Recently, Miss CC, a Chinese tourist to New Zealand, feels that she has been "put on the table".
If you don't have a reason to argue, then you really can't talk about it.
A suite is booked for two families.
I was asked to change rooms
CC and his family traveled by car in the South Island of New Zealand, came to Tekapo, and booked a house with a good view on booking, ** is more than 2800 yuan (about 637 New Zealand dollars).
The inside of the house is like this:
The outside of the house looks like this:
Source: booking**.
Everything was no problem, just waiting to check in.
However, on the day of check-in, when the CC family rushed to the address of the house, they found that there were already people living inside.
They called the merchant to inquire about the situation, and the other party saidThe suite was given to the other guests, and they were given a new address to move into
When they went to another house, they saw that their blood pressure had gone up.
The inside is small and dark, and the area, environment and landscape are not half a star worse than the one booked before.
Photo courtesy of the interviewee.
It was raining at the time, Tekapo's house was not easy to book, and CC and his family didn't want to delay the trip, so they stayed.
CC contacted the merchant in the hope that he would refund the difference in price between the two houses.
Claim compensation.
I was persuaded to be "private" by the booking customer service
At first, the merchant said that he could refund 100 New Zealand dollars.
CC went to check the ** of the second house, which was less than 2,000 yuan (about 450 New Zealand dollars) per night.
On the left is the actual stay, and on the right is the previous booking, with a difference of about $200 between the two**.
Photo courtesy of the interviewee.
After some arguments, the other party promised to refund 200 New Zealand dollars, but CC was still not satisfied.
That night, she contacted booking's Chinese customer service, hoping that the merchant could refund half of the room rate, and the customer service said that she would send an email to the merchant and reply within 24 hours.
The next day she didn't receive **, CC called ** to Booking, and another Chinese customer service told her that the merchant's reply was to refund only 100 New Zealand dollars.
The customer service also advised her that it is better to find a merchant for this kind of thing, because the merchant refunds more
In desperation, CC had to re-contact the merchant and promised a refund of $200.
But after coming back, the more she thought about it, the more angry she became, this matter was a mistake in the merchant's booking, and she was tossed back and forth, and she didn't live in the house she wanted to live inIt took so much time to argue and only refund the difference, not compensation
Because of poor language communication, the Chinese customer service who asked for help from booking was also persuaded to "go private" with the merchant.
Now, CC has initiated a complaint, and it has also received a bad review, and has not received a reply.
Netizen: You can ask for a full refund
On the Booking platform, it can be seen that CC Booking** is affiliated with a vacation home management company with 64 properties.
Source: booking**.
It's no wonder that another house was immediately arranged for them to move into.
cc posted this on social platforms, and many people said that they had encountered similar situations.
A netizen was visiting Queenstown and the room he booked on Booking was cancelled, and he suspected that it was because someone had offered a higher price.
Some tourists don't want to spend time entanglement, so they just refund the room and rebook it when they encounter this situation.
Some people analyze that this situation occurs because the merchant has placed reservations on both Booking and Airbnb, and when both ** have people booked rooms, there is duplication.
But because Airbnb has stricter penalties, merchants have chosen to sacrifice guests who book on Booking.
Some netizens said that if CC refused to check in at that time, Booking would find a satisfactory house for her.
Some people also suggest that when encountering this situation, stay first, do not affect the travel experience, and then slowly defend your rights afterwards.
In any case, it is really bad to encounter this kind of thing when traveling, especially if the language communication is not smooth.