On March 1, 2024, the newly revised "Measures for the Administration of the Express Market" came into effect, the most notable of which is Article 28, which stipulates that the courier must deliver the express mail to the recipient address designated by the user, and shall not use the smart express box or express station to deliver without the consent of the user. This regulation aims to protect the rights and interests of consumers and improve the quality of express delivery services, but it also puts huge pressure on couriers, resulting in difficulties for the express delivery industry.
The express delivery industry is an important support for China's social and economic development, and it is also an important convenience for the people's lives. With the development of e-commerce, the volume of express delivery business has shown explosive growthIn 2023, the annual express business volume will reach 100 billion pieces, an increase of 25% year-on-year3%。The rapid development of the express delivery industry has also brought some problems, such as low quality of express service, excessive express packaging, and express security risks。In order to strengthen the supervision and management of the express delivery market, ensure the quality and safety of express delivery services, safeguard the legitimate rights and interests of users, express delivery employees and enterprises operating express delivery business, and promote the healthy development of the express delivery industry, the Ministry of Transport revised the "Express Market Management Measures", which will come into force on March 1, 2024.
The "Measures for the Administration of the Express Market" has a total of nine chapters and 57 articles, covering the development guarantee of the express delivery industry, green and low-carbon development, market order, express delivery services, safe development, supervision and management, legal liability and other aspects, and is a comprehensive regulation of the express delivery industry。Among them, Article 28 stipulates that the courier must deliver the express mail to the recipient address designated by the user, and shall not use the smart express box or express station to deliver without the consent of the user, which is an important guarantee for the quality of express service. The introduction of this regulation is to solve the problems of couriers losing their parcels at will, users not being able to receive express mail in time, and express mail being damaged or lost, so as to safeguard the basic rights and interests of users such as the right to know, the right to choose, and the right to fair trade, and to improve the satisfaction and trust of express delivery services.
The implementation of the "Express Market Management Measures" has a positive significance for the development of the express delivery industry, which is conducive to promoting the standardization, standardization, greening and intelligence of the express delivery market, and improving the service level and social benefits of the express delivery industry. At the same time, it also puts forward new requirements for the business model, service mode and management mechanism of the express delivery industry, which has brought certain challenges and impacts to the express delivery industry.
Couriers are the foundation and core of the courier industry and are the direct providers of courier services. The workload, work efficiency, and work attitude of couriers directly affect the development of the express delivery industry and user satisfaction. The work of a courier is not easy, and he has to face all kinds of weather, road conditions, customers, packages, etc., and has to deliver hundreds or even thousands of express mail every day, with long working hours, high work intensity and high work pressure. The income of the courier is not high, generally calculated according to the commission of each express, the average income of each express is only a few cents, and it also has to bear certain costs and risks.
The implementation of the new express delivery regulations is undoubtedly worse for couriers. The courier must deliver the shipment to the address specified by the userThis means that the courier has to walk a lot more, spend a lot more time, and take on a lot of responsibility. Couriers not only have to face various difficulties such as high floors, broken elevators, strict access control, and user absence, but also face various requirements, complaints, disputes, etc. Couriers' work efficiency and income will drop significantly, while the difficulty and risk of work will increase significantly. The rights and dignity of couriers are also not guaranteed, and it is easy to be incomprehensible, disrespectful, dissatisfied or even abused by users.
The courier's response to the new express delivery regulations was a wail, with some couriers saying they couldn't complete the task at all, some saying they would rather give up their jobs, and some saying they were going to run away with a bucket. The complaints of the courier have also attracted the attention of the society, some people think that the new express regulations are unfair to the courier, some people think that the courier is not understanding the new express delivery regulations, and some people think that the courier and the user are not coordinated with the express service.
The express delivery industry is an industry involving multiple interests, express delivery companies, couriers, users, etc. are all stakeholders in the express delivery industry, and the development of the express delivery industry requires the joint efforts and coordination of all parties. The implementation of the new express delivery regulations is a major adjustment to the express delivery industry and a major opportunity for the express delivery industry. The express delivery industry should deal with the difficulties and impacts brought about by the new express delivery regulations, and also seize the opportunities and development brought by the new express delivery regulations, and look for a way out and future for the express delivery industry.
**10,000 Fans Incentive Plan
Express delivery companies are the main body of the express delivery industry and the providers of express delivery services. Express delivery companies should actively adapt to the requirements of the new express delivery regulations, optimize the express business process, improve the level of express service, and enhance the competitiveness of express service. Express delivery enterprises should strengthen the management and training of couriers, improve the quality and ability of couriers, protect the rights and dignity of couriers, and stimulate the enthusiasm and creativity of couriers. Express delivery companies should strengthen with users.