Introduction to the operation and maintenance service of Kangpai intelligent energy management system
1. Basic services for the operation and maintenance of energy management systems
Service items include:
System debugging On-site service fee for operation and maintenance engineers
The O&M personnel evaluate the number of days of on-site service (calculated based on the start and end time of the ticket) and calculate the cost. This service fee does not include long-distance transfers. Long-distance transportation expenses are calculated separately and charged together. After the service fee + long-distance transportation fee is received, the operation and maintenance personnel will set off again, or set off after the sales guarantee. Tax included.
Machine inspection services
Remote monitoring of server resources, collection equipment and communication management machine status, system scheduling tasks, and system running status. + Remote service.
Manual inspection service
Manual remote monitoring of server resources, collection equipment and communication management machine status, system scheduling tasks, and system operation status. + Remote service.
+ Remote service.
Upgrade and maintenance of system patches; Handling of feedback problems; **Return.
Machine package service
Remote monitoring of server resources, collection equipment and communication management machine status, system scheduling tasks, and system running status. + Remote service + on-site service + self-produced hardware maintenance.
Artificial big package service
Manual remote monitoring of server resources, collection equipment and communication management machine status, system scheduling tasks, and system operation status. + Remote service + on-site service + self-produced hardware maintenance.
2. Value-added services for energy management systems
Renewal and Insured
Remote recovery services.
Network repair services.
System data troubleshooting service.
The data cannot be recovered, and the service is redeployed.
Overinsured and no renewal
Remote recovery services.
Network repair services.
System data troubleshooting service.
The data cannot be recovered, and the service is redeployed.
Notes:
1. Remote recovery service: the system cannot operate normally due to the system failure to start, abnormal system operation, system expansion, etc., and the system is restored;
2. Network maintenance: the customer cannot connect to the Internet due to LAN change and IP address conflict, and is not responsible for the debugging of the LAN switch router;
3. System data problem troubleshooting service: missing on-site data, inaccurate data, abnormal data collection, etc.;
4. Data cannot be recovered: the hard disk is physically damaged and there is no backup data recovery, which needs to be reinstalled and debugged;
5. System upgrade service: Over-insured customers do not provide upgrade services, and remote upgrades within the minor version and within the scope of the original authorized modules can be provided free of charge during the operation and maintenance service period.