Global Network Financial Center 38 Special Planning: Looking for Her Power to Reach the "Impossible".
Global Network Financial Center Report Reporter Li Wenyao] 40 of the country's best riders competed, who will win in the end?
At the first National Takeaway Delivery Industry Vocational Skills Competition in 2023, Huang Xiaoqin, a female rider from Hangzhou, won the championship in one fell swoop. As a female rider, her performance in the professional skills assessment can be directly evaluated as excellent.
In Huang Xiaoqin's opinion, as a female rider, she is stronger than other riders in many aspects such as service awareness and communication skills, which also allows her to deal with emergencies more flexibly in her work.
Today, Huang Xiaoqin has become the "first sister" in the Hangzhou rider rankings, and has also been promoted from a rider to a team leader. What is even more worth looking forward to is that in 2024, Huang Xiaoqin will also fulfill her wish to go to university.
Everything was just right.
The goal: to win the championship.
The night before the finals, Huang Xiaoqin suffered a rare insomnia.
Although before leaving for Shanghai to compete, Huang Xiaoqin made a bet with his colleagues, "I am bound to win this championship, and I have confidence in myself." "But she's still a little nervous.
Fortunately, this little episode did not affect her performance in the final. Pre-delivery preparation, standardized delivery, safe driving, delivery practice and exception disposal ......Huang Xiaoqin passed the assessment of five items in turn, and her overall performance was fast and accurate!
Among them, the competition of cycling skills is undoubtedly the most worrying for riders. There are not only special terrains such as "8" bends, narrow bridges, roundabouts, and speed bumps, but also pinch the timer PK speed, install a glass of water to test the stability, and the whole driving process can not be parked and feet touching the ground.
Picture: Huang Xiaoqin is competing in a rounding ride.
Huang Xiaoqin is also quite smooth in this link. Carefully inspect the vehicle before riding: how the tire pressure is, how flexible the handlebar steering is, ......Although she was a little nervous at first, Huang Xiaoqin immediately substituted the competition venue into her daily work: "During the evening rush hour, many shared bicycles and battery cars are parked on the side of the road, and we have to pass through the crowded **, and we can't touch the vehicles on the side, which is similar to the scene of crossing narrow bridges and curves." Huang Xiaoqin carefully adjusted the handlebar angle and speed, and finally the car drove the whole way at a constant speed, and the water in the water cup was almost not spilled. "It's still a girl who is careful! The onlookers praised it.
The competition also simulated extreme situations in delivery, such as the wrong merchant address, unreachable users, and ...... with the wrong food preparationThe setting of abnormal situations not only tests the rider's meticulous observation, but also challenges communication skills and dispute handling skills.
In communication, Huang Xiaoqin always smiled and said, "Thank you, hard work." If you encounter a problem, you will not be in a hurry, and you will communicate with customers and the company according to the regulations. She didn't expect that in this competition, she would get the highest score.
Huang Xiaoqin believes that although female riders do not have an advantage in terms of physical strength, they perform very well in terms of service awareness. "Female riders are relatively meticulous in handling some details and communicate with customers more tactfully, so they can better handle incidents when facing some disputes. ”
In the end, based on the scores of several category competitions, Huang Xiaoqin stood out from 40 riders recommended by six platforms from all over the country and won the championship of the first national vocational skills competition in the takeaway delivery industry!
The race against time has its own merits.
October 2020 is Huang Xiaoqin's first year as a delivery rider.
I spent 900 yuan on the second-hand platform to buy a battery car, and then bought an incubator and a shelf, and I started drying. Huang Xiaoqin said that the first day was very smooth, no overtime, no getting lost, and an income of 173 yuan, "I'm a road idiot, the sense of direction is very poor, and the first day to be able to do this gives me a lot of confidence." ”
By this year, Huang Xiaoqin's run has been more than 3 years. The master who took her when she entered the industry at that time once said bluntly: "This job is too hard, wind and rain, and you have to run to the 7th floor, you can't persevere." ”
In fact, before delivering food, she worked as a front desk, wedding supervisor, and opened a print shop, all of which were not manual work.
In the past few years as a rider, Huang Xiaoqin has worked an average of 8-12 hours a day, and the highest record is to send 127 orders a day.
Although physical strength may not be a strong point, Huang Xiaoqin has her own advantages.
When she first ran the order, it would take others a month or two to familiarize herself with the delivery route, but she was stunned and wrote it down in two weeks. In addition to working hard enough, being emotionally stable, empathetic, and good at communication, these shining points make Huang Xiaoqin handy when dealing with abnormal disputes. "Our work is mainly to pick up and deliver, on the one hand, the merchants, on the other hand, the customer, and the smooth communication with the merchants, customers, many problems will be solved. Huang Xiaoqin said.
Today, Huang Xiaoqin has become the captain of the "preferred team" from a rider, and is also a rider mentor.
In order to help new riders get started quickly, Huang Xiaoqin opened an account on social platforms to record her daily work and teach her experience in running orders. The ** she shared has now become a "handbook for delivery riders". She also often answers the "message for help" she received after finishing work. In the face of people with disabilities with communication difficulties, she taught herself sign language to solve communication problems and dedicated herself to teaching them delivery experience.
At the moment, she has "brought out" more than 1,000 riders.
Be sure to pay attention to safety on the road; During the peak period, it is better to receive 3 orders and 3 orders than to receive 6 orders in one go; You can't starve yourself to save money; Don't carry it hard when you encounter problems, and give feedback ...... in timeThese words are often on her lips.
In her opinion, although work is important, her own health and safety are even more important. "That's probably what I value more from a female perspective. Huang Xiaoqin sighed.
Start again in 2024 and realize your college dream.
Before winning the national championship, Huang Xiaoqin was named "Service Master" for her outstanding performance in the company's internal knight skills competition, and also won the honorary title of "The Most Beautiful Delivery Rider in Zhejiang Province" in May 2023.
Step by step, we walked steadily until we won the national championship. But for Huang Xiaoqin, life has not changed much. She hopes to keep working hard.
I should continue to work in the food delivery industry, and I will make some achievements in this industry every year, and the leaders are more concerned, which is very happy for me. I feel like I've found a second home in the food delivery industry, and everyone will help each other if they have any difficulties. ”
When it comes to planning for 2024, what Huang Xiaoqin is looking forward to the most is experiencing university life. In order to help the Blue Knights improve their academic qualifications and abilities, Ele.me and local trade unions launched the "Dream Realization Action" to sponsor the Blue Knights to go to college. In March this year, Huang Xiaoqin will enter Zhejiang Open University and become a new student in the academic class of "Little Brother College", fulfilling her college dream.