A few days ago, the Ministry of Transport announced the newly revised Measures for the Administration of the Express Market (Order No. 22 of 2023, hereinafter referred to as the "Measures"), which will come into force on March 1, 2024.
It states:Without the consent of the user, the use of smart express boxes, express service stations and other means to deliver express mail, if the circumstances are serious, a fine of between 10,000 yuan and 30,000 yuan will be imposed.
The Measures put forward many requirements for enterprises operating express delivery business. When enterprises engaged in express delivery business are required to provide express delivery services, they shall protect the legitimate rights and interests of users, and shall not set unfair and unreasonable trading conditions, and shall not force transactions;Ensure the safety of the express, prevent the loss and damage of the express, and the shortage of the internal parts, and do not throw or trample on the express;Except for force majeure factors, the express mail will be delivered to the recipient address and recipient within the promised time limit in accordance with the agreementProvide users with express delivery tracking and inquiry services, and shall not unreasonably detour the express mail, and shall not conceal or fabricate the information of the delivery process.
The details are as follows: Article 28 stipulates:
The recipient may sign or other clearly stated means that it is easy to identify and save the receipt of the shipment, and may also designate a person to accept the shipment and confirm the receipt of the shipment.
If the recipient or the consignee designated by the recipient is unable to accept the express mail in person, the enterprise engaged in the express delivery business shall separately agree with the user on the express delivery service method and the method of confirming the receipt of the express mail.
Enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the userExpress mail shall not be delivered to smart express boxes, express service stations and other express terminal service facilities without authorization.
Article 54 provides:
Enterprises engaged in express delivery business in any of the following circumstances, ordered by the postal administration to correct, to be warned or circulated criticism, may be fined less than 10,000 yuan;where the circumstances are serious, a fine of between 10,000 and 30,000 RMB is to be imposed
1) Confirm receipt of the express mail without the consent of the user;
2) Without the consent of the user, the use of smart express boxes, express service stations and other means to deliver express mail;
3) Throwing or trampling on express mail.
What do you think about the new rules for express delivery?Let's talk about it in the comment area
Delivery will be delivered by wind and fire!
Fenghuo helps couriers work efficiently, achieve convenient receipt and rapid efficiency. At the same time, it can also help couriers precipitate express customer relationships, provide free logistics tracking and sharing functions, ensure that order information is synchronized in seconds, and encrypt and control risks. In addition, Fenghuo also has special features such as independent printing, off-site printing and team collaboration, allowing you to easily discover the secret of efficient work!
Choose Fenghuo delivery to make pickup faster and work efficiency max!