to be warned or circulated criticism, may be fined less than 10,000 yuan; where the circumstances are serious, a fine of between 10,000 and 30,000 RMB is to be imposed
1) Confirm receipt of the express mail without the user's consent; (2) Without the user's consent, using smart express boxes, express service stations, or other means to deliver express mail; (3) Throwing or trampling on express mail. “
Therefore, if your courier is not delivered to your door, the company that operates the express delivery business may face a fine of up to 30,000 yuan. This is a huge pressure for enterprises whose single profit is calculated in yuan.
Netizens of a certain age should know that the early express delivery was delivered to the door, after all, online payment was not so convenient at that time, and cash on delivery was the best choice.
Later, along with a lot of goods 99 yuan Jiangsu, Zhejiang and Shanghai free shipping and more types of shopping **, the business volume of the express brother has increased sharply, from the seller to the buyer of the last mile, more often by the middlemen (express station, storage point, locker) and so on.
What is the volume of express business? If we look at online retail sales in 2023, we can get a general impression. In 2023, the total retail sales of consumer goods in the country will be 471495 billion yuan, and the online retail sales will be 154264 billion yuan, of which the online retail sales of physical goods will be 130174 billion yuan, accounting for 27 percent6%。
Such a large consumer market plays a very important role as an express delivery business that carries the online shopping experience.
After more than 10 years of development, under the mutual game of sellers, buyers, express operators and regulators, delivery to the storage point, and then centralized collection by the buyer, has become the best solution.
But not everyone is suitable for this scheme, and home delivery is still required in the following cases:
First, the best way to avoid disputes and losses is to sign for large, high-value goods;
Second, some people who are inconvenient to move and cannot go out;
3. Babies who are over 240 months old but less than 720 months old.
Due to the above three situations, not all goods can be delivered to the door, which is why there are many complaints in this field.
How to solve these problems? Some netizens provided a simple and effective idea:
On the shopping interface, the platform operator adds an option to choose home delivery or storage for the last mile from the seller to the buyer.
If you choose to deposit, the buyer will go to the storage point to pick it up, and the express delivery service will remain unchanged; If you choose home delivery, the buyer will support the relevant costs to the courier operator in advance.
As the restaurant industry often says, thrift comes from people. Here, whether to choose an expensive door-to-door service or a cheap storage service, it is equally frugal.
But the reality is that from the release of the implementation measures to the official implementation, and according to the author's understanding, several major platforms have not added such a low-cost option to their shopping interfaces.
In addition, if we have an understanding of this industry from a macroeconomic perspective, you will find that it is the rise of low-freight online shopping that keeps the added value of transportation, warehousing and postal services in a low range of national economy.
There is nothing wrong with the provisions of the "Measures for the Administration of the Express Market", and the head express delivery companies are also implementing the method of SMS confirmation before delivery. Obviously, however, it is more efficient to have the seller and the buyer negotiate the delivery method directly, rather than through a middleman.
Only, why didn't they add this option that doesn't seem complicated at all?