In today's booming e-commerce, online shopping has become the first choice for many people, and its convenience and speed have undoubtedly added a lot of convenience to modern life. However, the problem that comes with it is the hard work of the courier. Especially during large-scale shopping festivals such as Double 11, the volume of express delivery has surged, and the work pressure has doubled, but fortunately, there are express stations and express lockers, which make it extremely convenient to pick up parcels.
However, all this seems to have changed dramatically after the introduction of the new express delivery regulations! Not only did the couriers panic, but even netizens expressed their unacceptability to accept it, what kind of regulations can cause such a huge response?
On March 1, the new express delivery regulations were officially implemented, which attracted widespread attention. I thought that the new regulations would bring mixed surprises, but I didn't expect it to bring a lot of shock to the couriers.
The emergence of express cabinets and express stations not only facilitates buyers, but also greatly facilitates the work of couriers. However, the introduction of new regulations has made all this unreasonable. The new regulations require couriers to communicate with users one by one when placing express delivery**, and only after consent can they be delivered, otherwise they will be fined heavily.
At first glance, this provision seems reasonable, but on closer reflection it seems a little inappropriate. If a courier needs to deliver nearly 500 parcels a day, and each parcel needs to be confirmed first, it will take a lot of time. What's more, if no one answers or no one answers for a long time, it will further delay the time and affect the delivery efficiency of the express.
The most important thing is that the remuneration of couriers is meager, and if most of the time is spent on communication, the work efficiency will inevitably be greatly reduced, and even lead to the accumulation of express mail. If each courier calls in turn according to the regulations, it is likely that the delivery will need to be carried out in the evening, and the delay in delivery may lead to complaints from users, which will make the working environment of the courier even worse, resulting in the loss of talent in the industry.
In the face of the introduction of the new express delivery regulations, the emotions of netizens have also become excited. Some netizens pointed out that the reason why SF Express and JD.com are able to deliver goods to their homes is because their wages are directly proportional to the workload, and more importantly, their wages are higher.
However, this perception ignores an important factor, which is that their service tenet is to deliver items directly to the user, ignoring the existence of express lockers and post stations.
When e-commerce first emerged, online shopping was not as popular as it is today, and couriers did not complain. However, with the surge in the number of online shoppers, the number of couriers has not grown in tandem, which has led to a surge in the workload of each courier. The surge in online shoppers has led to a sharp increase in the volume of express deliveries, and couriers have had to speed up deliveries in order to meet this demand, which not only increases the risk of package damage, but also greatly reduces the user experience.
The introduction of the new express delivery regulations may be well-intentioned, it aims to improve the shopping experience of consumers and improve the service quality of couriers, but for front-line couriers, it has caused a series of problems. Perhaps after the implementation of the new regulations for a period of time, we can truly understand their impact on the industry, after all, the regulations are dead, and people are alive.
The new express delivery regulations will come into force on March 1