Investigate what the people think and solve the people's worries.
Premier Li Qiang proposed on March 5 to introduce this year's work tasks in the work report to effectively protect and improve people's livelihood and strengthen and innovate social governance. Adhere to the people-centered development philosophy, fulfill the responsibility of ensuring the basic and bottom line, take more measures to benefit the people's livelihood and warm the hearts of the people, solidly promote common prosperity, promote social harmony and stability, and continuously enhance the people's sense of gain, happiness and security.
People's livelihood is inseparable from the "one network" of dense government services, and the satisfaction of the masses is closely related to the best responsibility. The reporter interviewed the Guiyang Municipal Affairs Service Hall, and interviewed Ma Ningyu, deputy secretary of the Guiyang Municipal Party Committee and mayor of the National People's Congress, how to further improve the system and better serve the masses.
【Front-line Fax】Innovate the way of working to make the service close to the masses
Just a few minutes, no trouble, after the staff instructed me how to fill in the form, I filled it out according to the template and went to the comprehensive reception window to handle it, and it was done quickly and ......”
The reporter came to the government affairs hall of the government affairs service center of Yunyan District, Guiyang City, and saw that the scene was orderly, and there were many guidance and consulting personnel who were playing the role of coordination, guidance, and diversion to serve the masses and keep the business window smooth.
Before arranging for the post, we conducted differentiated and advanced job training for the consulting and guiding personnel on matters that can be handled in the palm of your hand, such as medical insurance, human resources and social security, provident fund, and traffic management. Liao Xuemei, the head of the center's consulting and guiding natural person area, said that the center not only wants to improve the business level of the staff, but also updates the hardware facilities as a whole, providing manpower and material support for the reform of the "one-window '2+2' model", so that the enterprise can further speed up and increase efficiency.
At present, there are a total of 165 convenient service stations in villages (communities) in Yunyan District, and 191 comprehensive service windows have been set up.
In the future, when you handle these businesses, you don't need to go to the government affairs hall to make a trip, you only need to search for the Wudang government affairs hall WeChat applet on WeChat, click on the '15-minute government service circle', and you can apply online. On the first floor of the hall of the Wudang District Government Affairs Service Center, the staff is explaining to the citizens how to handle business online, which is one of the important contents of the "three offices" in Wudang District.
"Don't go out of the circle, do it nearby", "zero errands, do it in the palm of your hand", and "face-to-face, help the agency" are the three innovative measures we have carried out in order to deepen the creation of the "15-minute government service circle". Chen Chong, director of the Wudang District Government Affairs Service Center, said that the "Zero Errands Handheld Office" relies on the WeChat applet of the Wudang Government Affairs Hall to develop the "15-minute government service circle" functional module, and publicize the "15-minute government service circle" service site information, "nearby office", "online office", "handheld office", "assistant agency" list of matters, "Gui Shang Yi" platform link and other convenient settings, through online consultation, answers, exchanges, sharing, appeals, bidding and other functions, to achieve the whole process without meeting to do things, do good things.
In the next step, the government affairs center will also focus on the service needs of the enterprise masses, adopt the methods of moving the window forward, entrusting the receipt, and remote approval, sort out more matters to sink into the towns (streets) and villages (communities) to handle, and rely on the Guizhou government service network to continuously extend the tentacles of government services. Establish and improve the service system, strengthen business training and guidance, effectively improve the people's satisfaction, sense of gain, and happiness, and provide a strong government service guarantee for improving the modernization level of the urban community governance system and governance capacity. Chen Chong said.
Whether the people's livelihood services are done well or not, the masses have the final say
We have always insisted on asking the people about their plans, needs, and effectiveness, and strive to do more work that benefits the people's livelihood, warms the hearts of the people, and conforms to the will of the people. In an exclusive interview, Ma Ningyu said that to do a good job in people's livelihood services, the focus is to give the right to judge, participate and supervise the work.
Ma Ningyu said that in order to better listen to the voices of the masses, Guiyang City has entered communities, squares, and enterprises through "12345", collected and regularly analyzed citizen feedback problems, and transformed the voices of mass enterprises into policy whistles and livelihood projects.
