Author: Su Qingtao.
I found that most of the people who are often scolded by customers or leaders at work have two things in common: poor reading comprehension ability + poor expression ability.
During the preparation of Chapter 9 Observation **, I outsourced the editing work to a third party, but after the first demo was handed in, we found that there were a lot of bugs. After discussing with other colleagues, I sorted out 2,600 words of revisions and sent them to the other party, and as a result, after the second edition was handed in, I found that there were still two changes that had not been changed.
At first, I thought they had a bad attitude and were angry. But after many rounds of communication, I found that there was no problem with their attitude, but that after doing their best, they could only do it like this. Before terminating the contract with them, I suddenly realized that their reading comprehension skills were actually not up to standard, and our 2,000-word revision was beyond the upper limit of their reading comprehension skills.
Later, when dealing with an internal colleague, I found the same problem.
What I said at the beginning of "reading comprehension skills are not good" is aimed at this situation. When someone asks them a request, they don't understand or understand it, so they make mistakes over and over again.
And "poor expression ability" refers to the inability to express one's own thoughts, and others do not understand what he means.
Whether reading comprehension or expression skills are not good, in fact, they are two sides of the same problem, and in the final analysis, it is because the language is not learned well.
We can think about another question: why is overtime so common in the design industry?
The heavy workload is not necessarily the most important reason, I guess there is an important reason: under the domestic education system, a large number of people who study art are not good at "cultural classes"; Even, there are many people who go to art because of "bad cultural classes" to learn art (the so-called "art students"), these people's reading comprehension and expression skills may not be very good, they can not understand the needs of the other party in the process of communicating with Party A, and can not accurately express their own meaning, so they often complicate simple problems, which brings high-frequency overtime.
In fact, when they complained about overtime, the boss and Party A were also tired enough by their "communication costs".