As a learner, it can be confusing for a training provider to not actively refund your training fees.
Learn about the policies.
First of all, you can learn about the refund policy of the institution, and clarify your rights and regulations of the institution. If the institution fails to handle the refund procedures in accordance with the regulations, you can conduct follow-up communication and negotiation accordingly.
Communicate with the agency.
You can contact the relevant person in charge of the institution or the customer service department to explain the reason for your request for a refund, and make a request in accordance with the institution's refund policy. In the process of communication, be rational and patient, and seek a mutually acceptable solution.
Ask for help. If the communication with the agency does not achieve satisfactory results, you can seek help from the relevant competent authorities or consumer rights protection organizations for more legal support and protection.
Legal Approach. According to local laws and regulations, you may consider resolving the issue through legal means, including drafting a lawyer's letter and applying for arbitration, to protect your legitimate rights and interests.
When dealing with such issues, we should be rational and patient, and at the same time, we must firmly defend our own rights and interests. If necessary, you can consult a relevant legal professional for more specific and professional advice.