If the masses have demands, we must do a good job of implementing them. Ma Ningyu said that Guiyang City has made good use of the "urban operation center" and played the role of the "smart brain" of the platform, and handled every people's livelihood appeal in a closed-loop manner according to the five links of "filing, dispatching, disposal, return visit, and case closure", so as to serve the people's livelihood more quickly and effectively.
At the same time, by making good use of the private economy symposium and the 'Guishangyi' platform, we regularly communicate with private enterprises and listen to opinions, promote leading cadres to contact the chamber of commerce and private enterprises on a regular basis, strengthen the enterprise-related information push and closed-loop management of the 'Guishangyi' platform, respond quickly to the demands of enterprises and handle them within a limited time, and promote enterprises to invest and develop with peace of mind. Ma Ningyu said.
This year, we insisted on doing our best and doing what we could, continued to increase investment in the field of people's livelihood, improved the quality of people's lives, and concentrated our efforts on completing a number of practical things that can be felt and reached by the masses. Ma Ningyu said that in 2024, in terms of the city's "one circle, two games and three reforms", Guiyang City will continue to improve the functional facilities of the "15-minute life circle" around "education, culture, health and sports, food, housing and transportation for the elderly and children", continue to increase the supply of parking spaces and the expansion and quality of farmers' markets, and vigorously promote the transformation of urban villages and old communities, so that happiness can be upgraded at the doorstep of the people.
In terms of the "five governance" in rural areas, Guiyang City will focus on housing and water management, transform more than 10,000 livable rural houses according to local conditions, strengthen rural water supply guarantee and rural domestic sewage treatment, and consolidate and improve the achievements of garbage control, toilet control and wind control, so as to make the rural environment more livable and life better.
In terms of doing practical things for the people, Guiyang City will continue to solve the livelihood issues such as employment, education, and medical care that the masses are concerned about, solidly promote the "1131" public employment service, build and expand a number of primary and secondary schools and kindergartens, and promote the construction of Guiyang Hospital of Traditional Chinese Medicine and five county-level medical communities, so that labor can be earned, learning and taught, and illness can be treated more high-quality and more secure. In terms of "one low, one weak, one old and one young", we have steadily raised the standards of subsistence allowances, support for the extremely poor, and nursing subsidies for the severely disabled, and added and renovated a number of infrastructure facilities such as old-age care and childcare, so that they can have a greater sense of gain and happiness.
We will thoroughly implement the three-year action to greatly improve the business environment, and take 'safety and inconvenience, profit and profit, and clean and clean' as an important yardstick, and strive to create a stable, fair, transparent and predictable development environment." Ma Ningyu said that Guiyang will continue to build a "safe" development environment, protect the property rights of enterprises and the rights and interests of entrepreneurs in accordance with the law, formulate various policies and regulations related to enterprises in accordance with the law, implement inclusive and prudent supervision, and resolutely rectify the problem of infringing on the legitimate interests of enterprises, so that entrepreneurs can invest and operate with peace of mind.
Provide "convenient" government services, further promote the reform of "delegating power, delegating power, and providing services", vigorously promote the "five one offices" and "efficient completion of one thing" in government services, and fully implement the park affairs and park offices, so that enterprises can do things more worry-free, more convenient and more efficient.
Create a "money-making" investment highland, strengthen the implementation of the bail-out policy for enterprises, supervise and evaluate, pay close attention to the guarantee of money, land, certificates, electricity, housing, people and other factors, increase the proportion of private investment projects supported by the first sex industry, and vigorously carry out special actions to clean up the arrears of private enterprise project funds and accounts, so that enterprises can make money, make good money, and make a lot of money.
Pay close attention to the 'clean and honest', strictly regulate the behavior of political and business exchanges, establish and improve the mechanism of contacting enterprises and businessmen, solve problems and do practical things for enterprises and entrepreneurs in accordance with laws and regulations, and effectively build a new type of political and business relationship of 'pro' and 'clean'. Ma Ningyu said.
* |Guizhou **Tianyan News.
Edit |Zhao Ziyun.
Co-ordination丨Wu Yapeng Editor丨Liu Min