Throughout the 012023 year, Fat Donglai has been in the news.
The first 8 pages report the investigation incident.
The reason is that the customer sees that the salesperson is packing ** labels for some goods, and sees that his own is also these goods, so he asks the salesperson to also label the goods he just picked.
The salesperson disagreed, saying that only those selected according to specific criteria could be packed, but this specific standard was not specified. So the two started an argument.
This also led to a rush from other customers, which scared the employee to report the situation to the leader, who told him to hurry back to his workstation.
This back and forth for a few minutes caused the customer to become even more angry and reprimanded the employee who was not worthy of being Fat Donglai.
Later, it fermented on the Internet, in the eyes of netizens, Fat Donglai's employees are very disciplined and qualified, and they should never quarrel with customers, customers are God.
As a result, the employee successfully encountered cyberbullying.
* The bigger it is, the more Fat Donglai publishes an 8-page investigation report in the second investigation.
1. The salesman left his post without permission (50 points were deducted), but because he adhered to the principle and did not arbitrarily reduce the price to the customer, he encountered cyberbullying and gave a consolation prize of 5,000 yuan and a grievance award of 500 yuan.
2. A gift of 500 yuan for a person who helped to appease the salesman who was present at the scene, and a 500 yuan complaint award for the customer.
But the visitor did not have it.
Recently, another piece of news rushed to the hot search.
On February 15, a customer uploaded his photo of ** to the Internet, and the staff of the small hot pot in Times Square Food City tasted noodles during the business hours.
* The girl in the middle first scoops up a little noodles from the pot with a colander, then squats down with chopsticks and eats a bite.
But instead of soaking it with water, it was just put into the pot and stirred.
Netizens hotly discussed, and some people believed that this did not meet the food hygiene standards and was unhygienic.
Another part of netizens believes that it is normal for chefs to cook and taste, and the pot has been sterilized at high temperature.
The next day, Fat Donglai announced the situation:The employee concerned will be terminated from the labor contract, the relevant supervisor will be demoted for three months, and the stall will be closed for rectification.
As soon as the processing results came out, two voices followed.
Some people think that they are very satisfied with the results, Fat Donglai has a positive attitude of admitting mistakes and dealing with it decisively.
Most netizens believe that the punishment of employees is too heavy and does not meet the punishment standards.
Many people have called Fat Donglai to leave messages, hoping to revoke and change the punishment of employees.
Fat Donglai quickly arranged for everyone to vote on the democratic review, which is really humane!!
The final result was: the employee will be transferred from his or her post for three months, and will be transferred to a non-food position.
A full 13-page resolution report!
Very satisfied with the answer!
First of all, Fat Donglai received a question from the masses and replied the next day, which shows that they are good at accepting problems, dealing with them positively, and quickly, and have very strong control over all levels.
In general, once the level of the enterprise appears, it will take a long time to receive information and feedback, and some will not even be able to do so.
It shows that the leader's mind is sinking, and he always cares about the bottom employees.
Be good at listening to the evaluation of the masses, and change the ruling in time when you know that everyone is not satisfied with the handling of employees. Enterprises can recognize their mistakes in a timely manner, do not shirk, and do not evade.
02 Chinese eat differently from the West, everyone is a bowl of dishes, and a group of people put chopsticks in it.
Speaking of hygiene, that is impossible.
Chefs cook, everyone knows, they will taste a bite, if the chef is afraid to taste it. Then when this dish is served on the table, who dares to move the chopsticks.
Fat Donglai is not big to say this, just because he is a star enterprise, an industry benchmark, and a mirror.
But someone wants to smash this mirror, and they don't want him to uncover the fig leaf of some Chinese companies.
He used to be a blessed land for the people of the fourth-tier small cities. A company that allows employees to work and live comfortably.
Nowadays, the Internet is developed, and Fat Donglai has appeared more and more frequently in the public's field of vision in recent years.
Everyone knows that he is a good business and a conscientious enterprise, but every time something goes wrong, it causes an uproar.
The above problems are only trivial and trivial in our lives.
In July last year, Tesla gave its employees a salary increase, with a monthly salary of more than 10,000 yuan per person. This behavior has been suppressed by many domestic companies.
However, some companies believe that it is impossible to raise wages for employees and is harmful to society. Employees can only be given a maximum of 5,000 per salary. I do charity outside every day, and my own employees do not raise their salaries.
Fat Donglai's business strategy has disgraced many enterprises, and the most impressive thing is that 95% of the operating profit is distributed to employees, and the management and employees are divided in half. In fact, it depends on whether the boss is reluctant to give up.
They all say that they lose money every year, their cars are changed every year, and their properties are kept being purchased.
How to run a business well, Fat Donglai gave you all the answers, and no one dared to copy it.
In the end, KK wanted to say that Fat Donglai is just a supermarket, don't beautify it too much, he will also have a lot of shortcomings, it is impossible to be perfect, he is just operating very carefully.